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Dr. Abbas Keramati, Assistant Professor, Information Technology Management

Dr. Abbas Keramati

Assistant Professor
DepartmentInformation Technology Management
EducationBSc, MSc, PhD
OfficeTRS 2-015
Phone416-979-5000 x 7793


Dr. Abbas Keramati is an Assistant Professor at the Ted Rogers School of Information Technology Management. He has taught at Wilfrid Laurier University and University of Guelph as sessional lecturer before joining TRSITM. Additionally, he was an Associate Professor at the School of Industrial Engineering, University of Tehran, in Iran since 2006. He served as Head of the School of Industrial Engineering from 2010 till 2016.

Customer churn analysis, mesh technology adoption, business intelligence readiness factors and firm’s performance  

Refereed Journal Articles and Conference Proceedings
Shima Pashapour; Ali Azadeh; Ali Bozorgi-Amiri; Seyed Farid Ghaderi; Abbas Keramati, (2019) Performance optimization of organizations considering economic resilience factors under uncertainty: A case study of a petrochemical plant, Journal of Cleaner Production, (Impact factor 6.395)
Mehraneh Davari, Payam Noursalehi & Abbas Keramati (2018) Data mining approach to professional education market segmentation: a case study, Journal of Marketing for Higher Education, DOI: 10.1080/08841241.2018.1545724
Jafar Danesh Zand, Abbas Keramati, Fatemeh Shakouri, Hamid Noori. (2018) Assessing the impact of customer knowledge management on organizational performance. Knowledge and Process Management, 25 (4) 268-278, 
Seyed Mohammad Mosavi, Mohamad Sadegh Sangari & Abbas Keramati (2018) An integrative framework for customer switching behavior, The Service Industries Journal, DOI: 10.1080/02642069.2018.1428955 (Impact factor: 1.149) 
Abbas Keramati, Arash Apornak, Helya Abedi, Farnoosh Otrodi, Maryam Roudneshin, (2018) The effect of service recovery on customers' satisfaction in e-banking: an empirical investigation, International Journal of Business Information Systems 29 (4), 459-484 
Hossein Iranmanesh, Iman Behmanesh, Abbas Keramati, The Effect of Service Innovation on Egovernment Performance: The Role of Stakeholders and Their Perceived Value of Innovation, International Journal of Information Systems and Social Change (IJISSC), 2019, 10 (1) 
Hasan Gharoun, Abbas Keramati, Mohamad M Nasiri, Ali Azadeh. An integrated approach for aircraft turbofan engine fault detection based on data mining techniques. Expert Systems. 2019; e12370. 
Mohammad Reza Namjoo, Abbas Keramati, Quantifying the Resilience of Cloud-based Manufacturing Composite Services, International Journal of Cloud Applications and Computing (IJCAC), 2018, 8 (4) 
Hossein Nahid Titkanloo, Abbas Keramati, Roksana Fekri, (2018) “Data aggregation in Multi-Source Assessment model based on Evidence Theory”, Applied Soft Computing, 69: 443-452 (Impact factor: 4.873)
Ali Azadeh, Reza Yazdanparast, Saeed Abdolhossein Zadeh, Abbas Keramati, (2018) "An intelligent algorithm for optimizing emergency department job and patient satisfaction", International Journal of Health Care Quality Assurance, 31 (5); 374-390, 
Mohammad Reza Namjoo & Abbas Keramati (2018) Analyzing Causal dependencies of composite service resilience in cloud manufacturing using resource-based theory and DEMATEL method, International Journal of Computer Integrated Manufacturing, 31:10, 942-960, DOI: 10.1080/0951192X.2018.1493231 (Impact factor: 2.090) 
Abbas Keramati, Iman Behmanesh, Hamid Noori. (2018). Assessing the Impact of Readiness Factors on E- Government Outcomes: An Empirical Investigation. Information Development, 34(3): 222-241, (Impact factor: 1.265)
Reza Yazdanparast, Mahdi Hamid, Ali Azadeh, Abbas Keramati, (2018), “An Intelligent Algorithm for Optimization of Resource Allocation Problem by Considering Human Error in an Emergency Department” Journal of Industrial and Systems Engineering 11 (1), 
Ali Azadeh., Sara Motevali Haghighi, and Abbas Keramati, (2018) ‘Energy consumption assessment and optimization of manufacturing sectors by clustered stochastic data envelopment analysis’, Int. J. Services and Operations Management, 30 (2): 51–185.
Ali Azadeh, S Farid Ghaderi, Shima Pashapour, Abbas Keramati, MR Malek. (2017). Unique fuzzy multivariate modeling approach for performance optimization of maintenance workshops with cognitive factors. The International Journal of Advanced Manufacturing Technology. 90(1-4): 499- 525. (Impact factor: 2.496) 
Amin Jafari - Jafar Heydari - Abbas Keramati. (2017). Factors affecting incentive dependency of residents to participate in e-waste recycling: a case study on adoption of e-waste reverse supply chain in Iran, Environment, Development and Sustainability. 19(1): 325-338. (Impact factor: 1.676) 
Vahid Khatibi, Abbas Keramati, Golamali Montazar, “A business intelligence approach to monitoring and trend analysis of national, R&D indicators” Accepted paper for publication in Engineering Management Journal
Salam Nazari-Shirkouhi, Abbas Keramati, (available online since 16 Jan. 2017), “Modeling customer satisfaction with new product design using a flexible fuzzy regression-DEA algorithm”, Applied Mathematical Modelling, 
Abbas Keramati, Iman Behmanesh, Hamid Noori, (2017), “Assessing the Impact of Readiness Factors on E-Government Outcomes: An Empirical Investigation”, Information Development, Accepted Paper 
Abbas Keramati, Hajar Ghaneei and Seyed Mohammad Mirmohammadi, (2016) ‘Developing a prediction model for customer churn from electronic banking services using data mining’ Financial Innovation, 2-10 DOI 10.1186/s40854-016-0029-6 
A Azadeh, SF Ghaderi, S Pashapour, Abbas Keramati, MR Malek, A, (2016) ‘Unique fuzzy multivariate modeling approach for performance optimization of maintenance workshops with cognitive factors’ The International Journal of Advanced Manufacturing Technology, 1-27, doi:10.1007/s00170-016-9208-x 
Abbas Keramati, Masoud Afshari-Mofrad, Iman Behmanesh and Reihaneh Gholami (2016) ‘The impact of information technology maturity on firm performance considering the moderating role of relational maturity: an empirical research’, Int. J. Business Information Systems, Vol. 23, No. 1, pp.23–43. 
Abbas Keramati and Fatemeh Shapouri. (2016), "Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches." Information Systems and E-Business Management, DOI: 10.1007/s10257-015-0281-8. 
Abbas Keramati , Mehdi Keshavarz, Abolghasem Yousefi-Babadi, (2016) Clustering of Dairy Products Consumers Based on Brand Consideration: A Case Study of Iran, International Journal of  Modern Management & Foresight, 3(1), pp. 1-9 
Ali Najmi, Hamed Shakouri Ganjavi, Abbas Keramati, (2016) Energy consumption in the residential sector: a study on critical factors, International Journal of Sustainable Energy, 35(17), 645-663, DOI:10.1080/14786451.2014.930466 
A. Azadeh , Razieh Heydari , Reza Yazdanparast , Abbas Keramati , "An integrated fuzzy simulation-mathematical programming approach for layout optimization by considering resilience engineering factors: A gas transmission unit", World Journal of Engineering, Vol. 13 Iss: 6, pp. – 
Ali Azadeh, Mansour Pouebrahim, Sara Motevali, Abbas Keramati, Simulation optimization of an emergency department by modeling human errors, Simulation Modelling Practice and Theory (2016), 
Amin Jafari - Jafar Heydari - Abbas Keramati, (2015), Factors affecting incentive dependency of residents to participate in e-waste recycling: a case study on adoption of e-waste reverse supply chain in Iran, Environment, Development and Sustainability, DOI: 10.1007/s10668-015-9737-8 
Abbas Keramat,, and Rouhollah Jafari-Marandi. "Addressing Churn Prediction Problem with Meta-Heuristic, Machine Learning, Neural Network and Data Mining Techniques: A Case Study of a Telecommunication Company." International Journal of Future Computer and Communication, 4, no. 5 (2015): 350-357. 
Aghajani, M.,Keramat, A., Tavakkoli-Moghaddam, R. and Seyed Sajad Mirjavadi. (2016) "A mathematical programming model for cellular manufacturing system controlled by kanban with rework consideration." The International Journal of Advanced Manufacturing Technology, , Volume 83, Issue 5, pp 1377-1394 
Shapouri, F. and Keramati, A. (2015) ‘A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach’, Int. J. Electronic Customer Relationship Management, Vol. 9, Nos. 2/3, pp.175–188. 
Naszari Shir-kouhi, Salman, and Abbas Keramat. (2015), "Investigating the Effects of Customer Relationship Management and Supplier Relationship Management on New Product Developement." Technical Gazette, 22, 1: 191-200. 
Abbas Keramati, Ruhollah Jafari, (2014), Webpage Clustering – Taking the Zero Step: A Case Study of  an Iranian Website, Journal of Web Engineering, 2014/10/15, 13, 3&4 
Abbas Keramati, Salman Naszari Shir-kouhi, (2014), Identifying and Analyzing Risks and Responses for Risk Management in Information Technology Outsource Projects Under Fuzzy Environment, International Journal of Information Technology and Decision Making, 2014/10/15, 13, 13 
Mojtaba Aghajani, Abbas Keramati, Babak Javadi,(2014), Determination of number of KANBAN in a cellular manufacturing system with considering rework process, International Journal of Advanced Manufacturing Technology, 2014/10/15, 63, 9-12 
Abbas Keramati, Rouhollah Jafari-Marandi, M.. Aliannejadi, Iman Ahmadian, Mahdieh Mozaffari, Uldoz Abbasi,( 2014), Improved churn prediction in telecommunication industry using data mining techniques, Applied Soft Computing, 2014/10/01, 24, 4 
Abbas Keramati, et, al., (2014), A QFD-ANP methodology for supplier selection under perspective of requirements in automotive industry, International Journal of Productivity and Quality Management,  14, 4, DOI: 
Mohammadali Azadeh, Abbas Keramati, Sajjad Karimi, (2014), Design of integrated information system and supply chain for selection of new facility and suppliers  by a unique hybrid meta-heuristic computer simulation algorithm, International Journal of Advanced Manufacturing Technology, 71:775–793 
Yasaman Bijan, Abbas Keramati, (2013) , Comparison of User Satisfaction of E-Commerce Websites by  Analytical Network Process, International Journal of the Analytic Hierarchy Process, 2013/12/15, 5, 2 
Mohammadali Azadeh, Abbas Keramati, Mohammad Tooloei, Hasan Maleki parvari, (2013)“Estimation and optimization of right-censored data in survival analysis by neural network”, International Journal of Business Information Systems, 14 ( 3), Pages 322-334 
Salman Naszari Shir-kouhi, Abbas Keramati, Kamran Rezaei, (2013) Improvement of customers satisfaction with new product design using an adaptive Neuro-Fuzzy inference systems approach, Neural Computing and Applications, 23 (Suppl 1):S333–S343, DOI 10.1007/s00521-013-1431-x 
Salman Naszari Shir-kouhi, Hamed Shakouri Ganjavi, Babak Javadi, Abbas Keramati, (2013) Supplier selection and order allocation problem using a two-phase fuzzy multiobjective linear programming, Applied Mathematical Modelling, 37 (22),  Pages 9308–9323 
Fatemeh Shakh Salim, Abbas Keramati, How to Make Iranian Banks Customer Oriented with Use of Customer Relationship Management Concepts? Methodology and Comprehensive , Systemic Practice and Action Research, 2013/07/04, 26, 3 
Abbas Keramati, Mona Salehi, (2013) Website success comparison in the context of e- recruitment : an analytic network process ( ANP ) approach, Applied Soft Computing,  13 (1), , Pages 173–180  
Mohammadali Azadeh, Abbas Roozbahani, Manouchehr Saber, Vali Pato, Abbas Keramati, (2013) Improved prediction of mental workload versus HSE and ergonomics factors by an adaptive intelligent algorithm, Safety Science, 58, Pages 59–75 
Abbas Keramati, Salman Nazari Shirkuhi , Haniye Meshki , Alireza Maleki, Masoud Afshari Mofrad , (2013) A novel methodology for evaluating the risk of CRM projects in fuzzy environment, Neural Computing and Applications, 23 (Suppl 1):S29–S53, DOI 10.1007/s00521012-1216-7 
Abbas Keramati, Amin Ardalan , Peyman Ghafari Ashtiani, (2012) Relationship between marketing mix and sales performance In the context of the Iranian Steel private firms, International Journal of Arts and Commerce , 1 (6), pp:195-202 
Abbas Keramati, Hadi Javadi Sharif , Naser Azad , Rahman Soofifard, (2012) Role of Subjective Norms and Perceived Behavioral Control of Tax Payers in Acceptance of E - Tax Payment System, International Journal of E-Adoption (IJEA), 4 (3), DOI: 10.4018/jea.2012070101
Shima Mohebbi , Vahid Khatibi , Abbas Keramati, (2012) A Household Internet Adoption Model Based on Integration of Technology Acceptance Model, Theory of Planned Behavior, and Uses and Gratifications Theory: An Empirical Study on Iranian Households, International Journal of E-Adoption (IJEA),  4 (1), DOI: 10.4018/jea.2012010104 
Abbas Keramati, Homa Samadi , Salman Nazari Shirkouhi , Managing risk in information technology outsourcing : an approach for analysing and prioritising using fuzzy analytical network process, International Journal of Business Information Systems, 2012/01/16, -, - 
Abbas Keramati, Navid Mojir , Masoud Afshari Mofrad , Iman Jahanandish, Ali Derakhshani, (2012) An artificial neural network - based DSS to prioritise information technology and its complementary investments in industrial firms, International Journal of Business Information Systems, 9 (2), pp: 149-168 
Abbas Keramati, Mohammadali Azadeh, marziemehran gahr , Masoud Afshari Mofrad , Investigating the effects of information technology investment on bank performance : considering the role of environmental dynamism and strategy, (2012), International Journal of Applied Decision Sciences, 5 (1), DOI: 
Ehsan Soltanifar , Abbas Keramati, Raheleh Moshki, (2012), An innovative model of business management in knowledge - based organisations: the case of the business incubators, International Journal of Business Innovation and Research, 6 (5), DOI: 
Abbas Keramati, Homa Samadi, Salman Nazari Shirkouhi, Narges Askari, (2012) Identifying and prioritising critical success factors for CRM implementation: a case study, International Journal of Electronic Customer Relationship Management, 6(3/4), pp: 235-256 
Abbas Keramati, Rose Taeb , Arad Mousavi Larijani , navid Mojir , (2012), A combinative model of behavioral and technical factors affecting ‘Mobile’ - payment services adoption: an empirical study, Service Industries Journal, 32(9), pp: 1489-1504, DOI:10.1080/02642069.2011.552716 
Seyed Mahdi Rezaeinia , Abbas Keramati, Amir Albadvi, (2012) An integrated AHPRFM method to banking customer segmentation, International Journal of Electronic Customer Relationship Management, 6 (2), pp: 153-168  
Abbas Keramati, Masoud Afshari Mofrad , Ali Kamrani, (2011) The role of readiness factors in E- learning outcomes : An empirical study, Computers and Education, 57 ( 3), pp: 1919–1929 
Jafar Razmi, Abbas Keramati, (2011) Minimizing the supplying cost of leverage items: a mathematical approach, International Journal of Engineering, Transactions A: Basics, 24 (3), pp: 259-274 
Abbas Keramati, Mohammadali Azadeh, Mehrdad Mohammadi , Hamideh Rostami, (2011), Identification of customer churn determinants using censored log file data in the Iranian mobile telecommunications service industry, International Journal of Electronic Customer Relationship Management, 5 (2): 111-129, DOI: 
Abbas Keramati, Hamid Reza Golian, Masoud Afshari Mofrad, (2011), Improving business processes with business process modelling notation and business process execution language: an action research approach, International Journal of Business Information Systems, 7 (4): 458-476 
Abbas Keramati, Seyed M S Ardabili, (2011), Churn analysis for an Iranian mobile operator, Telecommunications Policy, 35 (4): 344–356 (Impact factor: 2.000) 
Abbas Keramati, Mohammad Sadegh Saremi, Masoud Afshari Mofrad, (2011), Citizen Relationship Management Critical Success Factors: an empirical study of Municipality of Tehran, International Journal of Electronic Government Research, 4 (4):322-347, DOI: 10.1504/IJEG.2011.046007 
Abbas Keramati, Mohamad Sadegh Sangari, (2011), A Success Framework to Investigate Critical Factors Associated with Implementation of Customer Relationship Management: A Fuzzy ANP Approach, International Journal of Customer Relationship Marketing and Management, 2 (2): 43-62, DOI: 10.4018/jcrmm.2011040104 
Abbas Keramati, Iman Behmanesh, (2010), Assessing the impact of information technology on firm performance using canonical correlation analysis, International Journal of Business Information Systems, 6 (4): 392-399
Mona Salehi, Abbas Keramati, S Elli, Mona Saleh, Hamid Didehkhani, (2011), A Framework for Investigating Mobile Web Success in the Context of E - commerce: An Analytic Network Process (ANP) Approach, Journal of Computing Science and Engineering, 4 (1): 53-79 
Abbas Keramati, Salman Nazari Shirkouhi, Haniyeh Moshki, Iman Maleki Berneti, (2010), A hierarchical structure to evaluate risk of customer relationship management (CRM) projects, International Journal of Electronic Customer Relationship Management, 4 (2): 97-124 
Abbas Keramati, Bahar Hadjiha, Rose Taeb, Navid Mojir, (2010) Adoption of Electronic Payment Services by Iranian Customers, International Journal of Customer Relationship Marketing and Management, 1 (4): 80-97
Abbas Keramati, Rose Taeb, Arad Mousavi Larijani, (2010), The adoption of mobile: a descriptive study on Iranian customers, International Journal of Electronic Customer Relationship Management, 4 (3): 264- 279 
Abbas Keramati, Hamed Mehrabi, Navid Moji, (2010), A process - oriented perspective on customer relationship management and organizational performance: An empirical investigation, Industrial Marketing Management, 39: 1170-1185 (Impact factor: 4.779) 
Mohammadali Azadeh, Abbas Keramati, M Jafary Songhori, (2009), An integrated Delphi/VAHP/DEA framework for evaluation of information technology/information system IT/IS investments, International Journal of Advanced Manufacturing Technology, 45: 1233-1251 (Impact factor: 2.496)
Mohammadali Azadeh, Abbas Keramati, Mohsen Jafari Songhori, (2009), An integrated multivariate approach for optimisation of IT/IS investment in conventional power plants, International Journal of Art and Design Education, 5 (1): 84-101 DOI: 10.1504/IJBIS.2010.029481 
Abbas Keramati, Glenn S Dardick, Navid Mojir, Behdad Banan, (2009), Application of latent moderated structuring LMS to rank the effects of intervening variables on the IT and firm performance relationship, International Journal of Applied Decision Sciences, 2 (2): 167-188
Abbas Keramati, Esmail Salehi Sangari, Mana Farshid, Javad Toufighi Zavareh, (2009), Customer relationship management activities in e-banking: the case of Iranian banks, International Journal of Electronic Customer Relationship Management, 3 (3), 207-235 
Abbas Keramati, Amir Albadvi, (2009), Exploring the relationship between use of information technology in total quality management and SMEs performance using canonical correlation analysis: a survey on Swedish car part supplier sector, International Journal of Information Technology and Management, 8 (4): 442-462
Ali Azadeh, Abbas Keramati, Hadi Panahi, (2009), A hybrid GA - ant colony approach for exploring the relationship between IT and firm performance, International Journal of Business Information Systems, 4 (5), 542-563
Abbas Keramati, Farzad Toufighi Zavareh , A Ellioon , Haniye Moshki , Sima Sajjadiani, (2008), The adoption of Customer Relationship Management CRM, International Journal of Electronic Customer Relationship Management, 1(4), 354-373
Abbas Keramati, Mohammadali Azadeh, (2007), Exploring the effects of top management commitment on KM success, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 1(3): 59-64 
Amir Albadvi, Abbas Keramati, Jafar Razmi, (2007), Assessing the impact of information technology on firm performance considering the role of intervening variables: organizational infrastructures and business processes reengineering, International Journal of Production Research, 45 (12): 2697-2734 (Impact Factor: 3.199)
Mohammadali Azadeh, Abbas Keramati, I Mohammadfam, Bijan Jamshidnedjad, (2006), Enhancing the availability and reliability of power plants through macro-ergonomics approach, Journal of Scientific and Industrial Research, 65(11): 873-878 (Impact Factor: 0.735)
Abbas Keramati, Amir Albadvi, (2006), A Proposal for a Framework of Research Approaches on Information Technology Impacts on Corporate Level Productivity, Information Technology Journal, 5 (5), 813-822 

Note: Impact factors are for JCR 2018. 

Grant or Project Title Year Amount

Social Sciences and Humanities Research Council of Canada (SSHRC) insight development grant “The Effects of Business Intelligence and Analytics on Firms’ Performance Considering the Role of Readiness Factors: An Integrated Simulation Experimental Design Approach"


2018-2020 $45,965
(With Dr. Farid Shirazi) TRSM Research Development Grant insight “Intelligent Digital Mesh Adoption for Big Data." 2019-2020 $7,000


Course Code Course Title
ITM 100 Fundamentals of Information Systems
ITM 102 Business Information Systems
ITM 107 Managerial Decision Making
ITM 410 Business Process Design
ITM 501 Decision Analysis
  • PhD, Industrial Engineering, Tarbiat-Modares University, Tehran, Iran
  • MSc, Industrial Engineering, University of Tehran, Tehran, Iran
  • BSc, Industrial Engineering, Sharif University of Technology, Tehran, Iran