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Ron Babin

Dr. Ron Babin

Professor
DepartmentInformation Technology Management
EducationBA, MBA, DBA
OfficeTRS 3-091
Phone416-979-5000 x 2448

Overview

Dr. Ron Babin is a full Professor in the Ted Rogers School of IT Management. He joined Ryerson University in 2006 after a 30 year professional career in IT and Management Consulting. Prior to joining Ryerson, Dr Babin was a strategy consultant at Accenture and at KPMG.  

His research is focused on global outsourcing of IT and business processes.  He examines the social and environmental impacts of global IT outsourcing and has published several books, journal articles and conference papers on this topic.  His research on this topic began with his doctoral studies and thesis at the University of Manchester.

Within the industry he maintains his knowledge currency through teaching executive education at the Centre for Outsourcing Research and Education (CORE) and at the International Association of Outsourcing Professionals (IAOP).    Finally, Dr Babin is an Adjunct Researcher with the International Data Corporation (IDC), IT Executive Program where he conducts research and writes about Vendor and Sourcing Management strategies.

Dr Babin is a Certified Management Consultant (CMC) and is a Certified Outsourcing Professional (COP). He is an Academic Fellow of the International Council of Management Consulting Institutes (ICMCI).

At Ryerson University Dr Babin is an engaged community member. He is a member of Ryerson Senate, is an executive on the Ryerson Faculty Association and is a member of the Ryerson Pension Committee. At Ryerson he has coached and coordinated several student case competitions, including the Symcor Case Competition, the JDC competition, the Queen’s University ICBC competition and the Simon Fraser University Case IT competition.

Social responsibility, CSR, outsourcing, IT strategy, and disruptive innovation.

Books

Socially Responsible Outsourcing, edited by Nicholson, Babin, Lacity, Palgrave MacMillan, 2016

The Outsourcing Professionals’ Guide to Corporate Responsibility, Hefley and Babin, Van Haren Publishing, 2013

Sustainable Global Outsourcing,Babin and Nicholson, Palgrave MacMillan, 2012
Book Chapters

“Understanding impact sourcing in the North American Aboriginal community”, in Socially Responsible Outsourcing, Palgrave MacMillan, 2016

“Corporate Social Responsibility in Global IT Outsourcing: A case study of inter-firm collaboration”, in Information Systems Outsourcing - Towards Sustainable Business Value, Springer  2014

 “Corporate Social Responsibility and Sustainability in Outsourcing”, in Outsourcing Transactions,  Ed. Ian Kyer and John Beardwood, Canada Law Book,  January 2011

“Your ICT Career Guide”, in Introduction to Business Information Systems, Norrie et al, Wiley, 2010

Doctoral Thesis

“Corporate Social and Environmental Responsibility in Global IT Outsourcing”, University of Manchester, November 30, 2011

Babin R., Khan, M.S. and Stewart, K. (2017). “An IT Outsourcing IT Dilemma at Sick Kids Hospital”, Journal of Information Technology – Teaching Cases. DOI: 10.1057/s41266-017-0027-1, external link
Babin, R. Bates, K., Sohal, S. (2017). “The Role of Trust in Outsourcing: More Important than the Contract?” Journal of Strategic Contracting and Negotiation, July 13, DOI: 10.1177/2055563617717080. 
Babin, R., Halilovic, B. (2017). “Cloud Computing e-Communication Services in the University Environment”, Information Systems Education Journal, 15(1): 55-67.
Babin, R. Quayle, A., (2016). “ISO 37500 – Comparing outsourcing life-cycle models”, Strategic Outsourcing: an International Journal, 9(3): 271-286.
Babin, R., Saunderson, S., (2016). “Governance of Outsourcing: Building a Better Relationship”, Journal of Information Systems Applied Research, 9(1):16-25.

Nicholson, B., Babin R., Briggs S., (2015), “Exploring the effects of liminality on corporate social responsibility in inter-firm outsourcing relationships”, Journal of Information TechnologyDOI 10.1057/jit.2015.24, external link

Babin R. and Schuster C., (2012). “Building innovation into the outsourcing relationship: a case study”,  Journal of Information Technology – Teaching Cases

Babin, R., S. Briggs, et al. (2011). "Corporate Social Responsibility and Global IT Outsourcing." Communications of the ACM 54(9): 28-30.

Babin, R. and B. Nicholson (2011). "How Green is My Outsourcer: Measuring Sustainability in Global IT Outsourcing." Strategic Outsourcing International Journal 4(1): 47-66.

Babin, R., K. Grant, et al. (2010). "Identifying Influencers in High School Student ICT Career Choice." Information Systems Education Journal 8(26): 1-18.

Babin, R. and Nicholson, B. (2009). "Corporate Social and Environmental Responsibility in Global IT Outsourcing." MIS Quarterly Executive 8(4): 123-132.

Grant, K. and R. Babin (2009). "Factors Impacting the Supply and Demand of IT Workers in Canada and the USA." Information Systems Education Journal 7(31): 1-15.
Grant, K. and R. Babin (2009). "Offshoring And Immigration - The Impacts On IT Workers In Canada And The United States." Information Systems Education Journal 7(81): 1-12.
Babin, R. (2008). "Assessing the Role of CSR in Outsourcing Decisions." Journal of Information Systems Applied Research 1(2).
Refereed Conference Proceedings
Stewart, K., Babin, R. (2018). “Decision Making for Hospital IT Outsourcing”, Administrative Sciences Association of Canada (ASAC) Conference, May 27-29, Toronto.  (accepted for presentation and publication in conference proceedings)
Babin, R., D’Alfonso, A. (2017). “Examining the Impact of Cloud on IT Distribution Channels in Canada”, Administrative Sciences Association of Canada (ASAC) Conference, May 29-31, Montreal.
Babin, R., Khan, M.S., Stewart, K., (2017). “Teaching Case – Outsourcing IT at Sick Kids Hospital”, Administrative Sciences Association of Canada (ASAC) Conference, May 29-31, Montreal.
Babin, R., Halilovic, B. (2016). “Cloud Computing Services in the University Environment”, Proceedings of the EDSIG Conference on Information Systems and Computing Education (EDSIGCon Proceedings 2016), November 7-9, Las Vegas Nevada, USA.
Babin, R., Nicholson, B., Young, M. (2016).  Understanding Impact Sourcing in the North American Aboriginal Community, 2nd Annual Academic Workshop, International Association of Outsourcing Professionals (IAOP) Outsourcing World Summit, February 14-17, Orlando Florida,  USA.

Babin, R., and Myers, P., (2015).  Social Responsibility Trends and Perceptions in Global IT Outsourcing, Conference on Information Systems Applied Research (CONISAR), 2015, November 1-4, Wilmington North Carolina, USA.

Babin, R., and Saunderson, S., (2015).  Governance of Outsourcing: Building a Better Relationship, Conference on Information Systems Applied Research (CONISAR), 2015, November 1-4, Wilmington North Carolina, USA.

Babin, R., T. McLaren and C. Schuster (2013). Integrating Social Media into Customer Facing Processes at RBC Insurance. (Honourable Mention Award) 41st Annual Conference of theAdministrative Sciences Association of Canada (ASAC), June 9-11, Calgary, Canada.

Nicholson, B. and R. Babin (2012). CSR in Global IT Outsourcing: A case study of inter-firm collaboration, PACIS Conference, July 11-15. HoChiMinh City, Vietnam.

Babin, R. and Nicholson B. (2012). Corporate Social Responsibility in Global IT Outsourcing: A Case Study of Inter-firm Collaboration (GSW12-29), Global Sourcing Workshop, March 12-15, Courcheval France.

Grant, K., and R Babin (2011).  Leadership Development, How do CIOs become CEOs? World Business and Economics Research Conference, Auckland New Zealand, December 12-13.

Nicholson, B. and R. Babin (2011). A Suitable Partner for Development? Philanthro-capitalism and Global IT Outsourcing. IFIP Working Group 9.4 - Partners for Development - ICT Actors and Action, May 22-25. Kathmandu, Nepal: 1-14.

McLaren, T., Manatsa, P. and Babin, R. (2010).  An Inductive Classification Scheme for Green Initiatives, Proceedings of the Sixteenth America’s Conference on Information Systems, Lima, Peru, August 12-15.

Babin, R. and Nicholson, B. (2010), How Green is my Outsourcer? Towards a stages of growth model for environmental responsibility in Global IT Outsourcing. Fourth International Workshop, Global Sourcing 2010, Zermatt, Switzerland, March 22-25, 

Babin, R. and Nicholson, B. (2009) How Green is my Outsourcer? – Environmental Responsibility in Global IT Outsourcing.  Thirtieth International Conference on Information Systems,  December, Phoenix, AZ

Babin, R. and Nicholson, B. (2009). Corporate Social and Environmental Responsibility in Global IT Outsourcing, Third International Workshop, Global Sourcing 2010, Keystone Colorado,  March 22-25

Babin R. and Grant, K., (2008). Identifying Influencers in High School Student ICT Career Choice.  Information Systems In Education Conference (ISECON) Phoenix, AZ, Nov 7-8.

Grant, K., and Babin R., (2006). Factors Impacting the Supply and Demand of IT Workers in Canada and the USA. Conference on IS Applied Research (CONISAR) Dallas, Texas, Nov 2-4

Reports
Babin, R., Polikaitis, A. (2017). Rationalizing and Modernizing Outsourced Services: A Four-Step Process, IDC#US43316417, December
Babin, R. (2017). Where, How, and Why Companies Measure Digital Transformation Service Providers’ Success, IDC#US43184617, November
Love, J. & Babin, R. (2017). Canadian CIO Census 2017: CIO as Innovation and Transformation Leader, IT World Canada (ITWC), August.
Babin, R., Eckler, J. (2017). Key Trends and Best Practices Affecting the Outsourcing Industry, International Comparative Legal Guide – Outsourcing 2017, August.
Babin, R., Lacity, M. (2017). Will Offshore Outsourcing Return Home? Pulse Magazine, Issue 29 – May/June, pp. 38-40.
Babin, R. (2017). Outsourcing Strategies for Digital Transformation, IDC#US42558517, May
Lacity, M., Babin, R., Willcocks, L. (2017).  Service Automation Trends; Now, Soon, Later.  Pulse Magazine, Issue 28 – March/April, pp 40-44.
Babin, R. (2017). Business Results–Driven Outsourcing: Measure KPIs, Not Cost Savings, IDC #US42389217, March.
Babin, R. (2017). Managing a Portfolio of Global Offshore Outsourcing Contracts, IDC #US42371317, March.
Babin R, Hughes, E. (2016). Robotic Process Automation: Ensuring Positive Payback, IDC #US41994816, December.
D’Alfonso, A., Babin, R., Rouse, B. (2016).  The Dynamics of the Canadian IT Market, Cloud Adoption Rates, and the Status of the Channel, Canadian Channel Chiefs Council, November 1. 
Babin, R. (2016) Leading in 3D – Practices for Supporting Integration Through Outsourcing, IDC #US41820216, October
Babin, R., Vandelis-Muir, Z., and Van Dalen, G. (2016). ITAC Talent - A Coherent Talent and Skills Strategy, August 30.

Babin, R., Hughes, E., (2015), Vendor Sourcing and Management: Are your data secure?, IDC #258778, October

Babin, R., D’Souza, M., (2015), Relationship Management in the 3rd Platform Era, IDC #258558, October

Babin, R., D’Souza, M., (2015), Transitioning to Steady State with 3rd Platform Suppliers, IDC #259222, October

Babin, R., Kennedy, D., (2015), Creating a Back-sourcing Strategy, IDC #259061, October

Babin, R., Young, M., (2015), Leveraging the Human Cloud, IDC #256555, June

Babin, R., Hughes, E., (2015), Robotics Change the Sourcing Landscape, IDC # 256311, May  

Babin, R. (2015), ISO 37500: Setting Global Outsourcing Standards, IDC #254795, March 2015

Babin, R., D’Souza, M., (2015), Developing Key Performance Indicators for Contact CentersIDC #254152, February

Babin, R., Myers P., Murphy, M., (2015) Corporate Social Responsibility Directions for IT and Business Process Outsourcing at Hydro One Inc., February  

Babin, R. (2014), Socially Responsible Outsourcing, IDC #253095, December 

Babin, R., Lee, C.  (2014), Roles and Responsibilities for Managing External Vendors, IDC #252216, October 

Babin, R., Lee, C.  (2014), The Building Blocks of Relationship Management, IDC #251141,  September

Babin, R., Mukherjee, V., (2014), Anticipate and Avoid Risks in Cloud  Sourcing,  IDC #250665, September 

Mukherjee, V., Babin, R., (2014), Skills for Success in Vendor and Sourcing Management, IDC #25001, July 

Babin, R., Mukherjee, V., (2014), Effective Performance Management Strategies Drive Transformative Partnerships, IDC #249268June 

Babin, R., Lee, C.  (2014), Proactive Risk Management Builds Competitive Advantage, IDC #249279, June 

Babin, R., Edmison, J., Mouradov, I., Popescu, A., Sulatycki, J., (2014), Health Care Supply Chain Analytics: An analysis of Plexxus supply chain data regarding Hospital Performance,  April 21

Babin, R.,(2014) Sourcing to the Cloud, IDC  #247504, March

Magee, F., Babin, R. (2013) Worldwide CIO Agenda 2014, Top 10 Predictions, IDC Doc #244647, December 

Babin, R., Sohal, S., (2013) IT Strategy and Governance: Developing Trust in the Outsourcing Relationship, IDC #243466, September  

Babin, R.,(2013) IT Strategy and Governance: Managing Your Outsource Provider, IDC #242923, September

Babin, R.,(2012)The European Business ReviewSustainable Practices in Global Outsourcing, September , 86-91

Babin, R., Saunderson, S., Chan, I. , Lavitt, R. (2012) The 3-E’s of Effective Outsourcing Governance, CORE Research Paper

Grant, K., Babin, R., Koop, C. (2010), CIO to CEO: Barriers and Success Factors, for CIO Association of Canada, April  

Hefley, B., Babin, R.,(2010), Corporate Social Responsibility in Outsourcing, An IAOP Research White Paper, February

Other Conference Activities
Toronto Region Board of Trade (2017). Anticipating Digital Disruption: The Robots are Coming, November 16, Toronto
Enterprise Transformation (ET) Canada Exchange (2017), How the Introduction of Process Automation, such as RPA, Cognitive Computing and AI, will affect people and organizations, November 1, Mont-Tremblant, Quebec.
IACCM Americas Conference (2017), The Role of Trust in Outsourcing, October 11, Toronto.
International Conference on Information Systems (ICIS) 2016, The Impact of Impact Sourcing, Panel Discussant, December 12, 2016, Dublin Ireland
Toronto Region Board of Trade (2016), Anticipating Digital Disruption, TRSM Executive Education Program, November 24, 2016, Toronto.

National Business Technology Management (BTM) Conference, Presentation: 3Cs of Student Engagement: Co-op, Cases and Capstone, June 12, 2015, Halifax.

Ryerson Computing Conference (CCS) – Keynote Presentation:  3rd Platform Technologies,   May 28, 2015, Toronto.

Toronto Region Board of Trade, Trade Accelerator Program (TAP), Business Beyond Borders break-out sessions and report, May 12, 2015.

Toronto Computer Law Group (TCLG) – Presentation on ISO 37500, Feb 11, 2015.

International Association of Outsourcing Professionals (IAOP) Outsourcing World Summit 2015 – Keynote Presentation: CSR Trends, February 18, 2015, Phoenix Arizona.

IAOP Outsourcing Academic Workshop – Chair, February 15, 2015, Phoenix Arizona.

Centre for Outsourcing Research and Education (CORE) – Presentation: CSR in Outsourcing (an update), November 4th, 2014, Toronto.

Sourcing Interest Group (SIG) – Presentation: CSR Trends in Outsourcing, June 9, 2014, Toronto.

CORE Annual Conference – Presentation: CSR in Outsourcing, November 5th, 2013, Toronto.

Health Achieve 2012 – Presentation: Supply Chain Management, November 6th, 2012, Toronto

Undergraduate

Course Code Course Title
ITM 100 Foundations of Information Systems 
ITM 102 Business Information Systems I
ITM 350 eBusiness
ITM 601 Advanced Business Process Methods
ITM 700 Information Technology and Strategic Management
ITM 724 Consulting Skills for IT Professionals

Graduate

Course Code Course Title
MT 8216 Global Technology Markets and Trends
MT 8808 Consulting Skills
MT 8901 Directed Readings in Supply Chain and IT Management
MT 8217 Regulation, Government and Socially Responsible Management

Other

Other

IAOP - Certified Outsourcing Professional Master Class

CORE - Governance and Relationship Management in Outsourcing

  • Government of British Columbia
  • Open enrollment

University of San Francisco - Executive MBA Program, Global IT Trends

CORE - Winning With Outsourcing Management (WOSM)

  • Unilever  UK (London)
  • Unilever  India (Bangalore)
  • Unilever  US (New Jersey)

York University, Schulich Executive Education - Strategic Enterprise Analysis and Consulting Skills

York University, Schulich Executive Education - Business Leadership for IT Professionals  

Ryerson University - CIO Leadership

York University, Schulich Executive Education - Eliciting User Requirements

Year Award
2017 Invited Convocation Speaker, Ryerson University
2015 International Association of Outsourcing Professionals, Member of the Year
2014 Ryerson University, Yeates School of Graduate Studies Award
2012 Academic Fellow – International Council of Management Consulting Institutes (ICMCI)
2008 Convocation Speaker, Ryerson School of ITM (selected by students)
Research Funding
2016, Ontario Centre of Excellence (OCE) TIP Internship Grant, $20,000,  Topic: Impact of Cloud Distribution Model on IT Channels in Canada

2015, International Data Corporation and Ryerson MBA, $10,000, Topic: SaaS Software Sales and Distribution

2015, MITACS Accelerate, $15,000,  Topic: Patient Centric Health Care

2015, MITACS Accelerate, $15,000, Principle Investigator, Topic: Evaluation Framework for Cloud Computing

2015, International Data Corporation, $20,000 (USD), Principle Investigator, Topic: Vendor and Sourcing Management

2014, Hydro One, $15,000, Principle Investigator, Topic: CSR in Outsourcing

2014, Ontario Centres of Excellence, TIP Grant: $45,000, Topics: 1) Practical Uses of the Internet of Things; 2) Assessing the Impact of Offshore Outsourcing In Canada

2014, International Data Corporation, $12,000 (USD), Principle  Investigator, Topic: Vendor and Sourcing Management

2013, Ontario Ministry of Finance,  $64,000, Principal Investigator, Health Care Supply Chain Research at Plexxus

2012, MITACS Accelerate, $15,000, Principal Investigator; Research Topic: IT Strategic Planning- techniques and tools

2011, MITACS Accelerate, $15,000, Principal Investigator; Research Topic: Electronic Billing and Payment at Symcor

2011, MITACS Accelerate, $15,000, Principal Investigator; Research Topic: Governance and Relationship Management in Outsourcing

2010, MITACS Accelerate, $15,000, Co-investigator with Professor Ken Grant; Research Topic: CIO to CEO, Barriers and Success Factors