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COVID-19 Updates and Resources from Student Wellbeing Services

Updated: October 21, 2020

 If you are experiencing an emergency, call 911 or visit your local hospital emergency room.

Resources for Students

Academic Accommodation Support (AAS) is currently providing services remotely. 

If you are a student with a diagnosed disability looking to register with AAS and develop an accommodation plan, please complete our three step registration process.

If you are already registered and have questions about your current accommodations visit our Managing Accommodations webpage. You can also contact your Student Accommodation Facilitator.

Students must communicate their accommodations to their instructors by sharing their accommodation plan using the AAS Student Portal. For more instructions, see How to Share Your Accommodation Plan, external link.

All accommodated quizzes, tests, and exams, students must still be booked through our Test Centre using the AAS Student Portal. This “booking” will send an automatic email reminding your instructors of your test accommodations so they can set them up in the online platform. For more information, visit the accommodated Test Centre.

 

Trying out your assistive technology before the test begins is really important. To make sure everything will run smoothly:

  1. Take a D2L Practice Test and see how the platform works with your assistive technology. There are a few steps to getting it set up, so follow the instructions closely. 
  2. Let your instructor know what assistive technology you will be using (as per your accommodations) and ask what test platform is being used
  3. Book an Assistive Technology Appointment, external link or contact Suzanne MacArthur (Assistive Technology Specialist, suzanne.macarthur@ryerson.ca) to explore a variety of solutions specific to your own situation. 
  1. Refer to recommended browser and assistive technology combinations for general recommendations on browser compatibility with assistive technology. 
  2. Add any Chrome extensions that are part of your assistive technology software. 
  3. Already doing that? google docCheck out this text-to-speech guide for D2L quizzes , external linkand/or explore thesegoogle doc troubleshooting suggestions for using Dragon with D2L, external link.
  4. Still have questions? Email Suzanne MacArthur (Assistive Technology Specialist, suzanne.macarthur@ryerson.ca).

Hosted by AAS staff and open to all AAS-registered students, STRIVE Online offers a virtual place to connect with other students, practice new learning strategies, and share technology tips. STRIVE Online is a welcoming, no commitment group drop-in: come when you want and leave when you need to. No registration required. 

Visit ryerson.ca/strive for more information. 

For information about individual learning strategy support, visit AAS Programs & Services.

 

Our current situation can be challenging, but you are not alone. There are lots of resources available:

  • For updates on health and wellness services available remotely, refer to the "Counselling Support" or "Medical Centre" tab at the top of this web page. 
  • For more wellbeing strategies and resources, see the “Staying Well During COVID-19” tab on this web page.
  • The Centre for Student Development and Counselling (CSDC) is physically CLOSED. Counselling services are currently being offered remotely via telephone or video to new and returning clients. 
  • CSDC services are available to all Ryerson full and part-time undergraduate and graduate students who are eligible to proceed in their program and not on academic leave. It should be noted that Continuing Education and Special Students have limited access to counselling.  
  • To book an appointment, contact the CSDC front desk at 416-979-5195 or csdc@ryerson.ca.
  • Students on the waitlist will be contacted to discuss next steps and initiate counselling where indicated.

Keep.meSAFE 

  • Starting Monday, April 13, 2020 and for the duration of the current COVID-19 situation and related university closures, Ryerson has partnered with Keep.meSAFE to provide all students with 24/7 mobile access to licensed counsellors via the My SSP app. Download the My SSP app on their phone’s app store: Apple Store, external link or Google Play, external link.
  • Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides 24/7 access to licensed counsellors through telephone and mobile chat. Mental health care can be provided in over 60 languages and students can access the service from outside of Canada too.
  • Keep.meSAFE can also be accessed with a phone call by dialing 1-844-451-9700.

Ryerson also recommends the following online and peer-to-peer counselling services:

Students can access external counselling services using their RSU Health Plan, which covers up to $1000 per academic year (ie. September 2020 - August 2021). Learn more about your health coverage from the RSU, external link.

Student Life and Learning is offering one-on-one support online or by phone, as well as a number of virtual workshops. Students can login here and book an appointment by using your Ryerson username and password. 

For academic questions or to add/drop courses, students should contact their Academic Program Administration Contacts, who can assist with questions or concerns related to your academic program of study, or refer you to the appropriate resource, such as academic support by program.

An overview of financial support available during the COVID-19 pandemic is available at ryerson.ca/covid-19/students. Please visit the Ryerson emergency bursary tab on the Student Financial Assistance website to inquire if you qualify for an emergency bursary.

  • Continue to connect with others virtually. To help reduce isolation and feelings of loneliness, find creative ways to stay in touch--from a distance-- with friends and family. Have a Sunday virtual brunch or attend a virtual yoga class together, external link 
  • Stay active. Participate in the virtual fitness classes offered with RU fitness instructors or attend the group fitness classes offered through Ryerson recreation center.  
  • Establish a new routine. While much of your old routine has changed, for mental well-being, it is important to have some predictability in your day. Try to continue with your usual self-care activities such as showering, getting dressed for the day etc.  Establish a regular wake/sleep cycle. Find tasks that will help you to feel productive. Ensure you also implement enjoyable activities into your daily routine. Try something new that you wouldn’t have otherwise had time to do--learn to cook, learn to play a new instrument, watch a new TV series.
  • Stay in the moment.  During uncertain and fearful times like this, it is easy to get preoccupied with ‘what ifs’ about the future.  While there might be some things that are in your control, many others are not. Mindfulness meditation is a tool to help refocus the mind on the present moment and can aid with reducing feelings of stress and anxiety. Visit the Library website for more information on the available tools and resources.

Note: Ryerson students' access to Keep.meSAFE begins Monday, April 13, 2020

Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides 24/7 access to licensed counsellors through telephone and mobile chat, even when outside of Canada. Mental health care can be provided in over 60 languages.

Keep.meSAFE's key features include:

  • Short wait times. Phone and chat services with licensed professionals are typically scheduled within minutes. Video call sessions are typically scheduled within 72 hours after reaching out.
  • Fully licensed professional clinicians, every time. In whatever format you choose to access a counsellor, every person you speak with is a licensed clinician with a minimum of five years’ experience in the field.
  • Diverse counsellors who get it. Match with a counsellor who understands your experience and the unique needs of your community (including LGBTQ2+, BIPOC, immigrant communities, international students, individuals with disabilities, and more).
  • Confidential and secure service. Beyond the legal limits of confidentiality (i.e., a threat of harm to yourself or others), your information will never be shared without your informed written consent. Your account is also never linked with your student ID number.
  • International support that speaks your language. Keep.meSAFE’s mental health counselling is available in over 60 languages, and can be accessed internationally.

Steps for accessing Keep.meSAFE:

  • Download the My SSP app, available on all mobile devices in the App Store. Download My SSP on the Apple Store, external link or Google Play, external link
  • Once on the app, set up your profile under the “Profile” tab at the bottom of the screen. This is extremely important as it will allow you access to the entirety of Keep.meSAFE’s services.
  • To start a phone call: Click the phone icon in the top right hand corner or click the “Contact” tab at the bottom of the screen.
  • To start a chat conversation: Click the message bubble icon in the top right hand corner or click the “Contact” tab at the bottom of the screen.
  • If you are currently outside of Canada: use one of the two following options to avoid international phone charges:
  1. Start a phone call. When you connect with your counsellor, indicate that you are calling internationally and request that they call you back. Provide your phone number. The counsellor will call you as soon as possible. Incoming calls do not collect charges.
  2. Start a chat conversation. Indicate that you are international and request that the next available counsellor call you. Provide your phone number. A counsellor will call you as soon as possible. Incoming calls do not collect charges.

Keep.meSAFE can also be accessed with a phone call by dialing 1-844-451-9700.

If you require immediate crisis assistance please call 911.

The Ryerson Medical Centre (RMC) will re-open on September 8th, 2020, offering a limited number of in-person appointments. Due to the COVID 19 outbreak and response to prioritize physical distancing and student and employee wellbeing, the Ryerson Medical Centre will continue to offer virtual care and appointments are provided by telephone or video-conferencing. Please call 416-979-5070 or medicalct@ryerson.ca to schedule an appointment.

Ryerson Medical Center is operating virtually Monday - Friday from 9AM - 4PM.

If you require emergency medical attention, please visit your local hospital emergency room or call 911. For health information or options related to COVID 19, please contact Ontario Telehealth at 1-866-797-0000

 

The in-person Ryerson Test Centre is currently CLOSED. The Ryerson Test Centre includes both the Accommodated Test Centre and the Make Up Test Centre. We support students with disabilities with booking and administering their accommodated tests, as well as supporting the larger Ryerson community with non-accommodated make-up tests.

AAS-registered students should still book their online/virtual accommodated tests through the Online Student Accommodations Portal, so that instructors are notified of their test accommodations. The instructor will then be able to apply the appropriate accommodations within the online test platform.

If you have any questions, please send an email to testcentre@ryerson.ca.

Yes, students registered with AAS are asked to reach out to their instructor to discuss writing their online exams with accommodations. Please communicate your accommodation plan by reminding your professor that you are registered with AAS. You can also download and send them a PDF of your accommodation letter from the online services site. If you require more support with this, contact your Academic Accommodation Facilitator directly via email.

Students who are registered with AAS and receive breaks and extra time as part of their accommodation, should contact their professor and/or their department directly to ensure that accommodated extra time and breaks are applied directly to the online testing platform.

The in-person Ryerson Test Centre is currently CLOSED. The Ryerson Test Centre includes both the Accommodated Test Centre and the Make Up Test Centre. 

AAS-registered students should still book their online/virtual accommodated tests through the Online Student Accommodations Portal, so that instructors are notified of their test accommodations. Then, the instructor will be able to apply the appropriate accommodations within the online test platform.

 

The goal of ThriveRU initiative in Student Affairs is to provide training and resources to Ryerson students, faculty and staff in order to teach the skills associated with resilience, well-being and thriving in both an academic and personal context. Principles of positive psychology underpin all of the programs associated with ThriveRU.

Our purpose is to help students feel a sense of support on campus, to better appreciate the connections between academic success and other elements of a healthy lifestyle, and, primarily, to help students develop capacities for thriving that will serve them throughout their lives.

Was your last academic year tough? Didn’t get the grades you’d hoped for? Want to do better but don’t know where to start? Thriving in Action is a ThriveRU initiative to help struggling students (in their second year and beyond) thrive, academically and personally. Build motivation, optimism, and resilience, along with learning strategy essentials like time management and effective studying. It’s not too late to turn things around, and it’s never too late to learn how to flourish! Join us for our holistic online 10-week program and learn how to thrive.

Resources for Faculty, Instructors and Staff

Academic Accommodation Support (AAS)  is providing services remotely for students, faculty, and staff. For more information about teaching and academic accommodations, visit the AAS Faculty page.

If you have student specific inquiries, please contact the assigned Student Accommodation Facilitator directly. This information is listed on the student's accommodation plan, found in the AAS Faculty Portal.

  • If you require assistance related to access to communication, such as sign language interpreters or professional note-takers, please send an email to aasbookings@ryerson.ca
  • To contact RU Noted Peer Note-taking, please send an email to runoted@ryerson.ca
  • To adjust assignment due dates on D2L for AAS students, visit the Create an Assignment website and read “Allow special access for assignments”
  • To adjust test/exam time on D2L for AAS students, visit the Create Online Quizzes website and follow the instructions under “Special access” in the “Provide special access in the restrictions tab"
  • If you require assistance related to creating online quizzes, please reach out to courses@ryerson.ca

Additional Resources

Accessibility and Teaching at Ryerson

PDF fileAcademic Accommodation Support Teaching Handbook

The Centre for Student Development and Counselling (CSDC) is physically CLOSED. Counselling services are currently being offered remotely via telephone or video to new and returning clients.

For the duration of the COVID-19 situation and resulting university closures, students can also access mobile counselling with Keep.meSAFE using the My SSP app, or by dialing 1-844-451-9700. If you encounter a student in distress and require support after hours, staff and faculty may also contact Keep.meSAFE directly to consult with a licensed counsellor 24/7. Dial 1-844-451-9700 anytime, identify yourself as a staff or faculty from Ryerson and request consultative support.

Counselling Support for Faculty and Staff:

Ryerson’s Employee and Family Assistance program, external link is available to all employees and can provide support with anxiety and stress.

You may also reach out to Telehealth or Toronto Public Health for further information about COVID-19, or for advice if you are feeling unwell:

Telehealth, external link 
Toll-free: 1-866-797-0000; Toll-free TTY: 1-866-797-0007

Toronto Public Health COVID-19, external link
Telephone: 416-338-7600
TTY: 416-392-0658

 

Ryerson’s Good Food Centre Coordinator, Ekta Amarnani, is available by email at gfc.coordinator@rsuonline.ca to recommend emergency food centres for students.

Students can locate additional food support programs by contacting service providers at  call 2-1-1 or visiting 211 Ontario help, external link online. Additional information is also provided at the GTA food banks, external link website.

**NOTE: Services may be impacted in response to COVID-19. Please contact the service provider before visiting in person for current information.

 

Students currently registered with the CSDC can contact their counsellor by email to discuss their financial concern. On Campus financial assistance is available through the Office of Registrar’s Ryerson Emergency Bursary webpage

Students can also learn about government financial support available in response to COVID-19 via Ontario COVID19 Emergency Assistance, external link or Canada Emergency Benefits, external link

Library Accessibility services are available to support faculty and instructors make their course content in an accessible format. If you have any questions please contact Kelly Dormody, E-Learning Librarian, at kdermody@ryerson.ca

The Ryerson Medical Centre (RMC) will re-open on September 8th, 2020, offering a limited number of in-person appointments. Due to the COVID 19 outbreak and response to prioritize physical distancing and student and employee wellbeing, the Ryerson Medical Centre will continue to offer virtual care and appointments are provided by telephone or video-conferencing. Students can call 416-979-5070 or medicalct@ryerson.ca to schedule an appointment. 

The in-person Ryerson Test Centre is currently closed. The Ryerson Test Centre includes both the Accommodated Test Centre and the Make Up Test Centre. We support students with disabilities with booking and administering their accommodated tests, as well as supporting the larger Ryerson community with non-accommodated make-up tests.

Due to technical limitations supporting students online tests and exams, we strongly suggest instructors offering an alternative to final exams.

The Test Centre and AAS has informed all students registered with Academic Accommodation Support to contact their professors/instructors in order to receive their test/exam accommodation, as we do not have the capability of providing accommodations remotely through the online testing platforms. 

Instructors are responsible for ensuring each student's test accommodation(s) are applied to each students' tests/exams. This setting should be applied to students' tests/exams individually, as student accommodation plans are different from one student to next. Information regarding a student’s accommodation(s), can be found on the students accommodation letter (which you should have received electronically from ClockWork or the student).  

The Centre for Excellence in Learning and Teaching has created a Remote Teaching webpage for Instructors, where they have provided information and resources regarding final exams and assessments, as well as creating D2L quizzes and accommodating a student's individual need for extra time. 

If you have any questions, please send an email to testcentrefaculty@ryerson.ca. If you have any technical issues in setting up extra time for your student please contact DMP D2L Support team at courses@ryerson.ca.

The Centre for Excellence in Learning and Teaching has launched the Remote Teaching webpage to help faculty and instructors prepare their courses for fall remote delivery. The web page features new information on self-guided course design and a variety of remote teaching resources, workshop videos and technical guides.

Request a one-on-one course design consultation with a member of the Teaching Centre team by emailing teachingcentre@ryerson.ca.

Academic Accommodation Support

 

Library Accessibility Services

Test Centre & Make-Up Test Centre 

 

Centre for Excellence in Learning and Teaching