Resolving problems starts with understanding the issues.
The Office of the Ombudsperson is primarily concerned with ensuring that everyone involved in a dispute is treated fairly and that decisions affecting students are made promptly and fairly. As a beginning point for the effective resolution of concerns and complaints it is very important that those involved understand the issues that are in dispute and the policies, and procedures that are applicable to the particular circumstances.
You may contact us if you feel that you have been treated unfairly or if you have tried to resolve an issue, but now are unsure of next steps or the options available to you. More specific information about the most common issues facing students can be found in the FAQ section, such as academic appeals; academic misconduct; suspension; re-instatement; and complaints about faculty or staff members.
If you contact us we will:
We will not:
The Ombudsperson can access all relevant University records and she has the authority to investigate final decisions to determine whether a student has been treated fairly and whether applicable university policies and procedures have been followed; are adequate; and have been consistently applied. In order to determine whether or not a decision has been made fairly, the Ombudsperson uses the Administrative Fairness Checklist.
We are involved in Ombuds outreach, including consulting on policy development, training and presentations to the University community about fairness and other Ombuds-related topics.
Contact us for more information about the ways we can help.