Conflict Resolution & Negotiation

Facilitated by Dr. Nora Farrell, the Ryerson University Ombudsperson At this workshop you will learn how to resolve conflicts and negotiate more effectively by learning about the skills that are most commonly used by individuals who are widely recognized as excellent negotiators. You will also have the opportunity to learn new skills or improve on your existing negotiating skills by participating in simulations developed from common TA/GA situations. Prior to attending this workshop, participants are encouraged to submit potential scenarios involving conflict for discussion. This can be done when registering for this workshop. This workshop will be led by Nora Farrell, the Ryerson University Ombudsperson. Nora Farrell has extensive background in the study and practice of conflict resolution. She has an LL.M. (Master of Laws) degree in Alternative Dispute Resolution from Osgoode Hall Law School and a Master of Education degree in Adult Education from the University of British Columbia. In addition, she recently completed a Ph.D. at Osgoode Hall Law School. Prior to becoming the Ombudsperson for Ryerson University she worked for Ombudsman Ontario as well as in the private and not-for-profit sectors as an Ombudsman/person.