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Office of the Ombudsperson - Confidential, Impartial and Independent


Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For twenty years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Kwame Addo, and the Assistant Ombudspersons are Ayesha Adam and Gemma Kerr.

The essential characteristics of the Office are:


All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.


The Office and staff operate independently of the University, including all administrative and academic structures and student government.


We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.



Remember to check the RU SIGNIFICANT DATES for Appeal, Transfer Credit and other Deadlines!

The Fall 2019 Grade and Standings Appeal Deadlines are :

20th January 2020 (4pm) for Undergraduate and Chang School Students

24th January 2020 (4pm) for Graduate Students

The RSU/CESAR Student Appeal Package

 can be found here

The RSU / CESAR Appeal Workshops dates:

January 13, 2020 -12-2pm, Margaret Laurence Room

January 15, 2020-5-7pm, Margaret Laurence Room

The RSU/CESAR Appeal Letter Writing Workshops dates:

January 14, 2020-12-2pm, Margaret Laurence Room

January 16, 2020 -5-7pm, Riel Room




The Ombudsperson's 2017-2018 Annual Report to the Ryerson community is now available!


Print copies of the report are available at our office.

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.