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Office of the Ombudsperson - Confidential, Impartial and Independent


Ryerson University has issued an alert regarding the COVID-19 outbreak.

During this time the Office of the Ombudsperson will continue to respond to emails and calls, but we will not be able to accomodate any in person appointments or drop-ins.

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Ryerson policy or procedure applies to your situation. 

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For twenty years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Ryerson that they have not been able to resolve themselves.The Ombudsperson is Kwame Addo, and the Assistant Ombudspersons are Ayesha Adam and Gemma Kerr.

The essential characteristics of the Office are:


All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.


The Office and staff operate independently of the University, including all administrative and academic structures and student government.


We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.



Remember to check the RU SIGNIFICANT DATES for Appeal, Transfer Credit and other Deadlines

  • May 29, 2020 (4 p.m.): The deadline for all other Undergraduate and Chang School students to submit a grade replacement request
  • An exception has been made to allow students with fee holds to view their grades from May 14-29, 2020 so you can decide if you would like to request a CRD, CRV or NCR grade replacement. The restriction to your unpaid fee hold will be reinstated on May 30, 2020.

Please visit the Office of the Registrar’s website for further information.

Appealing your Grade or Standings?

The Students Union Appeal package can be found HERE

Information on the University's alternate grading options for the Winter 2020 Semester can be found at:



The Ombudsperson's 2018-2019 Annual Report to the Ryerson community is now available!


Print copies of the report are available at our office.

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.