Alert: Effective Wednesday, March 18, 2020, Ryerson University will be shifting to an essential services model on our campus. To view information about this and other important school-wide updates, please visit the Ryerson COVID-19 page. If you are a current student and would like to reach us at the ServiceHub, please visit our ServiceHub Contact page.
How can I review my Personal Information?
You can review the personal information we have on file, including your first and last name, permanent home and/or mailing address, and phone number, via the Student Center in your RAMSS account.
What is my Primary Name?
Your Primary Name is used on all official University documents, including transcripts, graduation award documents, and class rosters, and must be your official legal name. To make any changes to your Primary Name, you must submit a Personal Data Change Form and supporting documentation to Student Records.
How can I update my Primary Name?
While the ServiceHub is closed for in-person services, Student Records will temporarily accept Personal Data Change requests via email to email@example.com. Requests must come from your Ryerson email address and you must attach:
- A scan or image of your Ryerson OneCard
- A scan or image of your supporting documentation
- A complete Personal Data Change Form
- Fill out a Personal Data Change Form.
- Ensure that you have originals or certified true copies of the required supporting documentation of your legal name (See the Reasons for Primary Name Change and Required Supporting Documents listed below) and that the updated name/information on your form exactly matches what appears on the documentation you provide.
- Submit the form and supporting documentation in person at POD150. Staff will make copies of your documentation and return the originals to you.
- Your updated personal information will be entered exactly as it appears on your form and supporting documentation. If you only provide an initial for your first or middle name, it will be followed by a period when updated in RAMSS (e.g. Ethan J. Chan).
- It is advisable to check your RAMSS account 5 days after submitting your request to review the updated information for accuracy.
Where do I submit my Personal Data Change Form?
While the ServiceHub is closed for in-person services, Student Records will temporarily accept Personal Data Change requests via email to firstname.lastname@example.org.
What are the reasons for a Primary Name Change and what supporting documents are required?
A request for a name change must be supported by originals or certified true copies of two of the following accepted forms of Government-Issued Identification, with at least one being a piece of Government-Issued Photo Identification.
Your personal information will be entered exactly as it appears on the documentation you provide. If you only provide an initial for your middle name, it will be followed by a period when updated in RAMSS (e.g. Ethan J. Chan).
To learn more about certified true copies, please refer to the FAQ tab.
Accepted Supporting Documentation
- Canadian Passport
- Driver's License
- Birth Certificate
- Canadian Citizenship card
- Permanent Resident card
- Marriage Certificate
- Change of Name Certificate
- International Passport
- Certificate of Indian Status
The specific combination of documentation required depends on the reason for the change:
Reason: Spelling correction or addition to your surname or given name
Option 1: Birth Certificate and Government-Issued Photo ID
Option 2: Passport and second piece of Government-Issued ID
Reason: Change to married surname
Required Documents: Marriage Certificate and Government-Issued Photo ID
Reason: Return to maiden name
Required Documents: Birth certificate and Government-Issued Photo ID
Reason: Official change to your legal name
Required Documents: Change of Name Certificate and Government-Issued Photo ID
Reason: Change of name and/or gender - transitioning/gender identity & expression
Required Documents: Ryerson's Statutory Declaration Form, signed by a Commissioner of Oaths.
Note: For complete details and forms, please contact Kate Liss, at email@example.com
What name will appear on my Graduation Award Document?
The name that will appear on your graduation award document is the Primary Name on your student record. In order for any name changes to be reflected on your graduation award document, you will be required to submit the Personal Data Change Form to Student Records with appropriate supporting documentation by the published deadline dates for your Graduation and Convocation. See Ryerson University Calendar for applicable significant dates.
What is my Preferred Name?
If you applied to Ryerson through OUAC (the Ontario Universities’ Application Centre), you were given the option to enter your Preferred Name. If you entered a Preferred Name on your application, this is the name you will see on the landing page of your Student Center. Your Preferred Name is not visible to your instructors, will not appear on any official University documents (including class rosters, transcripts, and graduation documents), and cannot be changed after it is received from OUAC.
How can I update my Address and/or Phone Number?
You can update your permanent home address, mailing address, and/or phone number at any time through your Student Center in RAMSS. Detailed instructions are available for updating your address or updating your phone number on the RAMSS Support website.
Please refer to the FAQ tab or contact us at firstname.lastname@example.org