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Content 7 Support

Once your my.ryerson username is added to Content 7 you will be able to sign in using your Ryerson username and password. To request access to Content 7 please contact your Departmental Representative.

Browsers Supported Unsupported
Updated: November 2018

Note:
Any other browsers not mentioned may or may not operate as expected. Every effort will be made to keep browser version information updated.
Safari 7.1 or 8 Suggested option - Firefox 52.9.0esr for Mac is available from Mozilla. It supports Java applets and will launch Content 7. We recommend disabling auto-update so this application does not become unusable. If your preference is to use a different browser perhaps Firefox 52.9.0esr could be used for Content 7 and another browser for other applications/purposes. Check back regularly for updated browser info.

Java

Launch Safari and navigate to my.ryerson.ca and log in, select the Apps tab, then click on Content 7.

Content 7 listed under Apps tab on my.ryerson.ca

If you encounter a problem, verify browser version and Java version under System Requirements (see Step 2 above).

  1. In Safari, select the Preferences option in the dropdown menu at the top left-hand corner
    Preferences option in Safari dropdown menu

  2. Under the Security tab, unselect the option Block pop-up windows and close the Preference window
    Security tab in Safari Preferences window

  3. Navigate to https://content.admin.ryerson.ca/webnow. When opening a PDF, the following window will appear. Single-click on the link Click here to view in your web browser and the PDF will launch in a new tab
    Perceptive Content Viewer window with option to open PDF in browser

Once your my.ryerson username is added to Content 7 you will be able to sign in using your Ryerson username and password. To request access to Content 7 please contact your departmental representative.

Department Contact
Graduate Studies Program Administrator
Undergraduate Admissions Luca Vani (x4123)/Pass Team
Student Records Jesse Parrish (x6041) / Peter Norde (x6047) / Alda Toste (x4803)
Curriculum Management Rose Johnson (x6026)
Transfer Credit Illan Kandiah (x2651)

Launch Internet Explorer and navigate to my.ryerson.ca and log in, select the Apps tab, then click on Content 7.

Content 7 listed under Apps tab on my.ryerson.ca

If you encounter a problem:

  1. Verify Browser Version - Click on Help in your browser menu located at the top of the screen. Click on Help and a drop-down menu will appear. Choose About Internet Explorer. A dialog box will appear containing the browser's version number. The supported browser version is Internet Explorer Version 11.
  2. Verify Java Version - Operating systems Windows 7 and Windows 10 supported.
    • Windows 7:
      1. Click Start
      2. Select Control Panel
      3. Select Programs
      4. Click Programs and Features
      5. The installed Java version(s) are listed
    • Windows 10:
      1. Click the Start button
      2. Scroll through the applications and programs listed until you see the Java folder
      3. Click on the Java folder, then About Java to see the Java version. The latest version for your system is recommended. The minimum is version 8 Update 151.
  3. Verify that the Java Plugin is working
    • Click on http://java.com/en/download/installed.jsp
    • Verify Java and Find Out-of-Date Versions will appear
    • Click on Agree and Continue
    • Click Programs and Features
    • A message will appear informing you if you have the recommended Java installed. If not, download and install the recommended Java version
  4. Try to connect to Content 7

Please visit the Computing and Communications Services (CCS) website for full details on how to install Content 7 on your Windows computer.

For a full list of frequently asked questions about Content 7, please see the Content 7 FAQ page.

  • Connection issues between RAMSS and Content 7 have resulted from a recent Oracle upgrade (part of the RAMSS upgrade). When viewing a form the user may see "Failed to connect to the external banner database."
    • Resolved - 201812
  • Mac users are unable to access Content 7 after updating to High Sierra. Safari 12 eliminated support for Java applets and stopped Content 7 from launching.
    • Resolution – suggested option: Firefox 52.9.0esr for Mac is available from Mozilla and supports Java applets and will launch Content 7. We recommend disabling auto-update so this application does not become unusable. If your preference is to use a different browser perhaps Firefox 52.9.0esr could be used for Content 7 and another browser for other applications/purposes.
  • Users are unable to rotate PDF documents.
    • Resolved - 201806
  • Some users have reported that the application does not disconnect right away. After a delay, a message indicating "imagenow.exe is not responding" is displayed. (Note: ImageNow is the former name for Content 7).
    • This issue is being investigated
  • Some users may see a scrolling message "Cannot connect to the message queuing service. Contact your administrator."
    • Resolved - 201802