1. Access the letter request
   Log in to my.ryerson.ca and select the RAMSS tab. From the Student Homepage, select Student Center or Academic Records.

   

   If Academic Records is chosen, select Request A Letter from the options available.

   

   If Student Center is chosen, select Request A Letter in the Academics section of the Student Center.

   

2. Review information and select letter type
   Review the important information on the Request a Letter page, and then select Continue.

   

   Review your personal information. If it requires updating, you can update personal information through RAMSS.

   Select Proof of Enrollment, and then Continue to Letter Request. If you’re a newly admitted student, you may only have an option to request a Verification of Enrollment Letter. See Letters and Verification Requests for information on letters for applicants and new students.

3. Select the letter criteria

   

   Select your Career (undergraduate or certificate) from the options available. Once selected, your program, full-time/part-time enrolment status and year will automatically populate.

   Select the Term that you would like to confirm. If you’re selecting the current or next (upcoming) term, an Additional Term Enrollment Options box will appear, and you’ll have the option to include the following term. Note, you will only be able to select terms for which you have course intentions or course enrolments.

   If you would like your letter to list your enrolled courses, select Enrolled Course List (by Term). Otherwise, do not check this box. Note, all Proof of Enrolment letters confirm course hours and full-time/part-time enrolment status by term.

   Once completed, select Next.

   

   Select Electronic as the Letter Request Delivery option. The Total Number of Copies is set at 1 (one), as once the requested letter is available on the MyCreds Learner Portal, it can be shared multiple times. Once complete, select Save and Review Requests.

4. Review request details

   

   View Request Details displays all of your letter requests. To complete your letter request, select Make Payment. Note, Proof of Enrolment letter requests with an Unpaid Payment Status are deleted each night.

5. Make payment
   Review the Letter Request Agreement and select I Agree to continue to Payment Details.

   

   After selecting Pay Now, a pop-up window will appear. If it does not, check the pop-up blockers on your web-browser.

   

   Enter your credit card information, and select Submit. If successful, you’ll immediately receive a Letter Request Payment Confirmation.

6. Confirm the status of your letter request
   To check your letter status, return to the Request A Letter (step 1) and select Review Requests.

   

   This will take you to View Request Details, where you can see all letter requests and confirm payment and processing statuses.

   

   When the letter is in Completed status, your letter has been transmitted to the MyCreds Learner Portal and you will receive an email notification to your Ryerson email address confirming your document is ready for sharing from Ryerson University <noreply@mycreds.ca> .

1. Receive email notification
   Within two to three business days of completing your letter request on RAMSS, you will receive an email notification from Ryerson University <noreply@mycreds.ca> notifying you that your Proof of Enrolment letter is ready.

   If you do not receive an email within two to three business days:

   • Confirm that your letter is ready by confirming the letter processing status on RAMSS is Completed
   • Check your Ryerson email spam folder for an email from Ryerson University <noreply@mycreds.ca>
   • Go directly to the MyCreds Learner Portaland log in using your my.ryerson login credentials

2. Access your letter in the MyCreds portal
   Log in to the MyCreds Learner Portal using your Ryerson login credentials.

   The Documents page will be visible after login. You can click on the Proof of Enrolment link to view your letter. Click on the Share button next to the document you wish to share.

   

3. Share your letter
   Select Generate a link to my documents and enter the recipient’s email address in the Recipient Email field.

If the purpose of the letter is to access your RESP funds, we recommend that you include your RESP policy or account number in the Reference field so that your letter can be matched to your account.

All other fields are optional:

• Reference: This field will be visible to the recipient and can be used by the recipient to match the letter to your account. You can include your policy number, account number or email address address in this field.
• Access PIN: Require the recipient to use a PIN to access the letter, or leave the PIN field blank.
• Expiry Date: Specify for how long the recipient can access the letter, or leave the field blank to not have it expire.

Once you have entered the email address, your document is almost ready to share. Confirm that the recipient email address is entered correctly and click the Share button.

Once you click the Share button, the email will be sent to the recipient. You can advise the recipient to expect to receive an email notification from MyCreds.ca | MesCertif.ca <noreply@mycreds.ca>.

Note, as a student you have full control over access to your documents through the MyCreds Learner Portal. At any time, you can view your shares of the letter and disable the recipient’s access.

For more details about how to view and share your documents from the MyCreds Learner Portal, please see the MyCreds Learner FAQ. 

If your recipients have any questions about your letter or the process of retrieving it, refer them to the Information for recipients of Proof of Enrolment letters from Ryerson section below or the MyCreds Verifier FAQs. If they have additional questions, please contact the ServiceHub for assistance.

No - official letters are only shared through MyCreds. If the third party receiving the letter does not accept your letter, please contact ServiceHub.

If you have a hold on your account that restricts you from receiving a letter, you will be restricted from completing your letter request on RAMSS until the balance and/or other obligations have been cleared to the satisfaction of the university.

As letter requests are non-refundable, it’s important that you confirm that your request is correct before submitting it through RAMSS. That is, confirm that you have requested the correct terms and made the appropriate selection regarding including a list of course details.  Changes cannot be made to letter requests after they have been submitted.

If you require information confirmed that is not included on the Proof of Enrolment letter, contact the ServiceHub prior to requesting your letter.

If you have the email notification you received from MyCreds when the document was issued: Follow the link in the email notification and log in with your Ryerson username and password.

If you no longer have the email notification you received from MyCreds: Navigate to the MyCreds Education Provider sign-in page and select Ryerson University from the Institution drop down menu, then log in with your Ryerson username and password.

For detailed instructions on accessing MyCreds, see How to share your letter through MyCreds above.

The Proof of Enrolment letter will remain available on the MyCreds portal and can be shared multiple times. Over time you may be required to confirm enrolments for additional terms, and additional letters to confirm these enrolments can be requested through RAMSS.

Your first and last name, and Ryerson student number will be on your Proof of Enrolment letter.  

If the letter recipient uses a unique identifier for your account, such as a policy or account number, you can add this to the Reference field when sharing your letter through MyCreds. This will allow the recipient to more easily match your letter to you.

When shared through the MyCreds platform, the official Proof of Enrolment Letter is authentic, tamper-evident and legally valid. All documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When you share your documents with third parties through the MyCreds portal, these digital signatures ensure their authenticity. MyCreds stores your documents securely and your data remains under Ryerson University’s control and you control who you share your documents with. The underlying MyCreds systems have been independently tested by security experts. More information can be found on the MyCreds website.

See the Ryerson University Notice of Collection.

All personal information that is collected is used, stored, and destroyed in accordance with Ryerson University's Information Protection and Access Policy. To read the full policy, please visit the Ryerson University Privacy Policy page.

By ordering a Proof of Enrolment letter, you agree to allow Ryerson to share your legal name, Student ID, email address and full academic record and official transcript with MyCreds.

Documents issued through MyCreds contain digital signatures that meet the legal requirements of certified digital documents in countries around the world. When students share their documents with third parties through the MyCreds portal, these digital signatures ensure their authenticity as a document issued by Ryerson University.

Proof of Enrolment letters are official only when bearing the Blue Ribbon Symbol and a valid digital certification issued by GlobalSign CA for Adobe.

A document is only considered official and is a trusted document if a recipient receives it in an email sent by MyCreds. The URL should start with https://learner.mycreds.ca.

Effective January 2021, letters routed to a recipient from individuals personal emails are not official. When you view the document through the MyCreds portal, you should see that:

1. Document status says Available.
2. The document has the Certified blue ribbon symbol.
3. You can view the certificate information.

If a document has been revoked, or the share has expired or been disabled by the student, you will see a document verification failure message when you access the link.

The student’s first and last name and Ryerson student number are on the Proof of Enrolment letter.  

If your organization uses a unique identifier such as a policy or an account number to identify clients, the student has the option of including this as a Reference on their share request. If a reference is included as part of the request, it will be included in the email that you receive from MyCreds.

Please see the “Verifying Documents” tab of the MyCreds Verifier FAQs.