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Student Affairs COVID-19 Information and Updates

Please note due to the ongoing and evolving nature of the COVID-19 outbreak as it affects Ryerson University, we will continue to update this page as details change.

Page last updated: June 11, 2020

Critical Updates 

We understand you have many questions regarding living on campus in the upcoming academic year. Please find the most up-to-date information here.

Housing and Residence Life is currently accepting applications for Fall/Winter 20/21. We continue to follow public health and governmental directives in providing residence spaces that follow the required social distancing and health and safety guidelines.  Our priority is to continue to provide residence; our housing team will be in touch with all applicants as the COVID-19 situation in Toronto develops

We are continuing to follow the recommendations from public health agencies to ensure safety measures are in place: enhanced cleaning practices, social distancing, limiting guest access, phone line that is monitored 24/7 to support students who are experiencing flu-like symptoms to ensure that they are connected to the appropriate campus and community resources, adjustments to move-in day and orientation programming.


Housing & Residence Life is currently accepting applications for Fall/Winter 20/21. Students who have completed an application and wish to cancel will be eligible for a refund of the $50 application by cancelling by June 29, 2020. Students who wish to cancel should cancel their application in eRez and complete this refund request formgoogle form here, external link.

The university has announced that the majority of course offerings will be online and continues to explore and plan for a potential mix of online and in person classes. You can find up to date information about university plans for the fall term at the COVID-19 Updates Page here.

Housing and Residence Life will  continue to offer spaces throughout the Fall and Winter provided spaces are still available.

Housing and Residence Life will work with students to establish payment plans to address financial challenges as appropriate.

We have delayed our first round of offers till July 3, 2020.  We will be delaying the deadline for residence offer acceptance and the first installment deadline to July 15, 2020.

We will continue to accept applications and assign open beds after that date ongoing throughout the Fall and Winter Semesters, provided spaces are still available. We will work with students facing financial challenges to discuss payment plans as appropriate.


We can work with students to set up a payment plan to address financial challenges.  Please email for further information.

Our top priority is to ensure the health and safety of our community.  At this time we cannot guarantee roommate groups requests will be honoured. 

We will continue to follow the recommendations from public health agencies on physical distancing and will update students about our roommate process as a part of their residence room offer and assignment.


This has yet to be determined. If this is the case, we will provide specific instructions on what you can do to support the community before your arrival. For those coming from outside of Canada, we’ll provide information on how you can self-isolate upon arrival.

Not at this time, we are unable to hold spaces for applicants who do not accept and pay the first installment by the indicated deadline.

If you are not interested in living in residence for the fall term, we will provide instructions on how to indicate this change on your application. However, we are not able to guarantee residence for the winter semester, but will offer spaces as they become available. 

Our commitment is to ensure the health and safety of our community, and we’ll provide communication on options for processes in line with recommendations from making decisions with this in mind in line with advice from the public health agencies.

Students can feel free to reach out to Housing and Residence Life via email at or via phone at 416-979-5284. The office is open on weekdays with reduced hours from 10:00am to 3:00pm and will be able to answer any questions or concerns that students have about their applications. 

We understand our international community is particularly impacted at this time - and we are here for you.

In order to help prevent the spread of COVID-19 and to protect the health of both students and staff we have implemented the following measures beginning Monday, March 16:

  • ISS remains open, in online formats, like many other campus support services. As things continue to unfold we will keep you all updated. 
  • Advising appointments with an international student advisor will be conducted via phone or Google Hangouts. 
  • You may submit status letter requests online by emailing the request form to Please note that our rush service will not be available at this time. 
  • If you are in need of a UHIP card, please complete the google formfollowing form, external link and your card will be emailed to you. 

Immigration Measures:

  • If you are unable to leave Canada at this time due to travel restrictions, please know that you are able to apply for an extension of your temporary residence documents.
  • If your legal status in Canada has expired, please request an appointment with an international student advisor at for your next steps.
  • If you wish to return to your home country, please connect with your program administrator or departmental assistant to inquire about course arrangements for the upcoming semester before making this decision. We recommend that you continue to monitor entry restrictions, airline policies and mandatory self-quarantine periods that may be required upon your arrival in your home country.
  • International Student Support is available to support you with any questions related to navigating the Canadian immigration process. Reach out to them at
  • As more information becomes available, we will update this section.

International Students and Residence: 

Housing and Residence Life is currently accepting applications for Fall/Winter 20/21. They continue to follow public health and governmental directives in providing residence spaces that follow the required social distancing and health and safety guidelines.  Housing and Residence Life’s priority is to continue to provide residence; our housing team will be in touch with all applicants as the COVID-19 situation in Toronto develops. For any questions or concerns about your housing application, please contact

Supports available to you:

Beginning Monday, April 13, 2020 Ryerson has partnered with Keep.meSAFE to provide all students with 24/7 mobile access to licensed counsellors via the My SSP app. Mental health care can be provided in over 60 languages and students can access the service from outside of Canada too.

  • Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides 24/7 access to licensed counsellors through telephone and mobile chat. 
  • Students can download the My SSP app on your phone’s app store: Apple Store, external link; Google Play, external link. Keep.meSAFE can also be accessed with a phone call by dialing 1-844-451-9700.

Please know that you are not alone during this time and ISS is here to support you.

Absolutely! Upon confirming your offer of admission to Ryerson, we recommend that you apply for your study permit as soon as possible. Due to COVID-19, many of the Visa Application Centres are temporarily closed, so at this time, you will need to apply online. To start the study permit application process, please create an online secure IRCC account, external link free of charge. IRCC stands for Immigration, Refugees and Citizenship Canada, which is the government entity that processes applications to work, study, visit and/or move to Canada. You will proceed to answer a questionnaire that determines which application forms and documents are required based on your unique situation. Please complete the application forms, upload the required documents and finalize your application by making the study permit fee payment by credit or debit card within your online secure IRCC account. Upon paying the application fee, the application is complete and submitted for processing.

Medical examinations are only needed in certain situations, external link and will be prompted by a request in your online study permit application if required. If you do need to obtain a medical examination, please contact an IRCC-designated panel physician, external link near you to inquire about the availability of appointments. If you are not able to complete the medical examination for purposes related to COVID-19, such as closure of panel physician offices or inability to travel, your application will not be refused on the account of missing documents due to COVID-19-related service disruptions. , external link Please upload a request for an extension in your online IRCC account.

Biometrics collection is currently not available in Canada, the U.S. and at most Visa Application Centres (VACs) around the world. If you have received a biometrics request and the biometrics collection site closest to you is closed, you do not have to give your biometrics until that site reopens. Once your local biometrics collection site reopens, make an appointment as soon as possible. At this time, study permit applications will not be refused on the account of missing documents due to COVID-19-related service disruptions, external link. Applications will remain open until the required documents or proof of action taken is provided. For more information, please consult the IRCC Biometrics website, external link.

If you did not apply to extend your study permit before leaving Canada, you should apply for a new study permit, external link as study permit extensions can only be requested from inside of Canada. At this time, study permit applications must be submitted online through your secure IRCC account, external link. This account is also referred to as a MyCIC account or GC Key. You will need to request a status letter from ISS to confirm your enrolment as this is a mandatory document for your application. Please apply for your new study permit as soon as possible to get your application in the queue for processing.

While this fall will be different from other years, Ryerson has a comprehensive series of programs and supports available to help you transition to the university or welcome you back, wherever you are. In order to get your application in the queue, you should apply for your study permit as soon as you receive your offer of admission. With the majority of course offerings in Fall 2020 shifted to an online format due to COVID-19, students can choose to begin studying from outside of Canada if their study permit has not yet been approved. If you decide to begin your academic program prior to receiving your study permit approval, there are a few important considerations to take into account:

  • If your study permit application is denied, you may not be able to proceed with or complete your academic program when in-person classes resume. In this case, any request for tuition refunds, whether partially or in full, will be subject to university policy. 
  • If you intend to remain in Canada upon completing your studies via the Post-Graduation Work Permit (PGWP) Program, you must have received your study permit approval before starting your online studies if you want them to count towards the length of your PGWP. If you begin your program before receiving a study permit approval letter, the time that you are studying online without this document will not count toward the length of your PGWP. For more information on PGWP considerations and distance learning, please see Will taking courses online impact my post-graduation work permit (PGWP)?

Ryerson will do whatever we can to support your access to our educational platforms. More information regarding global access to Ryerson systems can be found here. Please keep in mind that you may need to use a Google authenticator to log into D2L.

The Government of Canada has indicated that international students who hold a valid study permit or have been approved for a study permit on or before March 18, 2020, external link when the travel restrictions took effect will be able to travel to Canada by air or land. Anyone entering Canada by air will be required to pass a health screening prior to boarding their flight and upon arrival in Canada. You must have a plan to quarantine for 14 days , external linkwhen you arrive in Canada, even if you have no symptoms. For more information on travel restrictions and exemptions, please consult the Implications of Travel Restrictions on IRCC Clients website., external link

Immediate family members, including your spouse, common-law partner and/or dependent children, may travel to Canada for the purpose of reunification pending they have written authorization from the Government of Canada to fly to Canada. They must also possess a valid eTA or visitor’s visa, external link. For more information on obtaining the mandatory government authorization, please see the Reuniting with an immediate family member who is in Canada temporarily, external link section of the IRCC website. Anyone entering Canada by air will be required to pass a health screening prior to boarding their flight and upon arrival in Canada. All individuals must have a plan to quarantine for 14 days , external linkwhen they arrive in Canada, even if they have no symptoms.

If your courses have been moved online due to COVID-19, you are still eligible to apply for a PGWP. Immigration, Refugees and Citizenship Canada (IRCC) has updated the eligibility requirements, external link to reflect this change. If you have a valid study permit or have been approved for a study permit and are unable to travel to Canada to begin your studies, you are still eligible for a PGWP. You are eligible even if you begin your studies outside of Canada and complete up to 50% of your studies via distance education. If your program begins in Fall 2020 and you are completing your courses via distance education while outside of Canada, the time between the beginning of the semester and December 31, 2020 will not be deducted from the length of your PGWP.

At this time, applications for PGWP made outside of Canada must be submitted online through an online IRCC account, external link. Instructions on how to complete an online application can be found here, external link. To submit an online application, you will need a scanner or camera to make digital copies of your required documents and a debit or credit card to pay the application fee.  You have up to 180 days, external link to submit your application for a PGWP after receiving official confirmation that you have satisfied all of your program requirements and are eligible to graduate. 

Supporting documents for your PGWP application include a PGWP letter from ISS confirming the completion of your study and your final transcripts from your RAMSS account. To request a PGWP letter from the ISS, complete and email a PDF filestatus letter request form to In order to receive a PGWP letter from ISS, you must have attended a mandatory PGWP Immigration Insights Session

At this time IRCC is accepting online transcripts, external link in lieu of official transcripts. You can view and download your transcript from your RAMSS account. We recommend including a short letter of explanation in your application outlining that your official transcript is not available due to the university operating on an essential services model due to COVID-19.


Immigration, Refugees and Citizenship Canada (IRCC) allows some situations in which international students may take an authorized leave, external link from their studies for a maximum of 150 days and continue to comply with the conditions of their study permit. You do not need to inform IRCC of your authorized leave, however, you will be required to show proof that your leave was authorized and no longer than 150 days if they ask for it in the future. Due to IRCC regulations, you cannot work on or off-campus during an authorized leave from your study program, even if your study permit says you’re allowed to work in Canada. If you take a leave of absence for any of the reasons approved by IRCC and you continue to comply with the conditions of your study permit, you may still be eligible for a PGWP, external link. We do not anticipate that you will obtain a longer PGWP as a result of taking an authorized leave. Please ensure to follow the procedure on the Short-Term Withdrawal page and connect with your program administrator or departmental assistant.

International students are temporarily authorized to work more than 20 hours a week if they hold a valid study permit, are eligible to work off campus and are providing an essential service. Find out if your job is considered an essential service, external link. This change is in effect until August 31, 2020.  

Full-time undergraduate students with a valid study permit who were enrolled during the Winter 2020 semester and will enroll in the Fall 2020 semester can work full-time during regularly scheduled breaks. This includes the summer break.

Full-time graduate students who are not employed in essential service may continue to work up to 20 hours off-campus pending they meet all other eligibility requirements, external link of working off-campus.

Service Canada locations are currently closed, however, you can apply to obtain or renew your Social Insurance Number online via the Service Canada website, external link. Please see the online application guide, external link to ensure you have all required documents before beginning your application.

We understand that it may be more comfortable and cost-effective to return to your home country for the Fall 2020 semester. With the majority of course offerings in Fall 2020 shifted to an online format due to COVID-19, we encourage you to take the following steps before making a decision on returning to your home country:

  1. Contact your academic advisor to inquire about the format of course delivery for the Fall 2020 semester.
  2. Consider your access to the internet and the technology needed to complete your coursework. Communicate with your instructors for information related to course content and delivery.
  3. Look up travel restrictions in your home country to determine if you will be able to travel. Consider country specific quarantine protocols and restrictions. 
  4. Check the validity and expiration dates of your passport, study permit and temporary resident visa (if applicable). If your documents are about to expire please reach out to an international student advisor at for further assistance. 



ISS is committed to supporting students in navigating the uncertainties associated with their immigration applications at this time. Please feel free to reach out to us for support at or register for one of our immigration insights group advising sessions


Updates and FAQs Regarding Support Service Delivery

Learning Support continues to offer 1:1 appointments and workshops to support your academic learning, over the phone and online.

Book a 1:1 appointment for support with writing, math, English language, and study skills, external link

Our workshops have also moved online - connect with your peers and a learning facilitator on Google Meet or Zoom. When you register, you will receive a link to join us virtually. Supported Learning Groups will be offered virtually starting March 23.

Some upcoming workshops include:

  • Introduction to effective oral presentations
  • Critical thinking and critical writing
  • Basics of referencing and citations
  • Introduction to managing tasks and time
  • Obstacles to writing
  • Effective revision and editing
  • Introduction to test and exam prep
  • Common grammar errors
  • Ethical scholarship in student writing
  • Basics of referencing and citations

Register and find the upcoming schedule , external link

Student Learning Support reception on the SLC 4th floor is closed. Connect with us by email.


Online Learning: Checklist for Students

As Ryerson’s learning environment goes virtual, we invite all students to engage with new ways of receiving material, participating in courses, and demonstrating knowledge.

  • Consider that your learning needs may be different in an online environment.
    Sometimes, online learning can be helpful in removing barriers to learning; however, other barriers may present themselves. Consider what your online strengths and needs are, and give yourself time to adapt and adjust your approach.

  • Discover yourself as an online learner
    It may be helpful to try a practice online test or activity (video, note-taking) to better understand yourself as an online learner and assess your strengths/obstacles in this setting.
  • “Show up” to class
    Treat online classes like an in-person class: set dedicated time each week for each online lecture. Take notes on online lecture content like you would in class, for example, and put concepts in your own words; illustrate ideas with examples. 

  • Manage your time
    Set dedicated time aside to review lecture notes, do practice problems, create flashcards, and work on assignments. Don’t forget to schedule downtime — relaxation, exercise, and (virtual) social time. Prioritize self-care. Developing and sticking to a routine is key!

  • Set Boundaries
    Set boundaries - physical or otherwise - between your “study” space/time and your downtime. This can help with your routine and minimize distractions. Pro tip: avoid studying on your bed.

  • Minimize distractions
    Minimize distractions by using website blocking apps or focus apps (like StayFocusd, Freedom, external link, or Forest, external link). This is especially important if achieving focus is a challenge for you. Communicate your needs to the people you live with. 

  • Participate
    If online discussion groups are available, ask questions and discuss topics with your peers, TAs, and instructors. 

  • Test yourself
    Use practice questions in your course material or use apps such as Quizlet, external link to create your own. If you get stuck, review the lecture content and use your textbook to find possible solutions. Don’t forget to use online discussion groups and forums to get and give support.
  • Consider hosting or joining an online study group.
    Learning from home doesn’t need to be a solitary activity. Peer to peer learning can be facilitated online through Google Hangouts.

  • Use email to contact Ryerson staff (Faculty, Learning Support Help, Academic Advisors, Departments, etc.)
    Reach out when you need help! Staff and faculty can always refer you to the right person if they are not able to answer your question or provide you with the appropriate support. Keep in mind that you cannot expect immediate replies, or replies on weekends.

While some courses work well in online formats, not all courses designed for in-person delivery will shift easily into a virtual environment. We encourage you to reach out for support as we go through this transition together. 

Additional resources to support your learning and wellbeing:


These tips were adapted from University of Toronto Mississauga Accessibility Services “Accessibility Resources for Students in Online Learning, external link” 


Career & Co-op Centre has moved to offering its services virtually - you can still connect with our team.

In line with Ryerson University’s plan to deal with COVID-19, the Career & Co-op Centre has moved to offering its services virtually to students, employers, and our faculty and staff partners. 

Students can book an appointment with us or sign up to one of our virtual workshops, external link.

For employers, Ryerson staff and faculty partners, we continue to be available to work with you to meet both your immediate needs and strategic goals.

All on-campus events are cancelled or postponed until further notice. Continue to stay tuned to our website or social media channels for updates. 

For students who work on campus with Career Boost or are on co-op or internships, we have some FAQs to help you:


It’s best to be in direct contact with your Co-op Program Specialist or your internship coordinator at Ryerson. Co-op students are advised to follow their employer’s policy and take instructions directly from their employer with regards to location of work/remote working. As the University has stated that classes will move online, Co-op students’ work terms continue because the winter term is continuing. Email for any questions.

On the back of the University’s plan to deal with COVID-19, we would like to advise all Career Boost supervisors and students to refer to the announcement for full details. Be in touch with your Career Boost supervisor and work with them on a plan for the remainder of your work term.  If you can’t work remotely on your Career Boost contract, your weekly hours will still be honoured, you won’t lose wages. You can email if you have further questions.

We are encouraging all employers to allow students to work from home where possible. If this is not a possibility students will not be penalized for work terms that end early. For further information on our policy, our Senior Manager, Career Integrated Learning, Thoywell Hemming is available to address any inquiries. Contact Thoywell at:

If you are looking for a work term for the summer, we encourage you to continue applying for positions via the Co-op Portal. We are advising employers to continue with their recruitment processes. During this period, we are encouraging employers to conduct interviews for the summer work term online.

For further information on our policy, our Senior Manager, Career Integrated Learning, Thoywell Hemming is available to address any inquiries. Contact Thoywell at:


Students should book an appointment with a Career Education Specialist or Coordinator at the Career & Co-op Centre:

At this time, the Summer 2020 Career Boost and Career Boost International Programs are currently proceeding as planned. Students are welcome to continue applying for available positions. Employers are encouraged to offer virtual interview options for the foreseeable future.

Students and employers will be notified at the earliest opportunity should there be any changes to the Summer 2020 Career Boost programming as a result of the evolving COVID-19 situation.

To help you prepare for virtual interviews, we encourage you to book an appointment online with a Career Education staff member. All appointments are currently being delivered through Google Hangouts during the University’s online delivery period.

Further questions can be sent to


To help you in your job search process, we encourage you to book an appointment online with a Career Education team member. All appointments are currently being delivered through Google Hangouts.

The Office of Student Care continues to serve the Ryerson community remotely by accepting referrals and connecting students to supports and resources.

To consult re: a specific situation involving a student in distress or to make a referral, please contact by email:

Marcia Boniferro, Coordinator, Student Case Management at

Ann Le, Student Conduct Officer at

Marcia and Ann can also arrange phone calls and video chats with members of the Ryerson community as needed. We are available to help students, faculty and staff address situations where students are navigating complex factors of an academic and personal nature.


You can still book a one-on-one mentoring appointment with Mentoring Facilitators and student staff.

Please go to and find your Mentoring Facilitator in the Advisors tab to set up a 1:1 Mentoring Appointment. We are still able to virtually meet you, Monday to Friday, 9am to 5pm. 

See below for FAQs related to the Tri-Mentoring Program if you are a current user seeking badges, certificates, or training. Email for any questions.


TMP will be switching to online training very shortly - once training is available online, those who have signed up will receive communication from staff on how to access it.

You must request an e-certificate here by March 27, 2020:, external link. Once you complete at least 1 badge and we verify the tasks, you will receive an email to confirm whether or not you were successful in getting an e-certificate.

Yes, by March 31, 2020. Strengths & Action Plan can still be submitted, and you can earn the Events badge by attending the live session by Reggie Waterman (you can also view the recording later). Contact Paulina at for more information.

Please contact Paulina at You must complete all 3 badges to earn a certificate.

Yes! From March 23 to April 3, 2020 Group Mentoring Community Meet Ups & Peer to Peer Mentoring Check Ins will be taking place virtually!  Please connect with your Group Mentoring or Lead Mentor directly or via, external link to find out session times. 

All events have been cancelled and please see below if you had organized an event and are looking for guidance moving forward.

As you are likely aware by now, the university has made the decision to move classes online and cancel or postpone all events from now until May 1st. Appreciating that this impacts all of our programming differently, we're here to support! We're starting to think about possible implications to orientation deadlines and will pass along more information as we become aware.

All events are cancelled until May 1st effective immediately, including those being organized by student groups. 

Possible next steps as it relates to your events: 

  • Communicate the cancellation to all participants/attendees, speakers, vendors and organizers. 
  • Work with vendors to see if any monies paid to them can be refunded, and any contracts signed can be cancelled or postponed/re-booked to a later date.
  • If you've booked an external venue, flights or accommodations please check in with the suppliers ASAP, and consult their refund policy, especially as it relates to "items out of your control" or "Force Majeure." Some airlines and hotels are allowing for refunds or rebooking, please look at their websites for more information.
  • Over the next day you may see events that you've submitted into ConnectRU being cancelled/denied. 

If you have any specific questions about how to approach a specific case related to your event please contact Andrew Bisnauth, Manager, Student Life and Campus Engagement at

Cheque Requisitions (CQ) are now being accepted by Financial Services via email. Follow these steps to submit:

1. The Cheque Requisition must be authorized by the project supervisor

2. Each payment request must be a separate PDF - CQ form with all backup attached (receipts or other documentation proving payment)

3. We cannot accommodate cheque pick up - at this time - a proper mailing address is required

4. The original CQ with receipts will need to be submitted to financial services at a later date marked "FOR DESTRUCTION ONLY"

Email for all questions and support.