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Concerned About Your Student?

Sometimes students enter university with an existing mental health history.  At other times they may have difficulty transitioning to the demands of university life or experience other challenges or setbacks along the way. In any of these cases, students may seek the assistance of the Centre for Student Development and Counselling.

If you are concerned about your student’s adjustment and/or well-being you may wish to refer them to the Centre for Student Development and Counselling.  Please note that your student must make his or her own appointment. You may, understandably, be worried and thus want to be involved.  However, except where required by law information related to your student’s physical and/or mental health is held in the strictest confidence unless they provide express written consent permitting the release of information.

A complete statement on our confidentiality policy is available below:

We respect the concerns that you may have about the privacy of the material that you share with your counsellor. This information will be held in strictest confidence and no one outside the Centre for Student Development and Counselling, will have access to information about you without your signed consent. In some situations, however, we may need to be in contact with your health care providers or, in some cases, with professional staff of the Ryerson Access Centre in order to establish a Circle of Care and provide you with coordinated services. In these circumstances, and in accordance with Ontario’s Personal Health Information Protection Act, we would share with your care giver(s) only such information as is necessary for your assessment or treatment - unless you expressly request that we not share specific information with a particular care giver.


There are six exceptions to this agreement for which we might need to breach confidentiality:

  1. If you intend to harm yourself
  2. If you intend to harm another person
  3. If you or your counsellor has a strong reason to think that a Ryerson Community member may be at risk of harm based on information that you provided in your session
  4. If there is a reasonable suspicion that a child (any individual up to their 16th birthday) is at risk of emotional and/or physical neglect or emotional, physical and/or sexual abuse. We are required by law to report this to the Children’s Aid Society immediately.
  5. If you are involved in a court case and the judge thinks that counselling is relevant to the case, your file might be subpoenaed.
  6. If you have a complaint about a regulated health professional (e.g., doctor, nurse, psychologist, chiropractor,  massage therapist...) with respect to their inappropriate sexual behaviour towards you, and you provide us with that individual’s name, we are required to report this complaint to their regulatory body.


In cases requiring crisis intervention, counsellors may adopt a team approach to help ensure the provision of the highest quality care.