Visit the Ryerson COVID-19 page for updates on the impacts of COVID-19 on Ryerson's campus and services.
Contact ServiceHub
While in-person services are currently unavailable until further notice, support for applicants and current students remains our top priority. You can connect with us through any of the resources included on this page.
Tell us how we did by completing the google formServiceHub Feedback Survey, external link, opens in new window.
- If you don’t find the answers you need on AskRyerson, you can fill out our help form within the platform and receive your answer via email
- ServiceHub Ambassadors will respond to emails Monday to Friday, 9 a.m. to 4:30 p.m. (EST)
Schedule:
Search popular questions 24 hours a day, 7 days a week
Live Chat
- Chat live with a ServiceHub Ambassador
- Live chat is currently available for general questions only
- If your questions require us to look at your accounts, connect with us via telephone or email
- After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
- The option to download a transcript of your chat is currently unavailable
Schedule:
Monday to Thursday
10 a.m. to 4:30 p.m. (EST)
Friday
10 a.m. to 4 p.m. (EST)
- 416-979-5036
Please note: OSAP Advisors are available on Mondays, Tuesdays and Thursdays.
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. (EST)
Friday
10 a.m. to 4:30 p.m. (EST)
Undergraduate Admission Advising
- Book an online appointment with an undergraduate admissions advisor to discuss admission requirements
- If you cannot make it to an online appointment, please note that regular admissions advising and support are also available by phone at the ServiceHub, Monday to Friday
You can also book a meeting with a Recruitment Officer to discuss program choices and what it's like to study at Ryerson.
Schedule for Online Appointments:
Monday
2 to 4 p.m. (EST)
Tuesday to Friday
10 a.m. to 12 p.m. (EST)
2 to 4 p.m. (EST)
Social Media
Current Students:
- Twitter, Facebook and Instagram: @RUServiceHub
Applicants and Prospective Students:
- Twitter, Facebook, Instagram, YouTube: @WhyRyerson
- Student Blog: https://why.ryerson.ca/, opens in new window
Schedule:
Monday to Friday
9 a.m. to 4:30 p.m. (EST)
Email
- Submit your questions to AskRyerson, external link, opens in new window
- If you don’t find the answers you need on AskRyerson, you can fill out our help form and receive your answer via email
Mailing Address
Ryerson University
ServiceHub
350 Victoria Street, external link
Toronto, Ontario, external link
M5B 2K3, external link
Due to COVID-19 safety measures, the processing of mail may be delayed. Please allow two to three weeks from the time documents were mailed to be received.
Other Contacts and Resources
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.
Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
The International Enrolment Team supports international students through every step of their journey to Ryerson.
If you are a prospective undergraduate student or applicant, visit Ryerson at Home for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.
Please Note:
- Ryerson is closed for an annual Mid-Year Break in December and all Statutory Holidays
- ServiceHub Privacy Statement
- Ryerson University Notice of Collection
Proudly part of the Office of the Registrar
Every member of the Ryerson community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.