Alert: Effective Wednesday, March 18, 2020, Ryerson University will be shifting to an essential services model on our campus. To view information about this and other important school-wide updates, please visit the Ryerson COVID-19 page.
OSAP Frequently Asked Questions
The most commonly asked questions we get about OSAP are listed below. If your question isn’t found below, we have many more OSAP-related questions available on AskRyerson, opens in new window.
You can apply for the Ontario Student Assistance Program (OSAP) online, external link, opens in new window!
If this is your first time registering for OSAP, you will receive an OSAP Access Number (OAN). Keep this number in a safe place—you will need it to access your account.
For more information about how to apply for OSAP, check out the How to Apply for OSAP Video, external link, opens in new window and the How to Apply for OSAP guide, external link, opens in new window.
- Too early to confirm – confirmation of enrolment can be completed within 15 days prior to the study period start date.
- Your enrolment on RAMSS does not match the course load percentage you indicated on your OSAP application.
- Your OSAP application may be incomplete (e.g. missing required documents; documents still under review by our office). Check your OSAP Required Documents page and OSAP Message Centre for status updates.
- Too late to confirm – confirmation of enrolment cannot be completed with less than five days remaining in the study period.
Ryerson Student Financial Assistance will begin confirming enrolment for Ryerson undergraduate students who are registered in a full-time course load by the first week of classes each semester.
You will be able to tell that your enrolment has been confirmed by checking the status of your OSAP account. Once your enrolment is confirmed, it takes about 5 to 10 business days for your OSAP funding to be deposited into your RAMSS and/or bank account.
If 10 business days has passed since your enrolment was confirmed, and your funding has not been deposited, please contact the National Student Loans Service Centre at 1-888-815-4514.
Potentially! At Ryerson, full-time undergraduate students registered in five to seven undergraduate billing units (continuing education courses excluded) are assessed at a flat rate. This means that whether you take five, six or seven courses, you are charged the same.
If you are taking eight or more undergraduate billing units, please notify our office—we will adjust your tuition fees on your OSAP application.
All OSAP funding will automatically be redirected to your RAMSS account to pay tuition and supplementary fees. Any funding left over, if any, will be deposited to your authorized bank account that you chose in your Master Student Financial Assistance Agreement (MSFAA).
Check your RAMSS account to make sure your OSAP funds arrive. OSAP didn’t cover all your fees? Remember to pay the outstanding balance.
You cannot choose where your OSAP funding is disbursed to; OSAP policy states that the institution must be paid first, and any left over is then deposited into the student’s bank account.
Want to change your bank account information? Update your banking information online through your National Student Loans Service Centre account, external link, opens in new window.
To check the status of your OSAP application:
- Log on to your OSAP account, external link, opens in new window and click “Check Status”
- You’ll find out:
- If your application has been processed
- If you have any outstanding documents you need to provide
- If you or your school have to provide information
- How much money you’ll get
- When your money will be disbursed
Your OSAP message centre also provides information and status updates related to your application. Please check your message centre regularly; you are responsible for monitoring your application and all communications.
Please note this is not related to your Ryerson Grade Point Average (GPA) or academic standing. OSAP Academic Progress Warnings and Restrictions are different from being placed on academic probation with your program.
Common reasons why students may be placed on OSAP Academic Progress/Probation include, but are not limited to:
- Not successfully completing a 60% course load each term (40% course load for students with a permanent disability)
- Dropping courses
- Withdrawing from full-time studies
- Switching programs of study
- Switching educational institutions
- Extending your studies
Are you on OSAP Academic Progress? When you apply for OSAP, you can access the academic progress form as part of your Required Documents page. All you have to do is read the communication in full, sign it, and date it!
At Ryerson, undergraduate tuition fees are paid on a per semester basis. Fall term fees are due by early September, and winter term fees are due by early January. Visit our Significant Dates page of the Undergraduate Calendar to see when tuition payments are due.
For detailed instructions about paying your tuition through online banking, check out the Fees Payments page.
If you received full-time OSAP funding in the past, there are two ways you can maintain interest-free status and avoid repayment on your loans:
- Apply for Continuation of Interest-Free Status. If you are still in full-time studies (or on an approved co-op work term), and are not receiving OSAP, you can complete the Continuation of Interest-Free Status by logging on to your OSAP account, external link, opens in new window.
- Receive full-time OSAP funding. When we confirm your enrolment to receive OSAP, the National Student Loans Service Centre will be notified that you are still in full-time studies.
You can create a PDF version of your supporting documents directly from your phone. Here are some free phone applications that you can use to scan documents as PDF:
- CamScanner (for iOS or Android Users)
- ScanBot (for iOS or Android users)
- Evernote Scannable (for iOS users)
- Adobe Scan (for iOS users)
- Notes (for iOS users)
Once you create a PDF on your phone, you can email the documents to yourself to upload onto your OSAP portal—it is easier to upload the actual documents directly from a computer.
How to scan documents from a computer
You can also scan your documents as a PDF onto your computer, then upload them to your OSAP portal. Please ensure that your documents are formatted as follows:
- PDF format
- Scanned as black and white
- 2 megabytes (MB) or less in file size. PDF files that are larger than 2 MB (or 2,000 kilobytes/KB) must be compressed. Otherwise, the file will be too large to upload on the OSAP portal
- When scanning, scan at 72 to 120 dots per inch (DPI)
- Select a text style canning option rather than a photo or picture option
More information about scanning and uploading your supporting documents can be found on your Supporting Document page of your OSAP application.
If your OSAP supporting documentation has been processed, you will see an update on your OSAP account, external link, opens in new window online.
Keep in mind that processing times are longer leading up to the start of term, and may take 3-7 weeks.
Full-time OSAP applicants
*Note: there is no need to notify the Student Financial Assistance (SFA) office if you drop a course(s). The SFA office automatically makes relevant adjustments to your OSAP application for you throughout each semester. Please note there are possible implications to your OSAP when dropping courses, such as funding overpayments, possible reduction in future funding installments in the same academic year, and/or being placed on OSAP academic progress, external link, opens in new window.
If you drop one or more courses but remain in a full-time course load, you will remain eligible for OSAP but may see a decrease in your funding assessment.
If you drop to a part-time course load or withdraw from all your courses, you will lose OSAP eligibility for the rest of the semester and you will likely see a decrease in your funding assessment.
Note: once six months lapse since you were last in a full-time course load and received OSAP, you will enter repayment. If you drop to a part-time course load but take a full-time course load again within six months and apply for either OSAP or continuation of interest-free status, repayment will not occur.
Dropping courses always poses a risk of having OSAP overpayments, grant to loan conversion, and being placed on OSAP academic probation, external link, opens in new window.
Part-time OSAP applicants
*Note: there is no need to notify the Student Financial Assistance (SFA) office if you drop a course(s). The SFA office automatically makes relevant adjustments to your OSAP application for you throughout each semester.
If you drop one or more courses during a term that you received part-time OSAP, you will be required to self-fund for the next semester during which you apply for part-time OSAP and pass all the courses you take that semester.
Example: During the fall 2020 term, you receive part-time OSAP and then drop one course. You apply and receive full-time OSAP during the winter 2021 term. You then re-apply for part-time OSAP during the fall 2021 term - you will need to self-fund during the fall 2021 term.