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Close AllIf you are a prospective undergraduate student or applicant, visit Ryerson at Home for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.
Alert: Effective Wednesday, March 18, 2020, Ryerson University will be shifting to an essential services model on our campus. To view information about this and other important school-wide updates, please visit the Ryerson COVID-19 page.
Welcome to the ServiceHub! We are your front-line service centre for the Office of the Registrar, including support for undergraduate admissions, fees, financial assistance, RAMSS support, exams, class schedules, Chang School course enrolment, applying to graduate and more.
Tell us how we did by completing the ServiceHub Feedback Survey
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ServiceHub Webinars
We know this term is a little different. We’ve put together a series of webinars to help you navigate your semester, and find the resources you need for academic and personal success.
ServiceHub Services
We’re here to help! Review a complete listing of our supports and services, as well as frequently asked questions from applicants and current students.
Contact Info
While in-person services are currently unavailable until further notice, support for applicants and current students remains our top priority. You can connect with us through the following resources:
AskRyerson: ask.ryerson.ca
- Search popular questions 24 hours a day, 7 days a week
- If you don’t find the answers you need on AskRyerson, you can fill out our help form within the platform and receive your answer via email
- ServiceHub Ambassadors will respond to emails Monday to Friday, 9 a.m. to 4:30 p.m. (EST)
Live Chat
- Chat live with a ServiceHub Ambassador Monday to Thursday, 10 a.m. to 4:30 p.m. (EST); Friday, 10 a.m. to 4 p.m. (EST)
- If your questions require us to look at your accounts, connect with us via telephone or email
- After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
- The option to download a transcript of your chat is currently unavailable
- Submit your questions to AskRyerson
- If you don’t find the answers you need on AskRyerson, you can fill out our help form and receive your answer via email
Phone
- 416-979-5036
- Monday to Thursday, 10 a.m. to 5 p.m., and Friday, 10 a.m. to 4:30 p.m. (EST)
- OSAP Advisors are available on Mondays, Tuesdays and Thursdays
- Tell us how we did by completing the ServiceHub Feedback Survey
Admission Advising
- Book an online appointment with an advisor to discuss admission requirements
- You will be able to begin booking advising appointments as of Monday, February 8
- Tuesday to Thursday, 2 p.m. to 4 p.m. (EST)
- Admission advising and support is also available by phone Monday through Friday
Social media
Twitter, Facebook and Instagram: @RUServiceHub
- Monday to Friday, 9 a.m. to 4:30 p.m. (EST)
- Social media is available for general questions only
Mailing Address
Due to COVID-19 safety measures, the processing of mail may be delayed. Please allow two to three weeks from the time documents were mailed to be received.
Ryerson University
ServiceHub
350 Victoria Street
Toronto, Ontario
M5B 2K3
See RO Privacy for information on privacy at the ServiceHub.
Other Contacts
Ryerson at Home
Engineering Admissions Office
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
International Enrolment
Visit International Enrolment for webinars for internationally educated applicants and to connect with an international recruitment officer.
CCS Help Desk
Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.
Academic Program Advisor
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.