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Ryerson University will be offering a limited number of in-person classes and services for fall 2021. To view information about important school-wide services, please visit the Ryerson COVID-19 page. If you are a current student and would like to reach us at the ServiceHub, please visit our ServiceHub Contact page.

Contact ServiceHub

You can connect with us through any of the resources included on this page.

  • If you don’t find the answers you need on AskRyerson, you can fill out our help form within the platform and receive your answer via email
  • ServiceHub Ambassadors will respond to emails Monday to Friday, 9 a.m. to 4:30 p.m. (EDT)

Schedule:

 Search popular questions 24 hours a day, 7 days a week

 Live Chat

  • Chat live with a ServiceHub Ambassador
  • Live chat is currently available for general questions only  
  • If your questions require us to look at your accounts, connect with us via telephone or email
  • After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
  • The option to download a transcript of your chat is currently unavailable

Schedule:

 Monday to Thursday
 10 a.m. to 4:30 p.m. (EDT)

 Friday
 10 a.m. to 4 p.m. (EDT)

 Phone

  • 416-979-5036

Please note: OSAP Advisors are available on Mondays, Tuesdays and Thursdays.

Schedule:

 Monday to Thursday
 10 a.m. to 5 p.m. (EDT)

 Friday
 10 a.m. to 4:30 p.m. (EDT)

 Undergraduate Admission Advising

  •  Admission advising appointments are unavailable during fall term startup. Regular admissions advising and support is still available by phone at the ServiceHub, Monday to Friday. Appointments will resume on Monday, October 18, 2021.

You can also book a meeting with a Recruitment Officer to discuss program choices and what it's like to study at Ryerson.

 Social Media

Current Students:

  • Twitter, Facebook and Instagram: @RUServiceHub

Applicants and Prospective Students:

Social media is available for general questions only.

Schedule:

 Monday to Thursday
 9 a.m. to 4:30 p.m. (EDT)

 Friday
 9 a.m. to 4 p.m. (EDT)

 Email

Due to COVID-19 safety measures, the processing of mail may be delayed. Please allow two to three weeks from the time documents were mailed to be received.

 In-Person Support

Schedule:

 Monday to Thursday
 10 a.m.  to 5 p.m. (EDT)

 Friday
 10 a.m. to 4:30 p.m. (EDT)

 Other Contacts and Resources

If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.

Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.

Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.

If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.

The International Enrolment Team supports international students through every step of their journey to Ryerson.

Please Note:
 

 Proudly part of the Office of the Registrar

Every member of the Ryerson community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.