Skip to main content


How is our service? Let us know. 
Client Service Satisfaction Survey 

Alert: Effective Wednesday, March 18, 2020, Ryerson University will be shifting to an essential services model on our campus. To view information about this and other important school-wide updates, please visit the Ryerson COVID-19 page. If you are a current student and would like to reach us at the ServiceHub, please visit our ServiceHub Contact page.

ServiceHub is your ‘one-stop’ shop for questions about:

  • the application and admissions process
  • submission and/or pick-up of documents (e.g. official transcripts) and completed forms (e.g. third party letters, degree certificates)
  • student financial assistance (e.g. OSAP and scholarships)
  • enrolling in courses, Continuing Education course registration 
  • class schedules, exams
  • applying to graduate, RAMSS support
  • tuition, fees and more

Top Questions from Applicants

Here are the top questions that applicants are asking now!

COVID-19 is impacting my current studies. Will this affect my admission at Ryerson?

You may be concerned about the closure of your school or testing centre. Please know that contingency plans have been put in place and applications for admission continue to be assessed. The admissions team will be as flexible as possible with impacted applicants regarding deadlines for submission of supporting documents and English proficiency scores.

We ask all applicants to continue to monitor their Choose>Ryerson applicant portal and our website for official communications from Ryerson.

For more information, please visit the Ryerson COVID-19 Information and Updates website.

When can I apply for an undergraduate program?

Applications for 2020 admission are available now!  

Most programs offer admission for September (fall term) only. A limited number of part-time degree programs consider students for Spring admission, and can be confirmed on the Programs Accepting Applications page.

To find step-by-step instructions, check our How to Apply website.


What are the requirements for my undergraduate program?

You can find a complete list of our full and part-time programs on our Undergraduate Programs webpage - select a program name to view the Academic and Non-Academic Requirements. Non-Academic Requirements are required for Grades Plus Programs, and may include essays and auditions.

Applicants applying on the OUAC 105, Ryerson Application or Common Application forms are asked to submit a Supplementary Form, which is submitted via the applicant portal after applying. 

Proof of English Proficiency may be required for applicants from countries where English is not the first or official language. See English Language Requirements for more information.

See Document Submission to learn more about what documents are required and how they are submitted.

After applying, Ryerson will communicate with you via your applicant portal. Check for communications on a regular basis for requests for information, submission instructions and detailed decision letters. 

How can I transfer into Ryerson from another school?

Students interested in transferring to Ryerson from another post-secondary institution can be considered for admission provided they are either completing a program or are leaving in good academic standing (i.e., eligible for registration/re-admission) at their home institution.  

All eligible applicants will be assessed in competition with other new applicants, taking into consideration academic, and where applicable, non-academic criteria. See University or College Transfer Students for details.

Note: All students must possess the required program subject prerequisites, or equivalents, and required entrance averages for these subjects.  Admission is subject to competition. Visit our Undergraduate Programs page for a complete list of all our full & part-time undergraduate programs.

How can I transfer between Ryerson programs?

Ryerson students wishing to switch programs are required to apply for admission into the program; however, students can switch plans (majors) within their program by applying for a plan change

Students in the Arts, Business Management, Engineering and Science programs can switch their plans (i.e. majors) to move within these programs.  For example, they may change their plan from Arts, Criminology to Arts, Psychology, or from Civil Engineering to Mechanical Engineering. Consult your Program Department regarding a program/plan change instructions.

Current students interested in changing their program are required to apply for admission into the new program by using the Ryerson Application and must satisfy all admission requirements, including academic and if applicable, non-academic requirements.  More information is available on the University or College Transfer Students webpage.

How can I check the status of my application and required documents?

Applicants to undergraduate programs can view their application status and required documents via the Choose>Ryerson applicant portal.  Applicants receive instructions on how to access Choose>Ryerson via email, after applying to Ryerson.

Communications regarding your application are posted to Choose>Ryerson, so it is important that you check regularly for updates.


Top Questions from Current Students

Here are the top questions that students are asking now!

What are the impacts of the COVID-19 situation on my winter 2020 semester?

Effective Friday, March 13, the university is shifting all in-person classes to virtual and other alternative forms of delivery in response to COVID-19. All courses will have these alternate arrangements finalized by Monday, March 23. All exams will also be conducted by alternate methods. Please check D2L and watch for emails from your department or instructor for updates.

When and how do I enrol into Chang School of Continuing Education courses?

You can sign up for Chang School courses for the spring/summer term starting February 24, 2020. Check the Important Dates website for deadlines on adding and dropping Chang School courses.

You can enrol online or in person at the ServiceHub. Details can be found on the Chang School ‘How to Enrol in a Course’ website.

How can I pay my fees?

Payments for undergraduate and graduate tuition and residence fees should be made through your financial institution.  International students without a Canadian bank account can pay through Western Union Business Solutions.  See Fee Payments for instructions.

Payment for courses taken through the Chang School of Continuing Education are due at the time of enrolment. You can find details of payment methods, rates and policies on the Fees website.

How can I make changes to my OSAP?

If you need to make changes to your OSAP application after it has been submitted, you can log in to your OSAP application and make the change directly online. Note that some changes may prompt you to submit supporting documentation, such as a name change.

If you are unable to make the change directly on your application, you can upload a signed and dated letter via your OSAP application detailing the changes required to your file. The Student Financial Assistance office will reach out to you via your OSAP Portal Message Centre if they have any questions or require additional documentation to make the change.  

It can take approximately four to seven weeks from your date of submission to process documents. You can check the processing time for documents on the Student Financial Assistance web page.

Why am I being charged fees for the winter term that I had previously opted out of?

For the fall 2019 term, students were eligible to opt-out of certain fees under the government directive known as the Student Choice Initiative. As a result of a recent Ontario Divisional Court decision, fees that were previously identified as optional are being collected for the winter term. 

Visit Ryerson Today for more information.

How can I register for spring/summer classes?

Most spring//summer courses are offered through the G. Raymond Chang School of Continuing Education. See Information for Undergraduate Students for relevant enrolment and fee information for undergraduate students.

Students in undergraduate Engineering or Science programs may have the option of registering for spring/summer transition courses. These courses are intended for students who wish to take or retake required program courses. See our websites for the Engineering Transition Program and the Science Transition Courses for more details.

How do I apply for OSAP for spring/summer classes?

Undergraduate, graduate, and certificate program students may be eligible to receive OSAP funding for spring/summer courses. Check the Information by Student Group page of the Student Financial Assistance website to see if your program qualifies! 

Part-Time and Full-Time OSAP applications are accepted. The type of application required will depend on the number of classes you plan to take, and whether or not you’ve received OSAP funding for the previous school year. Visit Ryerson’s Student Financial Assistance website for more details on how to apply and application deadlines.

How do late fees work?

Late fees are charged on the third business day of each month, and are applied at a rate of 1.25% (16.08% effective annual rate) to overdue fees. Accounts for which fees are not cleared within specified timelines will have account holds placed on them by Ryerson University Collection Services.

Undergraduate tuition and fees for the winter 2020 term were due January 24, 2020. Late fees on outstanding balances are charged monthly starting in February. More information is available on the Fees web page.

Undergraduate students should be aware that Chang School course fees are due at the time of enrolment, and do not follow the undergraduate fee deadlines. To avoid late fees, Chang School course enrolment fees must be paid in full before late fees are applied at the beginning of the month following enrolment into the class.

More Questions?

Ask Ryerson is available 24 hours a day, 7 days a week, and 365 days a year. 

  e.g., "What programs do you offer?" or "How do i apply?"

The ServiceHub team can answer other questions you may have. Visit the ServiceHub Contact page for more information on how and when to contact us.

Privacy Notes