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Ryerson Official Transcripts

Ryerson University and Digitary

Effective June 30, 2020, Ryerson University’s official transcripts are issued through DigitaryNew window, a leading digital credential expert and platform for certifying, sharing and verifying academic credentials in a secure digital format. These digital transcripts can be shared securely with educational institutions, employers, government authorities and other third parties. You can access official transcripts faster and share them worldwide making for faster decision making for employers and educational institutions.

Downloaded and paper transcripts are not official as they are subject to tampering and their authenticity cannot be verified by the receiver.

A Ryerson official transcript is a complete record of a student's academic history at Ryerson University, including all undergraduate, graduate, law and continuing education courses taken, grades earned, academic progress, honours and graduation information. The official transcript also displays admission to and withdrawal from programs of study and other credits granted towards a program. Courses dropped by the deadline without academic penalty do not appear on the official transcript.

All official transcripts are complete and unabridged. Partial transcripts are not issued.

Can I still order a hard copy (paper) Official Transcript?

No - not while Ryerson’s ServiceHub is closed for in-person services due to COVID-19.

How does Digitary secure my Official Transcript (e-Transcript)?

When shared through the Digitary platform, the official transcript (e-Transcript) is authentic, tamper-evident and legally valid. Documents issued through Digitary contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When you share your documents with third parties through the Digitary portal, these digital signatures ensure their authenticity. Digitary stores your documents securely and your data remains under Ryerson University’s control and you control who you share your documents with.The underlying Digitary systems have been independently tested by security experts. More information can be found on Digitary's websiteNew window.

How do I order e-Transcripts?

You can order e-Transcripts in your Student Centre in RAMSS, choosing a specific number of Share Credits (see more information about Share Credits below). You will receive an email notification from Digitary when your e-Transcript is ready to be shared. You will then log into your secure account on the Digitary Learner Portal with your Ryerson username and password and authorize the release of your transcript to your chosen destination.

How do I share my e-Transcript with a third party recipient?

Once you receive a confirmation email that your e-Transcript is available, you simply log in to the Digitary Learner Portal. From the portal, you can share your e-Transcript with a recipient by clicking “Share” and entering the recipient’s email address. The recipient will receive an email notification from Digitary that includes your name, indicating that you have shared a document with them. The recipient will click on the link provided in this email notification to view your transcript. The recipient will also be able to download your transcript. Note that you can only share your e-Transcript with a number of recipients equal to the amount of Share Credits you purchase when ordering (see more information about Share Credits below).

You have full control over how your document is shared - you can designate recipients, specify how long they can access your document or require them to use a PIN that you set. You can also send the document to another post-secondary institution directly through the Digitary platform if the school is registered on the Digitary CORE network.

How to share your e-Transcript from the Digitary Portal

  1. From the Documents Page, which will be visible after login, click on the Share button next to the document you wish to share. You will enter the recipient email address and Digitary CORE will send an email to the person or organization. You can specify for how long they can access the document, or require them to have a PIN to access the document
    Documents page in Digitary showing list of documents and Share link in same chart row.
  2. This is where you will enter the recipient email address. Once you have entered the email address click the Continue buttonRecipient email entered into Share window on Digitary. Continue button at the bottom of the same window is highlighted.
  3. Review the number of share credits you have for this document, and click Share
    Confirmation of share window in Digitary indicating number of available shares. Share button at bottom of same window is highlighted.
  4. Confirm the recipient email address is entered correctly and click Send
    Share your document window confirming email addresses. Send button at bottom of same window is highlighted.
  5. After you click the Send button a confirmation pop-up will appear to confirm the email to the recipient has been sent. You can advise the recipient to expect to receive an email notification from Ryerson University <noreply@digitary.net>
    Note in Digitary indicating the email address entered has been notified of your document share.

For complete details about sharing your documents please see Digitary’s Learner FAQNew window.

What are Share Credits?

Instead of paying a fee per paper transcript, with the e-Transcript you will purchase a specific number of Share Credits for that document. Each Share Credit will allow you to share the secure e-Transcript with one recipient, such as an employer or an educational institution.

For example, if you are applying to graduate programs at two universities (University A and University B) and need to submit an e-Transcript with the application to each university, you can purchase two Share Credits when you submit your order through RAMSS.

When you are notified that your e-Transcript is ready for sharing, you can log in to the Digitary Learner Portal. You will then use the first Share Credit to send your e-Transcript to University A, and the second Share Credit to send your e-Transcript to University B.

In the Digitary Learner Portal, you will be able to see how many Share Credits you purchased for your e-Transcript, how many you have already used, and how many are remaining.

When you have used all of the Share Credits that you purchased for your e-Transcript, you will no longer be able to share it with any further recipients. If the remaining Share Credits reach zero and you need to share your e-Transcript with another recipient, you will need to submit a new order through RAMSS and purchase more Share Credits.

In order to ensure that the previous share credits purchased aren’t overridden, we suggest you only order new share credits once you have used all of your available share credits.

What is the cost of an e-Transcript?

The cost for each e-Transcript Share Credit is $18. To order transcripts via RAMSS, you must have a valid Visa, MasterCard or AMEX credit card (debit card is not accepted). Transcript fees are charged in Canadian dollars. Payment is non-refundable.

How long does it take from when I complete my order to when I can share my e-Transcript through the Digitary platform?

e-Transcript orders are processed and transmitted from Ryerson to Digitary daily. You will receive an email notification from Digitary once your e-Transcripts are available for you to share. If your transcript includes academic history prior to September 1984, please add 1 additional business day for processing.

What happens if I have a hold on my account?

If you have a hold on your account that restricts you from receiving a transcript, your transcript will not be  issued until the balance and/or other obligations have been cleared to the satisfaction of the university.

What if I need my transcript after my current term grades are official and/or my graduation information is on my transcript?

Defer dates allow you to postpone your transcript processing until after the date when grades are available on RAMSS after the end of term, or soon after you have graduated (so the transcript shows your graduation date/program). The defer date is important for students who are currently attending or who have recently graduated. 

If you require a transcript after the end of a term or immediately after you have graduated, select the appropriate option when you indicate “When Transcript is Required” on your transcript order in RAMSS. It is not possible to hold an official transcript order for grade changes or grades submitted after the grading deadline published in the Significant Dates calendar. 

Current students are required to review their unofficial transcript for accuracy and completeness before placing an official transcript order. Official transcripts will not be reissued in the event of a revision to the academic record  such as a course drop or grade revision. For these situations, students will be required to place a new official transcript order.

Use of Information and Privacy

See the Ryerson University Notice of Collection.

All personal information that is collected is used, stored, and destroyed in accordance with Ryerson University's Information Protection and Access Policy. To read the full policy, please visit the Ryerson University Privacy Policy page.

By ordering an e-Transcript, you agree to allow Ryerson to share your legal name, Student ID, email address and full academic record and official transcript with DigitaryNew window.

Frequently Asked Questions

Information for employers or organizations verifying electronic documents (e-Awards and e-Transcripts) from Ryerson University

Is an e-Transcript issued through Digitary an official Ryerson document?

Documents issued through Digitary contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When students/alumni share their documents with third parties through the Digitary portal, these digital signatures ensure their authenticity as a document issued by Ryerson University.

How do I ensure the authenticity of Ryerson’s documents issued through the Digitary platform?

e-Awards and e-Transcripts are official only when bearing the Blue Ribbon Symbol and a valid digital certification issued by GlobalSign CA for Adobe. 

A document is only considered official and is a trusted document if a recipient receives it in an email sent by Digitary. The URL should start with https://core.digitary.net.

A transcript routed to a recipient from an individual personal email is not official. 

When you view the document through the Digitary portal, you should see that:

  1. Document status says Available.
  2. The document has the Certified blue ribbon symbol.
  3. You can view the certificate information.
What do I see if a document is not valid?

If a document has been revoked, or the share has expired or been disabled by the student, you will see a document verification failure message when you access the link.

Where do I find more information about verifying documents issued through Digitary?

Please see the “Verifying Documents” tab of the Digitary Recipient FAQsNew window.

Logging in to the Digitary Learner Portal

How do I log in to the Digitary Learner Portal?

If you have the email notification you received from Digitary when the document was issued: Follow the link in the email notification and log in with your Ryerson username and password.

If you no longer have the email notification you received from Digitary: Navigate to the Digitary Core Education ProviderNew window sign in page and select Ryerson University from the Institution drop down menu, then log in with your Ryerson username and password.

What email address will Digitary use to send notification and instructions for accessing and sharing my document?
Ryerson University and Digitary

All Digitary notifications for current students (including e-Award notifications for students who graduated in June 2020) will be sent to your ‘Ryerson’ email address.

If you are a former student and/or you no longer have access to your Ryerson email account, the notification will be sent to the ‘Home’ email address on file with Ryerson. 

Before you submit any orders through RAMSS for an electronic document, it is very important that you check the email address(es) on your record. Please log in to RAMSS and verify that all email addresses on file are correct. 

Log in to my.ryerson.ca and click the RAMSS tab then select the Student Center tile.

In the Personal Information section of your Student Center, select ‘Email Addresses’ from the ‘other personal…’ dropdown.

Personal Information section of the RAMSS Student Centre with Email Addresses highlighted

If the Email Type of Ryerson University displays with your Ryerson email address, Digitary will send the notifications and instructions to your Ryerson email address. If there is no Ryerson University Email Type, they will go to your Home email address.

Email Addresses section of the Personal Information section of RAMSS, with Ryerson University highlighted

You can follow these instructions to update your Home email address or add a new Home email address.

I haven’t received an email notification from Digitary that my e-Transcript is available. What should I do?

The first step is to check the status of your transcript order in RAMSS. Once the Transcript Processing Status for your order is Completed, you can access your document directly from the Digitary platform, even if you don’t have the email notification.

Log in to my.ryerson.ca and click the RAMSS tab and then select the Academics tile. Select Request Official Transcript and click the Review Orders button at the bottom of the page.

The Request Official Transcript screen on RAMSS. The 'Request Official Transcript' link on the left-hand menu of the RAMSS screen is highlighted.

If the Transcript Processing Status for your order is Completed that means your e-Transcript has been transmitted to Digitary.

The Review Orders screen in RAMSS. Under the 'Transcript Processing Status' column, 'Completed' is highlighted.

Once you see the status is Completed, you can access your e-Transcript by navigating to the Digitary Core Education Provider sign in page, selecting Ryerson University from the drop down menu, then logging in with your Ryerson username and password.

I forgot to update the email addresses on my record in RAMSS before ordering my e-Transcript and the email notification from Digitary was sent to an out-of-date email address. How can I access my e-Transcript?

Even if you don’t have the email notification from Digitary, you can still access your documents by navigating to the Digitary Core Education Provider sign in page, selecting Ryerson University from the drop down menu, then logging in with your Ryerson username and password.

What should I do if I lost or deleted the email notification from Digitary?

Even if you don’t have the email notification from Digitary, you can still access your documents by navigating to the Digitary Core Education Provider sign in page, selecting Ryerson University from the drop down menu, then logging in with your Ryerson username and password.

When I try to log in to the Digitary Learner Portal to access my document, I am prompted to enter a verification code. Where do I find that code?

If you come across the Verification Code screen after entering your Ryerson username and password, where you are prompted to enter a verification code, this means you have two-factor authentication enabled on your Ryerson account.

Ryerson login page with Verification Code box and Log in button

To find the verification code, open the Google Authenticator app that you installed on your mobile device. Enter the code and click Log in to proceed to the Digitary Learner Portal to access your documents!

Two-factor authentication is required for Ryerson students when logging in to access specific applications including the Digitary Learner Portal. Two-factor provides a second level of security for your Ryerson account. More information including Frequently Asked Questions can be found on the Two-Factor Authentication page.

When I try to log in to the Digitary Learner Portal to access my document, I receive a message that I need to install a Google Authenticator app and use two-factor authentication. What does that mean?

Two-factor authentication is required for Ryerson students when logging in to access specific applications including the Digitary Learner Portal. Two-factor provides a second level of security for your Ryerson account.

If you see a screen like the following after entering your Ryerson username and password, prompting you to install the Google Authenticator app, you have not yet set up two-factor authentication for your Ryerson account.

Ryerson login screen indicating two-factor authentication is required with prompt to install Google Authenticator app on your mobile device.

  1. To set up two-factor authentication, follow the instructions to download and install the Google Authenticator app on your smartphone then click the Next button on the screen where you are logging into the Digitary Learner Portal.
  2. In Google Authenticator, choose the option to set up a new account.
  3. Use your phone’s camera to scan the QR code on your screen to complete the two-factor set up process and enter the verification code from the Google Authenticator app.

Example of quick response (QR) code on Ryerson login screen.

  1. Once the setup is complete, you can click Continue and you will be prompted for the Verification Code. Enter the code from the Google Authenticator app to log in and proceed to the Digitary Learner Portal to access your documents!

Ryerson login screen with success message for two-factor setup. Continue button allows you to proceed to your application.

For more information and detailed instructions see: Setting Up Two-Factor Authentication.

What does it mean when I see a ‘set password’ option on my profile in the Digitary portal? I thought I was signing on with my Ryerson username and password.

When you log in to Digitary to access and/or share your Official Ryerson electronic documents, you will use your Ryerson username and password.

Within Digitary, you also have the option to add information to your profile in the Digitary Learner Portal, for example if you also have been issued documents by different educational institutions that use the Digitary platform. Information on your profile in the Digitary Learner Portal and any password you set for your Digitary profile does not change your Ryerson username or password.

Accessing or activating your Ryerson account to order transcripts and to log in to the Digitary Learner Portal

What do I do if I have forgotten my Ryerson username or password?

If you have forgotten your username or password, you may try performing an account recoveryNew window. If you do not remember your username you may enter your Ryerson student number.

If you have forgotten your Ryerson student number, you can contact studentrecords@ryerson.ca for assistance.

I’m an alumni or former student and don’t have access to RAMSS, what do I need to do?

If you attended Ryerson after 1984, you can activate your online identity or recover your account by following the instructions on the Accounts page. You must have your Ryerson student ID number to activate your online identity or recover your account. If you do not know your Ryerson student ID number, or if you attended Ryerson before 1984, please contact Student Records at studentrecords@ryerson.ca for assistance.

Controlling access to your documents

Can I assign an expiry date when I share my e-Transcript with an employer or educational institution?

If you set an expiry date when you used a Share Credit to share your e-Transcript with a recipient, that recipient will lose access once the expiry date passes.

An expired share still counts towards the number of Share Credits you have used.

Can I disable a recipient’s access to my e-Transcript after I share it with them?

Yes, as a learner/student you have full control over access to your documents. In the Digitary Learner Portal you can view the individual share that you would like to change and disable the recipient’s access at any time.

A disabled share still counts towards the number of the Share Credits you have used.

Ordering Official Transcripts in RAMSS

How do I submit my e-Transcript order in RAMSS?

Step-by-step instructions for requesting Official Transcripts in RAMSS can be found on the RAMSS Support website.

I need to enclose a form or a Third Party document with my transcript. How can I submit the form?

If you require a form or Third Party attachment to accompany your official transcript order, Student Records will send it to the recipient on your behalf (separately from the e-Transcript). After you place your official transcript order through RAMSS, please send an email to Student Records at studentrecords@ryerson.ca with the form attached. Be sure that you have completed all parts of the form for which you are responsible, and add your signature if necessary. Indicate the recipient’s email address, and include any additional instructions you have. If you have questions about this process before you place an order, please contact Student Records at studentrecords@ryerson.ca.

What happens if I need to send my Official Transcript to an agency or organization that does not accept e-Transcripts?

When shared through the Digitary platform, the official transcript (e-Transcript) is authentic, tamper-evident and legally valid. Documents issued through Digitary contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. The majority of organizations recognize and accept official electronic documents from verified providers like Digitary. If your recipient is not allowing you this option, please contact studentrecords@ryerson.ca with the details of the situation and we can assist you in following up with the organization.