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Office of the Ombudsperson - Confidential, Impartial and Independent

7. Fair or Unfair

The Ombudsperson can investigate and make recommendations in the interests of fairness.

The rules of natural justice (or procedural fairness) determine what is considered fair in an administrative structure. The basic components of natural justice are:

  • The right to know the case against you;
  • The right to an impartial and unbiased decision maker;
  • The opportunity to be heard;
  • The right to a decision and the rationale for that decision.


The Ombudsperson's 2005/2006 Annual Report has an article on making decisions fairly using the principles of Natural Justice.

The Administrative Fairness Checklist and the Fairness Triangle are helpful tools for decision makers and students.   

Please note that while the Ombudsperson may comment on or make recommendations for change in Ryerson policy, practice or procedures, the Ombudsperson cannot make or “overrule” University policy or replace established legislative, judicial or administrative rules or procedures.

Remember to check the RU SIGNIFICANT DATES for Appeal, Transfer Credit and other Deadlines


Please visit the Office of the Registrar’s website for further information.

Appealing your Grade or Standings?

The Students Union Appeal package can be found HERE

Information on the University's alternate grading options for the Winter 2020 Semester can be found at:



The Ombudsperson's 2018-2019 Annual Report to the Ryerson community is now available!


Print copies of the report are available at our office.

Please provide your FEEDBACK about the Ombuds Office via our Confidential Survey.