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Office of the Ombudsperson - Confidential, Impartial and Independent

About Us

We are here to help.

An “ombudsperson” is an independent and confidential dispute resolution specialist who acts impartially in reviewing and when appropriate, investigating complaints about unfair treatment. 'Ombudsperson' is a derivation of the original Swedish term of 'Ombudsman' which was first established in the early 1700’s.  However, the function fulfilled by an Ombudsperson is observable from historical accounts as early as the Control Yuan in China, the dispute resolution structures of aboriginal people and the Ottoman empire.

The Ombudsperson, Kwame Addo, has spent the majority of his adult life, working in ombudsman organizations at the provincial and municipal levels of government.  Prior to joining Ryerson University, Kwame held the position of Director, Investigations, & Conflict Resolution, at Ombudsman Toronto.  He has also worked as an investigator at Ombudsman Ontario, and finished his time there, working as a member of the Special Ombudsman Response Team, leading and working on several high profile systemic investigations.

The Assistant Ombudsperson is Ayesha Adam. LL.M (UKZN), B.PROC (UDW) and Gemma Kerr M.Ed(TCD), B.Sc(DCU).

Everyone in the Office of the Ombudsperson at Ryerson University abides by the Forum of Canadian Ombudsman Statement of Ethical Principles(PDF) (click on the image below for the website)) and the Association of Canadian University and College Ombudspersons Standards of Practice(PDF) (click on the image below for the website)

The Office of the Ombudsperson was created in 1997 and is governed by Terms of Reference(PDF) which outline the powers and responsibility of the Ombudsperson and the role of the Ombudsperson Committee(PDF)

We are always interested in discussing any issues or concerns you may have - just contact us to arrange an appointment.

accuo logo - Association of Canadian College and University Ombudspersons.

Remember to check the RU SIGNIFICANT DATES for Appeal, Transfer Credit and other Deadlines


Please visit the Office of the Registrar’s website for further information.

Appealing your Grade or Standings?

The Students Union Appeal package can be found HERE

Information on the University's alternate grading options for the Winter 2020 Semester can be found at:



The Ombudsperson's 2018-2019 Annual Report to the Ryerson community is now available!


Print copies of the report are available at our office.

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.