Ryerson University will be offering a limited number of in-person classes and services for fall 2021. To view information about important school-wide services, please visit the Ryerson COVID-19 page. If you are a current student and would like to reach us at the ServiceHub, please visit our ServiceHub Contact page.
Contact ServiceHub
You can connect with us through any of the resources included on this page.
Tell us how we did by completing the google formServiceHub Feedback Survey, external link, opens in new window.
- If you don’t find the answers you need on AskRyerson, you can fill out our help form within the platform and receive your answer via email
- ServiceHub Ambassadors will respond to emails Monday to Friday, 9 a.m. to 4:30 p.m. (EDT)
Schedule:
Search popular questions 24 hours a day, 7 days a week
Live Chat
- Chat live with a ServiceHub Ambassador
- Live chat is currently available for general questions only
- If your questions require us to look at your accounts, connect with us via telephone or email
- After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
- The option to download a transcript of your chat is currently unavailable
Schedule:
Monday to Thursday
10 a.m. to 4:30 p.m. (EDT)
Friday
10 a.m. to 4 p.m. (EDT)
- 416-979-5036
Please note: OSAP Advisors are available on Mondays, Tuesdays and Thursdays.
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. (EDT)
Friday
10 a.m. to 4:30 p.m. (EDT)
Undergraduate Admission Advising
- Admission advising appointments are unavailable during fall term startup. Regular admissions advising and support is still available by phone at the ServiceHub, Monday to Friday. Appointments will resume on Monday, October 18, 2021.
You can also book a meeting with a Recruitment Officer to discuss program choices and what it's like to study at Ryerson.
Social Media
Current Students:
- Twitter, Facebook and Instagram: @RUServiceHub
Applicants and Prospective Students:
- Twitter, Facebook, Instagram, YouTube, TikTok: @WhyRyerson
- Future Student Blog
Schedule:
Monday to Thursday
9 a.m. to 4:30 p.m. (EDT)
Friday
9 a.m. to 4 p.m. (EDT)
Email
- Submit your questions to AskRyerson, external link, opens in new window
- If you don’t find the answers you need on AskRyerson, you can fill out our help form and receive your answer via email
Mailing Address
Ryerson University
ServiceHub
350 Victoria Street, external link
Toronto, Ontario, external link
M5B 2K3, external link
Due to COVID-19 safety measures, the processing of mail may be delayed. Please allow two to three weeks from the time documents were mailed to be received.
In-Person Support
- We are currently offering limited in-person services
- All other services will continue to be available via self-service (such as through RAMSS, opens in new window or online form submissions)
- See what you need to access campus to prepare for your visit
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. (EDT)
Friday
10 a.m. to 4:30 p.m. (EDT)
Other Contacts and Resources
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.
Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.
The International Enrolment Team supports international students through every step of their journey to Ryerson.
Please Note:
- Ryerson is closed for an annual Mid-Year Break in December and all Statutory Holidays
- ServiceHub Privacy Statement
- Ryerson University Notice of Collection
Proudly part of the Office of the Registrar
Every member of the Ryerson community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.