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Styles for Resolving Conflict

Date
October 30, 2014
Time
12:00 PM EDT - 2:00 PM EDT
Location
POD-372
Website
https://ccs.cf.ryerson.ca/eventplanner/event_summary.cfm?id=3001
Facilitated by Dr. Nora Farrell, the Ryerson University Ombudsperson At this workshop you will learn what your usual conflict resolution style is and the skills you need to develop to be able to resolve conflict more effectively in a wide variety of situations. You will also have the opportunity to try out different styles for handling conflict by participating in simulations developed from common work and study situations. This workshop will include the use of the Thomas-Kilman Conflict Mode questionnaire. This workshop will be led by Nora Farrell, the Ryerson University Ombudsperson. Nora Farrell has extensive background in the study and practice of conflict resolution. She has an LL.M. (Master of Laws) degree in Alternative Dispute Resolution from Osgoode Hall Law School and a Master of Education degree in Adult Education from the University of British Columbia. In addition, she recently completed a Ph.D. at Osgoode Hall Law School. Prior to becoming the Ombudsperson for Ryerson University she worked for Ombudsman Ontario as well as in the private and not-for-profit sectors as an Ombudsman/person.