How we help
Outreach and consultation
Work with the Ryerson community to proactively identify students in distress or address disruptive student behaviour.
Early intervention and crisis prevention
Work directly with students in distress to prevent a situation from escalating. We do not provide counselling or therapy but make quick referrals to campus and community resources.
Complex student case management
Manage student cases that often involve an intersection of personal, academic, medical and/or financial issues.
Administer complaint resolution processes related to non-academic student misconduct. Complaints are filed under Ryerson’s Student Code of Non-Academic Conduct.
Help students develop self-advocacy skills. We coach them to communicate more effectively, identify issues and direct them to appropriate resources.
Navigating the system
Provide one-stop support to help students resolve complex problems with multiple university academic and administrative departments.