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Visit the Ryerson COVID-19 page for updates on the impacts of COVID-19 on Ryerson's campus and services.

Contact ServiceHub

Please note: Ryerson University and the ServiceHub will be closed on Thursday, July 1st and Friday, July 2nd. We will re-open on Monday, July 5th. Thank you!

While in-person services are currently unavailable until further notice, support for applicants and current students remains our top priority. You can connect with us through any of the resources included on this page.

  • If you don’t find the answers you need on AskRyerson, you can fill out our help form within the platform and receive your answer via email
  • ServiceHub Ambassadors will respond to emails Monday to Friday, 9 a.m. to 4:30 p.m. (EDT)

Schedule:

 Search popular questions 24 hours a day, 7 days a week

 Live Chat

  • Chat live with a ServiceHub Ambassador
  • Live chat is currently available for general questions only  
  • If your questions require us to look at your accounts, connect with us via telephone or email
  • After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
  • The option to download a transcript of your chat is currently unavailable

Schedule:

 Monday to Thursday
 10 a.m. to 4:30 p.m. (EDT)

 Friday
 10 a.m. to 4 p.m. (EDT)

 Phone

  • 416-979-5036

Please note: OSAP Advisors are available on Mondays, Tuesdays and Thursdays.

Schedule:

 Monday to Thursday
 10 a.m. to 5 p.m. (EDT)

 Friday
 10 a.m. to 4:30 p.m. (EDT)

 Undergraduate Admission Advising

  • Book an online appointment with an undergraduate admissions advisor to discuss admission requirements
  • If you cannot make it to an online appointment, please note that regular admissions advising and support are also available by phone at the ServiceHub, Monday to Friday

You can also book a meeting with a Recruitment Officer to discuss program choices and what it's like to study at Ryerson.

Schedule for Online Appointments:

 Monday
 2 to 4 p.m. (EDT)

 Tuesday to Friday
 10 a.m. to 12 p.m. (EDT)
 2 to 4 p.m. (EDT)

 Social Media

Current Students:

  • Twitter, Facebook and Instagram: @RUServiceHub

Applicants and Prospective Students:

Social media is available for general questions only.

Schedule:

 Monday to Friday
 9 a.m. to 4:30 p.m. (EDT)

 Email

Due to COVID-19 safety measures, the processing of mail may be delayed. Please allow two to three weeks from the time documents were mailed to be received.

 Other Contacts and Resources

If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.

Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.

Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.

The International Enrolment Team supports international students through every step of their journey to Ryerson.

If you are a prospective undergraduate student or applicant, visit Ryerson at Home for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.

Please Note:
 

 Proudly part of the Office of the Registrar

Every member of the Ryerson community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.