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FAQ

Ryerson believes in student success and creating exceptional experiences. To guide you along your academic journey, we have established a network of services and supports to help you make the most of your university experience. We understand, however, that it can be daunting to navigate the resources available or even know where to start. The university has categorized your most common inquiries below to help point you in the right direction. From academics and tuition to accessibility and complaints of conduct — you can use this page as a gateway to connect with the services you need.

Academics

“I need academic advice, but I’m not sure who to contact.”

Tell your instructor as soon as conditions arise that are likely to affect your academic performance. If you plan to file an appeal, be sure to carefully follow the appeal procedures. Help is available.

The Academic Integrity Office is a neutral party and information resource that seeks to promote a culture of integrity and educational excellence by informing, inspiring and educating the members of the Ryerson Community.

  1. Student Life & Learning Support

    At Student Life and Learning Support, we build diverse communities and support you as a learner. We provide opportunities for you to discover your talents, explore, skill-build, express your identities, create meaningful friendships and connections, and build your learning success toolkit. 

    Access support services such as:

    • Tutoring;
    • Study skills and transition support; and,
    • Writing and language support.
  2. Academic Accommodation Support

    Academic Accommodation Support (AAS) supports students with disabilities at Ryerson. We work with students to create and implement individualized academic accommodation plans so students can more fully participate in their studies. We work with any student enrolled at Ryerson who requires academic accommodation, regardless of program or course load.

  3. Online Learning Toolkit

    Resources to help you succeed and make the most of online learning.

  4. Ryerson University Library

    The Ryerson University Library is integral to learning, teaching, and scholarly, research and creative activities.  We collect, organize, preserve, disseminate, and provide access to essential information resources.  Our services focus on our users to enable knowledge creation.  Through engagement with students, faculty, and the community we collaborate in fostering successful critical thinkers and lifelong learners.

  5. Test Centre

    The Test Centre provides quality test administration in a professional, secure, and positive testing environment that allows students to demonstrate their learning. The Ryerson Test Centre includes both the Accommodated Test Centre and the Make Up Test Centre. We support students with disabilities with booking and administering their accommodated tests, as well as supporting the larger Ryerson community with non-accommodated make-up tests. 

Do you have questions or concerns related to your academic program of study? 

Looking for a general, non-program specific resource?

"I have questions about tuition, fees, and/or enrolment."

  1. Tuition & Fees

    Ryerson assesses fees each term based on your enrolled courses, academic program, year level, and immigration/residency status. Fees are comprised of tuition and ancillary fees, and represent your contribution toward the direct and indirect costs of services, supports and resources that support the completion of your studies.

  2. How to pay your fees

    Payments towards your undergraduate and graduate tuition and residence fees balance must be made through your financial institution. 

  3. Student Financial Assistance

    Information on government financial aid programs such as OSAP, out-of-province student loans, and U.S. student loans.

  4. Awards & Scholarships

    Ryerson is pleased to recognize the academic achievements of students with awards and scholarships.

  5. COVID-19 and Financial Assistance, Awards and Student Fees

  1. ServiceHub

    The ServiceHub is your front-line service centre for the Office of the Registrar, including support for undergraduate admissions, fees, financial assistance, RAMSS support, exams, class schedules, Chang School course enrolment, applying to graduate and more.

    Need support for undergraduate admissions, fees, financial assistance, RAMSS support, exams, class schedules, Chang School course enrolment, applying to graduate and more? Contact the ServiceHub

Accessibility and Accommodations

"I have a question or concern about accessibility/accommodations."

Accessibility

Ryerson University is committed to providing accessible learning and employment spaces for students, employees and members of our community. 

  1. Accessibility Guides & Resources

    Accessibility simply means providing all people the opportunity to participate fully, regardless of ability. The following guides and resources in this sections are available to all students, staff and faculty with the intent of equipping the community to help make Ryerson a barrier-free environment.

  2. Accessibility in the Classroom

    Discover accessibility resources through Academic Accomodation Support and Library Accessibility Services.

  3. Academic Accomodation Support (AAS)

    Accessibility services are available through AAS. 

  4. Accessibility Services at the Ryerson Library

    Ryerson University Library is committed to providing equal access to services and collections to all students, faculty and staff of the University. Where use of our library facilities and/or services are difficult or impossible, we will accommodate users to examine sources, retrieve materials, and access services.

Have questions about accessibility at Ryerson? Contact Heather Willis, accessibility coordinator, hwillis@ryerson.ca and learn more about the accessibility unit in the the Office of the Vice-President, Equity and Community Inclusion (OVPECI).

  1. Ryerson Senate Policy 159: Academic Accommodation of Students with Disabilities

    Guidelines for the academic accommodation of students with disabilities.

  2. Ryerson Senate Policy 150: Accommodation of Student Religious, Aboriginal and Spiritual Observance

    Guidelines for accommodating and respecting the religious, cultural and spiritual beliefs and practices of all members of the university community.

    Have questions about Ryerson’s commitment to religious and cultural observances? Visit Human Rights Services’ frequently asked questions webpage.

  3. Ryerson Senate Policy 167: Academic Consideration

    Requesting academic consideration with documentation when experiencing extenuating circumstances that have a significant impact on the ability to fulfill an academic requirement

Have questions about academic accommodations?

Refer to the Academic Accommodation Support frequently asked questions webpage or contact aasadmin@ryerson.ca.

Complaints of Conduct

“I have a question or concern about someone’s conduct.”

  1. Human Rights Services

    Human Rights Services works with members of the Ryerson community to promote a learning, work and living environment free of discrimination and harassment. Our services are available to all members of the Ryerson community including students, staff, faculty and visitors. Human Rights Services is a unit in the Office of the Vice-President, Equity and Community Inclusion (OVPECI).

    Human Rights Services frequently asked questions 

    Still have questions about Human Rights Services at Ryerson? Contact humanrights@ryerson.ca

  2. Complaints and Resolutions: What to Expect

    Human Rights Services works to make the complaint process accessible and transparent to Ryerson community members. We offer free and confidential complaint resolution services for human rights and sexual violence issues.

  3. Ryerson Discrimination and Harassment Prevention Policy

    At Ryerson University, the Discrimination and Harassment Prevention Policy and Procedures fall within the portfolio of the Vice President of Administration and Finance. Human Rights Services is comprised of the Discrimination and Harassment Prevention Officer, the Educational Equity Advisor, the Complaints Resolution Advisor and the Administrative Assistant.

  4. Resources & Support Services - Internal & External

    An overview of internal and external resources and support services. 

  1. Ryerson Student Care

    Ryerson Student Care works with the Ryerson community to identify students in distress, address disruptive student behaviour and help students who are dealing with challenging personal, academic and/or financial issues.

  2. Ryerson Student Code of Conduct

    Ryerson’s Student Code of Non-Academic Conduct (the ‘Code’) outlines actions which the university considers to be non-academic misconduct offences. The Code applies to all Ryerson students. Read the full version of the PDF fileStudent Code of Non-Academic Conduct.

Still not finding the answers you're looking for? Contact ServiceHub — your front-line centre in the Office of the Registrar.