The Ryerson Medical Centre has the following policies and fees:
Statement of Confidentiality and Privacy Principles
The below document explains how Student Health and Wellness at Ryerson University collects, uses, and discloses your Personal Health Information. Please read it carefully. This statement was last modified in April 2019.
Student Health and Wellness protects the privacy of your Personal Health Information in accordance with the Personal Health Information Protection Act (“PHIPA”) and all other applicable privacy legislation, including the Freedom of Information and Protection of Privacy Act (“FIPPA”). The Executive Director, Student Health and Wellness has overall responsibility and oversight of Student Health and Wellness’s privacy practices.
Under PHIPA, “Personal Health Information” includes identifying information related to: physical or mental health of the individual; health history of the individual’s family, relates to the providing of health care to the individual, including the identification of a person as a provider of health care to the individual; payments or eligibility for health care in respect of the individual; the donation by the individual of any body part or bodily substance of the individual; health number or the identify of an individual’s substitute decision-maker.
Under FIPPA, “Personal Information” means any factual or subjective information about an identifiable individual. Such information includes the individual's name, address, sex, age, education, medical or employment history, student number, employee number, relationship status, personal opinions of, or about, the individual.
Collecting your Personal Health Information and/or Personal Information is necessary for the following purposes:
- Providing you with assessments, counselling, treatment, referral and/or consultation services.
- Consulting with other professionals in your circle of care about your care.
- Establishing and maintaining communication with you.
- Establishing and maintaining communication, including receiving and disclosing information, with third parties for which we have received written consent from you.
- Making referral appointments for you.
- Complying with legal and/or professional requirements for information gathering.
- Compiling information and statistics for internal use, or as aggregate data in research projects approved by the relevant ethics boards, as appropriate or as required by law.
- Compiling information for internal use (e.g., statistical summaries for annual reports or for third parties with whom you have agreed to the disclosure of information.)
Information is stored securely within an Electronic Medical Record (“EMR”). Additional safeguards include two-factor authentication, etc. The EMR also includes technological protections and audit trails and activity logging to mitigate inappropriate access. While users may have the ability to access the EMRs of various clients, they are only permitted to do so with a valid purpose, as outlined above.
To ensure that PHI is only accessed for valid purposes, the Executive Director, Student Health and Wellness, is responsible for conducting regular and random audits of EHR activities and access. Regular audits will be conducted, at minimum, on a quarterly basis. At his or her discretion, the Executive Director, Student Health and Wellness, may also conduct random and/or more frequent audits, such as in response to a privacy complaint or any other identified incident.
The Electronic Medical Record (“EMR”) is retained for ten (10) years after the client’s last interaction with Student Health and Wellness. If a client is under the age of 18 years old at the time of collection, the 10 year retention period begins when the client turns 18. When the EMR reaches its retention period, it will be purged from the system. Student Health and Wellness may retain the EMR for a longer period, if necessary. Clients may request their records be transferred prior to the expiry of the retention period.
Yes, it is your right to access, or seek to correct, your Personal Health Information and/or Personal Information, in accordance with the applicable legislation, such as PHIPA or FIPPA. You may be asked to verify your identity and a fee may apply for copies.
You also have a right to withdraw your consent for Student Health and Wellness to use and disclose your Personal Health Information and/or Personal Information. You will be asked to complete a form outlining your withdrawal of consent. This cannot be applied retroactively.
To do so, please contact:
Student Health and Wellness
350 Victoria Street
Toronto, ON M5B 2K3
(416) 979-5000 ext. 6652
You have the right to challenge Student Health and Wellness’s compliance with its Statement of Confidentiality and Privacy.
To do so, please contact:
350 Victoria Street
Toronto, ON M5B 2K3
(416) 979-5000 ext. 2286
When you challenge compliance, Student Health and Wellness will investigate your concern. If the complaint is determined to be well-founded, Student Health and Wellness will inform you and remediate the issue. If the complaint is determined to be not well-founded, Student Health and Wellness will explain why.
If you are not satisfied with the response of Student Health and Wellness, you may escalate your concern to the University Privacy Officer:
University Privacy Officer
Office of the General Counsel and Board Secretariat
350 Victoria Street
Toronto, ON M5B 2K3
If you are still not satisfied with the response of the University Privacy Officer, you may contact the Information and Privacy Commissioner:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
416-326-3333 or 1-800-387-0073
Patients who make appointments, but do not cancel them with sufficient notice or arrive late, take away the opportunity for other patients to access services. As well, it results in a loss of income to the clinic and physicians. Appointments can be cancelled by leaving a voicemail at the Ryerson Medical Centre phone number 416-979-5070. The voice mail is time-stamped and available 24 hours a day, 7 days a week.
Appointments must be cancelled with at least 24-hours notice for family physicians, and 48- hours notice for psychiatrists. Failure to provide sufficient notice or where a patient arrives too late for the physician to provide an appropriate assessment will result in a charge to the patient. Fees for the cost of the missed appointment will range from $35 - $135 depending on the nature and duration of the visit that was missed. Payment can be made at the medical centre reception in debit or credit card.
Outstanding fees are applied to the student account and may result in transcripts and/or registration being withheld pending payment. Any questions about missed appointment charges should be directed to the Ryerson Medical Centre at 416-979-5070.
Effective September 1, 2019, fees have been updated.
There are a number of medical services provided by physicians that are not covered by most Health Insurance Plans and requires a service fee be charged to the patient. Effective September 1, 2019, there will be a change in fees, as follows:
- Pages <5 $25
- Each additional page $0.50
- Medical certificate/Sick note or Back to work note $20
- Pre-Employment/Volunteer form $30
- Attending Physician Statement up to $150
- Academic Accommodation Form/Disability Assessment Form $50
- Uninsured Medical Examination and Form up to $230
- Driver’s Medical Examination and Form $60
- Detailed form not listed (Physician hourly billing rate)
<10 pages $5
- Minor visit (< 20 minutes) $35
- Intermediate visit (20 minutes) $65
- Periodic Health Exam Part 1 $65
- Periodic Health Exam Part 2 $80
- Initial Mental Health Assessment $130
- Initial Psychiatric Assessment $150
- Psychiatric follow up $100
- $30 (Physician approval required)
- Test and serum $50
- Read $20
- Comprehensive Immunization Form $30
- $30 per treatment
- Gardasil 9 $171/dose
- Office fee $53
- Lab fee (billed directly to patient by lab) $50
During the summer of 2020, Student Wellbeing will be merging our electronic health record to contribute to a more seamless and cohesive health and well-being experience for students.
Now with your consent, Ryerson counsellors and physicians involved in your care will see your entire health record. Previous to this merger, counsellors working in the Centre for Student Development and Counselling (CSDC) could not access your health record in the Ryerson Medical Centre (RMC), nor could physicians in the RMC access your health record in the CSDC. With a merged health record your healthcare providers will be able to enhance coordination of your healthcare needs and experience.
Only Ryerson health professionals involved in your care or administrative staff who are required to access your record for specific reasons (ie: schedule an appointment, transfer a record with your consent, etc.) are permitted to access your record. The Student Health and Wellness department has policies in place to optimize health information privacy including a regular audit to monitor who is accessing what health record. For further information, attached is a full Student Health and Wellness Statement of Confidentiality and Privacy Principles if you would like further information on how we collect, use and disclose your health information.
The process to access your own health information remains the same. Please contact either the RMC or the CSDC and they will walk you through the process.
With your consent, it will now be the regular practice to have your health record available to all of Ryerson health professionals involved in your care. All of our Ryerson health professional team members are members of regulatory colleges and bound to confidentiality standards and will not share your personal health information without your consent. There are multiple reasons why this could be of benefit to your care: decreased need to re-tell your story, faster access to updated health information for all Ryerson health professionals involved in your care, increased ability for those involved in your care to collaborate, etc. However, there is a “lockbox” option available in those rare instances where a client does not want their health information shared with other health professionals involved in their care. Please see your health care provider to discuss and address any concerns.
In order for your healthcare providers (i.e. counsellor and physician) to access your new integrated health record, we require your expressed consent and you will be asked to sign the following at your appointment.
Acknowledgment of the Statement of Confidentiality and Privacy
By signing below, I acknowledge and confirm:
- I have reviewed the Statement of Confidentiality and Privacy of Student Health and Wellness (last modified in April 2019);
- I understand how Student Health and Wellness collects, uses, and discloses my Personal Health Information;
- I have been offered a copy of the Statement of Confidentiality and Privacy; and,
- I am satisfied that Statement of Confidentiality and Privacy has been explained to me and that I have had the opportunity to have any questions answered.