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Student Refunds

Students can request a refund online from the Student Fees section of their Student Center in RAMSS.

Refunds will be processed within 15 business days.

Students requesting a refund, who have received OSAP funding, bursaries or other awards, will have their credit balance assessed by Student Financial Assistance to confirm refund eligibility.

Payments made by credit card online will be refunded back to the original credit card. Credit card payments made in person at the ServiceHub and all other forms of payment will be refunded by e-transfer.

 New: Ryerson University has partnered with PayMyTuition, an electronic payment tool, to remit domestic refunds, awards and scholarship payments to students via Interac e-transfer. This refund method will replace refund cheques.

As of August 2021, when a refund, award or scholarship is posted to your student account and approved, you will receive an automated email from Ryerson with details on how to receive your funds.

  1. In your Student Center in RAMSS, confirm that you have a credit balance in the Account Summary section.

    The Account Summary section of RAMSS. The Account Balance section is highlighted.
  2. Select the Refund Portal link, located in the Student Fees section of the Student Center in RAMSS.

    The Account Summary section of RAMSS with the Refund Portal link highlighted
  3. Refunds will be assessed based on the full eligible credit at the time of request. Review the details within the Refund Portal page and select Submit.

    The Refund Portal page with the Submit button highlighted

Next Steps

  • Refund requests are processed within 15 business days. Students who have received OSAP funding, awards and bursaries will be assessed to confirm refund eligibility.
  • Once the refund request has been processed, your account balance on RAMSS will be adjusted and your credit balance will no longer appear. View Account Inquiry on RAMSS for more information.
  • Depending on the refund method, processing times may vary:
    • Interac e-Transfer refunds (PayMyTuition): Within five business days from the time your refund has been processed, you will receive an automated email confirming that your e-Transfer refund is on its way.
    • Credit card refunds: It may take up to 10 business days from the date your refund was processed for funds to appear on your credit card statement. You may review your student account in RAMSS to confirm the date your refund was processed. 
    • International student refunds: Further instructions requesting currency, banking and beneficiary information will be emailed within five business days of your completed refund assessment. Once those details are confirmed, the funds can be deposited directly into your international bank account.

Refund assessments can take up to 15 business days. Once your refund has been processed, your student account balance in RAMSS will be updated. Within five business days from when your balance is updated, you will receive an email communication informing you that the e-Transfer has been initiated.

  1. Once your refund has been assessed (up to 15 business days from the time of your request), you will receive an automated email from Ryerson informing you that PayMyTuition has been authorized to issue your refund.

  2. PayMyTuition (studentrefunds@paymytuition.com) will inform you that your Interac e-Transfer email will be issued within the next 24-48 hours.

  3. The Interac e-Transfer email will instruct you to log in to RAMSS to retrieve your passcode.

    An example of an Interac e-Transfer email

    The email will include an expiration date. You must enter your passcode prior to the 30 day expiration date. If you do not retrieve your passcode and collect your funds prior to the expiration date, your refund will be automatically cancelled and the funds will be returned to your student account. You will be required to submit a new refund request should you want the funds returned to you.

    A passcode is required each time you are issued a refund, unless you have arranged direct deposit with your financial institution using your Ryerson email address. Interac e-transfer refunds will be issued to your Ryerson email.

    You will receive a unique passcode for each refund request. Once you have obtained your refund, the passcode will disappear from your Refund Portal in RAMSS.

  4. Log in to RAMSS to obtain your passcode.

    Select the Refund Portal link, located in the Student Fees section of the Student Center in RAMSS.

    The Account Summary section of RAMSS with the Refund Portal link highlighted

    Select the Interac e-Transfer refund passcode link.

    The Refund Portal page with the Interac e-Transfer Refund Passcode button highlighted

    The PayMyTuition screen will open and your passcode will appear.

    The refund passcode will disappear once you have deposited the funds into your bank account.

    The PayMyTuition screen with the Refund Passcode highlighted
  5. Using the Interac e-Transfer email communication, select Deposit your Money.

    An example of an Interac e-Transfer email
  6. You will then be redirected to the page below where you must select your Canadian financial institution.

    The Deposit Your Money screen displaying a grid of links to various Canadian financial institutions

    Note: Once you receive the Interac e-transfer email communication, you may choose to deposit the funds into someone else’s bank account so long as you have access to their online banking. The Interac e-Transfer email containing the Deposit your Money link can only be sent to your Ryerson email; however, you may enter someone else’s online banking login details to claim the deposit.

  7. Log in to your financial institution’s website and enter the passcode you obtained from RAMSS.

  8. Your funds will be visible in your bank account instantly.

Refund assessments can take up to 15 business days. Once your refund has been processed, your student account balance in RAMSS will be updated. Within five business days from when your RAMSS balance is updated, you will receive an email communication with instructions on how to complete your refund.

Interac e-Transfers can only be deposited into a Canadian bank account. If you have an international mailing address on file, your refund will be issued through the international refund process.

The steps below outline our international refund process and provide timelines of when you can expect your refund to be deposited to your bank account.

  1. Initiate refund: Upon approval of your refund from Ryerson University, you will receive an email from Ryerson confirming that your refund has been issued.

  2. You will then receive an email from PayMyTuition (studentrefunds@paymytuition.com). This email will provide further instructions on how to complete your refund.

    A sample of an email from PayMyTuition with the payment initiation call-to-action link highlighted

    You may choose to deposit the funds into someone else’s bank account. When you are directed to the PayMyTuition page, you will have the option within the Beneficiary Information tab to input someone else’s bank information.

    The Beneficiary Details screen

    An international PayMyTuition refund cannot be deposited into a Canadian bank account. If you would like to deposit the funds into a Canadian bank account, please contact studentfees@ryerson.ca to have the international refund cancelled and reissued as an Interac (Canadian) e-Transfer.

  3. Enter beneficiary details: Complete the online refund beneficiary instruction form which requires currency, identification documentation (either passport or driver’s license),  banking and beneficiary information.

  4. Complete verification: Upon receipt of your completed beneficiary instructions, PayMyTuition will verify your request for accuracy. They will complete fraud and compliance checks to comply with various anti-money laundering and compliance laws.

  5. Payment confirmation: PayMyTuition will send you a confirmation email once your beneficiary information has been verified and approved. You will receive a PDF summary that is password protected. This PDF can be accessed using the bank account number that you provided in Step 2 as the password.

  6. Refund processed: Once your refund has been processed, you will receive a notification that your refund is complete. Please allow 3-5 business days for the payment to be deposited to your account.

If you encounter any difficulties with the PayMyTuition tool, please contact support@paymytuition.com.

Forms

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Indemnification Agreement Form

Use this form to have a refund reissued. Once completed, please submit it to studentfees@ryerson.ca

Forms will not be accepted for cheques dated more than 12 months prior to form request date.

A TTC streetcar passes under the Ryerson University bridge.

Refund Request Form

This form can only be used to request a manual refund because you are unable to do so via RAMSS. Once reviewed and assessed, please submit it to studentfees@ryerson.ca.