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Dr. Linying Dong

Professor
EducationPhD, CBAP
OfficeTRS 2-072
Phone416-979-5000 ext: 4516

Dr. Linying Dong is a Full Professor at the Ted Rogers School of Information Technology Management.  After her graduation from Richard Ivey School of Business in 2004, Dr. Dong has joined Ryerson and become a valuable member who has excelled at research, teaching, and services. 

Dr. Dong is passionate about conducting significant research in the field of Management Information Systems (MIS) with the aim of producing actionable knowledge. Her research centers around IT leadership, IT governance, and IT-enabled business process improvement. Dr. Dong has established her reputation in IT leadership, particularly in IT adoption and implementation. Her research on the impact of project champions and supervisors on successful adoption and implementation of an enterprise system (e.g., SAP, Oracle) has been published in top tier IS journals including Information Technology (JIT), European Journal of Information Systems (EJIS), Information Systems Journal (ISJ), Communications of the AIS, and International Journal of Information Management ((IJIM). 

In the area of IT governance, Dr. Dong focuses on information governance in the Canadian healthcare system and sustainable elderly care. She was instrumental in a research project collaborated with COACH, Canada’s Health Informatics Association (former Digital Health Canada) in the development of a shared health information governance framework and a maturity model assessing health information governance, external link. Collaborating with experienced healthcare practitioners and researchers, she co-authored the article Why is information governance important for electronic healthcare systems? A Canadian experience, external link (which has received over 3,500 reads on ResearchGate), and published the INTEGRATE model, external link shedding light on IT and integrated care in the healthcare sector. To raise the awareness of IT governance in the Canadian healthcare sector, she wrote a commentary Good governance is the missing ingredient for effective digital health care, external link, which was published at the Conversation, a well-known outlet promoting independent and high-quality publications. 

Dr. Dong is keen on emerging technologies and their significant implications to practitioners. Collaborating with practitioners, she has co-authored cases encompassing cloud computing, mobile payment, health inventory management, and system integration for healthcare, which are published by the renowned Ivey Case Publishing and case-oriented outlets. 

Dr. Dong is an innovative educator who is devoted to relevant, timely, and value-added teaching by introducing up-to-date knowledge from industries and equipping students with skills and experience of popular software applications.  Dr. Dong has never stopped experimenting creative teaching methods to engage students, inspire learning, and mostly importantly, enhance their learning curiosity. During her tenure at Ryerson, Dr. Dong has taught eleven courses to undergraduate and masters students, developed five new courses including one elective, two core courses and two capstone courses, and coordinated six courses. She was awarded numerous teaching awards for her teaching excellence including the most prestigious life-time teaching achievement award at Ryerson --Ryerson Provost’s Award for Experiential Teaching (2018), the Dean’s Teaching Award (2020), the Best Poster Award by Ryerson LTO (2016), and the TRSM Innovation Teaching Fund three times (2017-2018). Because of her excellence in teaching, she was invited as an expert panelist sharing insights into quality teaching at the annual Ryerson Learning and Teaching conference. 

As a valuable member of the Ryerson community, Dr. Dong has served on the different levels (university, faculty, and school) of committees covering various university functions including community building (i.e., faculty affairs, collegiality, tech support), hiring, promotion of excellence, teaching (i.e., curriculum, workload, CE program), and student engagement. Dr. Dong has transformed student case competitions, and her leadership and dedication contributed to the outstanding performance by TRSITM students at international and national case competitions: CaseIT (international, second place in 2016), the National Business & Technology Conference (national; second place in 2016 and first place in 2017 in the FinTech stream), and the National BTM student competition (national; first place in 2017 and 2018). Due to her valuable contributions to the Ryerson community, she was awarded Dean’s Services award twice (2016, 2018), the only faculty who has received the award consecutively at TRSM. She is also the second person in the Ryerson history who was awarded two Ryerson awards (Provost’s Award for Experiential Teaching and Dean’s Service Award) in a single academic year. 

Outside the Ryerson community, Dr. Dong has been actively engaged in promoting IT and digitization in the healthcare sector. She is currently serving as the Board of Directors of Carefirst and chairing the Carefirst IT Committee. 

Leadership, IT governance, IT adoption and implementation, group use of social media, women in leadership, top management support, group dynamics, group performance.

Book Chapters

Ariyachandra , T. and Dong, L., “Understanding Organizational Transformation from IT Implementations: A look at Structure Theory,” Contemporary Issues in Database Design and Information Systems Development, April 2007.

Refereed Journal Articles
Dong L, Keshavjee K. Why is information governance important for electronic healthcare systems? A Canadian experience. JAHSS 2016, 2(5): 250-260
Wu, S., Dong, L., & Soussamian, S. (2018). Sowingo: promoting innovations in dental office inventory management, external link. Journal of Information Technology Case and Application Research, 20(1), 23–35. 
Rezvani, A. Dong, L. Motivating users toward continued usage of information systems: self- determination theory perspective. Computer in Human Behavior. 76, 263-275. 2017
Dong, L. and Rezvani, A. Promoting the continuing usage of strategic information systems: the role of supervisory leadership in the successful implementation of enterprise systems. International Journal of Information Management. 37(5), 417-430. 2017
Chourasia, S. and Dong, L. Why Aren’t We Eating Our Own Dog Food, external link. Journal of Information Technology Teaching Cases. 1-8, 2017.

Baskaran, V., Prescod, F., and Dong, L. “A Smart Phone-based Cloud Computing Tool for Managing Type 1 Diabetes for Ontario”, Canadian Journal of Diabetes 39, 200-203, 2015.

Nars, F., and Dong, L. “A Case Study on the Factors Encouraging Proactive Behaviourin Network Operation Center (NOC) Analysts”, International Journal of Information Systems and Change Management 5(1), 76-95, March 2011

Dong, L., and Mei, E. “How Does a Union Environment Affect Outcomes of an Enterprise System (ES) Implementation? A Longitudinal Case Study”, Communications of SIWN, Vol. 10, pp. 93-100, July 2010.

Dong, L., Neufeld, D., and Higgins, C. “Top Management Support of Enterprise Systems Implementation”, Journal of Information Technology24(1), pp. 55 -80, 2009.

Dong, L., Neufeld, D., and Higgins, C. “Testing Klein And Sorra’s Innovation Implementation Model with Large-Scale Information Systems Implementations”, Journal of Engineering and Technology Management. 25(4), pp. 256-268, December 2008.

Osie-Bryon, K., Dong, L., and Ngwenyama, O. “Exploring managerial factors affecting ERP implementation: an investigation of the Klein-Sorra model using regression splines”, Information Systems Journal. 18(5), pp. 499-527, September 2008.

Dong, L. “Exploring The impact of Top Management Support On Enterprise Systems Implementations Outcomes: Two Cases.” Business Process Management Journal, 14(2), pp. 204-218, January 2008. (highly recommended for Awards for Excellence Emerald)

Prescod, F., and Dong, L.“Learning Style Trends and Laptop Use Patterns: Implication for Students in an IT Business School,” ISECON Journal, 6(4), pp. 1-13, January 2008.

Dong, L. 2007. “Does A Project Champion Matter? An In-depth Understanding of Champion Impact in a Large-scale IS Implementation,” International Journal of Information Systems and Change Management, 2(3), 279-290.

Dong, L. Sun, H. Fang, Y. , Neufeld, D. 2007. “Leadership Impacts on User Technology Beliefs: An Exploratory Multi-level Study,” Communications of AIS, 19(3), 655-664.

Neufeld, D., Dong, L., and Higgins, C. 2007. “Charismatic Leadership and User Acceptance of Information Technology,” European Journal of Information Systems, 16(4), 494-510.

Fang, Yu., Dong, L. 2007. Going Virtual in the E-world--An Environment-Adaptation Perspective on Organisational Virtuality,” International Journal of Information Technology Management, 6 (2-3), 271-285.

Refereed Conference Proceedings
Andrea Rowe, Linying Dong, Jonathan Landon, and Emily Rezkalla. (2019). Scaling Start-ups: Challenges in Canada's Innovation Ecosystem. ISPIM Connects, Ottawa, Canada. The Dick Marsh Award for the paper with the greatest potential for impact
Soussamian, S., Wu, S., & Dong, L. (2018). Sowingo: Promoting Innovations in Dental Office Inventory Management. In IS Curriculum and Education | ICIS 2018 Proceedings. San Francisco: ICIS. Retrieved from https://aisel.aisnet.org/icis2018/education/, external link

Chourasia, S., Dong, L., and Prescod, F. “Cloud Computing Adoption by a Cloud Service Provider: Key Adoption Factors,” Proceedings of the International Conference on IS Management and Evaluation, 2015

Mashayekhi M, Keshavjee K, Boskovic G, Prescod F, Dong, L., Shah B, Guergachi A. “Identifying Prediabetics in Primary Care EMR database and Potential Technological Interventions at the Point of Care,” Proceedings of CDPAC conference, 2014

Dong, L., Prescod, F., Xiang, J. and Shah, B. “Does It Matter If I Knew You before Joining the Group? Investigating the Moderating Impact of Familiarity,” Asia Pacific Conference on Business & Social Science, 2014

Dong, L. Xiang, J., Prescod, F., & Shah, B. “The Impact of Emotion Communication Efficacy via Electronic Mail on Group Performance: A Group Perspective,” ASAC, 2013 June

Howlader, J., Dong, L., and Baskaran, V. “Critical Issues in Achieving Software Quality: A Case Study, IEEE Business Technology Management,” 2013

Dong, L. 2012. “Effective Collaboration over Advanced Communication Technologies: The Role of Emotional Communication Efficacy” spring World Congress on Engineering and Technology (SCET), Xi’an, China

Dong, L., and Mei, E. “How Does a Union Environment Affect Outcomes of an Enterprise System (ES) Implementation? A Longitudinal Case Study. HICSS, 2010. Hawaii

Ng, R., and Dong, L., “An Information Assurance Framework on Trusted Autonomic Communications”, IEEE on the International Symposium on Electronic Commerce and Security 2008 Conference, Guangzhou, China, August 3-5th, 2008.

Ng, R., and Dong, L., “A Case Study: The Deficiency of Information Security Assurance Practice of a Financial Institute in the Protection of Privacy Information”, The First IEEE International Conference on Ubi-media Computing, Lanzhou University, China, July 15-16th, 2008

Dong, L. and Ariyachandra, T. 2007 “Understanding Organizational Transformation from IT Implementations: A Look at Structuration Theory,” American Conference of Information Systems, Key Stone, U.S.A

Dong, L., Neufeld, D., and Higgins, C. 2007 “Leadership in the Ranks: An Empirical Study of the Impact of Middle and Line Managers under An Enterprise Systems (ES) Implementation Context,” European Conference on IS Management, Leadership and Governance, Winchester, U. K.

Other Articles and Papers

Dong, L. "Looking Back and Looking Forward: A Review of Twenty Years of MIS Research on Privacy" School of Business, Queens' University, 2008

Dong, L. and Middleton, Catherine. “How Usage is Different? Towards a Deeper Understanding of IT Usage under the Context of Internet Technologies,” presented at DIGIT workshop, 2007, Montreal, CA

Undergraduate Courses

Course Code Course Title
ITM 100 Foundations of Information Systems
ITM 305 System Analysis and Design
ITM 430 System Design and Implementation
ITM 700 Strategy and IT Management
ITM 703 Business Process Management
ITM 730 Customer Relationship Management
ITM 738 Advanced Case Analysis
ITM 800 Applied Feasibility Studies
ITM 90A/B Graduation Project

Graduate Courses

Course Code Course Title
MT8511 Operations and Business Process Management

Other Courses

Course Code Course Title
CSZA200 Business System Analysis
  • Business Process Improvement and Customer Satisfaction  Mitacs 2016-2017
  • Assessing the Sowingo Platform: An Effective Methodology Promoting Growth of Small Businesses  OCE 2017
  • "Driving Continuous Innovation Growth in Canada", Mitacs Inc, 2018
  • TRSM and HK Polytechnic Joint Research Funding, Ryerson University, 2014.
  • TRSM Internal Grant, Ryerson University, 2013.
  • Ryerson University Incentive Fund, Ryerson University, 2008.
  • SSHRC CURA, Ryerson University, 2007.
  • New Faculty SRC Development Fund, Ryerson University, 2005.
  • PhD, Management Information Systems, University of Western Ontario
  • Dean’s Teaching Award, TRSM, 2020
  • Dean's Service Award, TRSM, 2018
  • Provost’s Experiential Teaching Award, 2018
  • Dean's Service Award, TRSM, 2015
  • Merit Achievement Award, TRSM, 2007
  • Meritorious, ISECON, 2006