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Student Affairs COVID-19 Information and Updates

Please note due to the ongoing and evolving nature of the COVID-19 outbreak as it affects Ryerson University, we will continue to update this page as details change.

Page last updated: Mar. 23, 2020

Critical Updates 

ALERT: DCC/ILC/PIT Residence Students required to move out of Residence by March 23, 2020

Dear Residents,

As you may know, the Province of Ontario has recently declared a state of emergency. Ryerson University and the department of Housing and Residence Life have been monitoring this situation closely.  

To help reduce the spread of COVID-19, we have made the difficult decision to require all students to move out of residence as soon as possible, but no later than Monday, March 23, 2020 at 5 p.m. excluding those with exceptional circumstances. 

Exceptional Circumstances

We recognize that some students will not be able to return home because of travel restrictions. Students who may be eligible to remain in residence for exceptional circumstances are limited to:

  • International Students
  • Out-of-province students who will need extra time to move out

To get approval to stay in residence due to exceptional circumstances, students need to submit an application, external link. If you are not in these categories and require consideration, please complete the form and a representative from Housing and Residence Life will be in contact with you. 

Residence and Meal Plan Refunds

We will be providing prorated refund amounts for residence fees and 5- or 7-day meal plans to students who vacate and move out their belongings by 5:00pm on March 23, 2020. In order to receive this refund, you will need to vacate your space and complete thegoogle form residence and meal plan withdrawal form, external link

$950 declining balance meal plan holders and students with remaining flex dollars will have their remaining funds transferred to their Campus Fund. If you have any questions or concerns about the meal plan withdrawal process, please email 

If you have already left your space, but left belongings, we will need you to come back to campus to gather your items by 5:00pm on March 23, 2020. 

Students who have recently moved and completed a withdrawal form and have removed their belongings from residence will automatically be included in our refund process.

Any administrative fees will be waived for all students who withdraw, due to these exceptional circumstances.

Immediate Changes in Residence Communities

Until the move-out deadline of March 23rd, and to further keep our community safe and support social distancing the following changes have come into effect:

  • There will be a No External Guest/Visitor Policy for all students
  • We discourage student use of common room/lounges or large residence spaces at this time 

For International Students & Exceptional Circumstances

If you’re an international student in residence and can’t return home by Monday, March 23 we are here to help.

Please fill out the Exceptional Circumstance form, external link to let us know how long you will need to stay in residence

What happens if I move out of residence but then can’t get home?

If your travel situation changes and you can’t leave Canada, you will be able to return to residence until alternative arrangements can be made.

What resources are available to me?

International Student Support (ISS) provides a number of services to international students.  If you have questions about health coverage or immigration processes please reach out to International Student Support at

If you need support

We understand that this situation may raise additional concerns and challenges for you.  If you are in need of support please connect with your Residence Advisors On-call or the Residence Life On Call via the front desk.

The Medical Centre is now physically CLOSED and has moved to a virtual system and appointments are provided by telephone or video-conferencing. Contact 416-979-5070 or at

The Centre for Student Development and Counselling (CSDC) is now physically CLOSED and has moved to a virtual support system to support current clients. If you wish to reach us, please contact 416-979-5195 or

Beginning Monday, April 13, 2020, all Ryerson students can access 24/7 mobile counselling or crisis support with Keep.meSAFE using the My SSP app. Links to download the My SSP app are here on Apple Store, external link  and Google Play, external link.

Find strategies for staying well during this time by clicking here.

If you are feeling ill

If you are currently experiencing flu like symptoms please reach out to Housing and Residence Life staff at 1-888-961-1191. This number is monitored 24/7 to support students and to ensure that they are connected to the appropriate community resources

For more information, visit Toronto Public Health, external link


Housing and Residence Life

We understand our international community is particularly impacted at this time - and we are here for you.

In order to help prevent the spread of COVID-19 and to protect the health of both students and staff we have implemented the following measures beginning Monday, March 16:

  • As of now until otherwise communicated, ISS will remain open like many other campus support services. As things continue to unfold we will keep you all updated. 
  • All ISS events and programs have been cancelled until May 1st, 2020. 
  • Advising appointments with an international student advisor will be conducted via phone or Google Hangouts. If you already have an appointment scheduled, one of our international student advisors will be connecting with you directly with next steps. 
  • You may submit status letter requests online by emailing the request form to Please note that our rush service will not be available at this time. 
  • If you are in need of a UHIP card, please complete the google formfollowing form, external link and your card will be emailed to you. 

Immigration Measures:

  • If you are unable to leave Canada at this time due to travel restrictions, please know that you are able to apply for an extension of your temporary residence documents.
  • If your legal status in Canada has expired, you may be able to restore your status or apply for a temporary resident permit. 
  • As travel restrictions become more prevalent and airlines decrease the number of flights available, you may wish to return home while you have the opportunity to do so. The Government of Canada has indicated that international students who held a valid study permit or had been approved for a study permit when the travel restrictions took effect on March 18, 2020, will be able to travel to Canada by air or land. They will be exempt from air travel and border restrictions. For more information, please consult the Implications of Travel Restrictions on IRCC Clients website, external link.
  • If you do return to your home country and your study permit and/or temporary resident visa (TRV) will expire in the upcoming months, you can apply for these documents from your home country prior to resuming your studies in Canada.
  • Please see the Government of Canada FAQs, external link for more detailed information regarding measures put in place by Immigration, Refugees & Citizenship Canada (IRCC) to help temporary residents currently navigating the immigration process.
  • International Student Support is available to support you with any questions related to navigating the Canadian immigration process. Reach out to them at
  • As more information becomes available, we will update this section.

International Students in Residence: 

Residence is closing as of March 23, 2020. If you’re an international student in residence and can’t return home by Monday, March 23 we are here to help. Please fill out the Exceptional Circumstance form, external link to let us know how long you will need to stay in residence.

Please check your Ryerson email for communication from the Housing and Residence Life team. If you are in need of support please connect with your Residence Advisor, Residence Advisors On-call, or the Residence Life Facilitator for your building.

Supports available to you:

Beginning Monday, April 13, 2020 Ryerson has partnered with Keep.meSAFE to provide all students with 24/7 mobile access to licensed counsellors via the My SSP app. Mental health care can be provided in over 60 languages and students can access the service from outside of Canada too.

  • Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides access to 24/7 immediate and unlimited access to licensed counsellors through telephone and mobile chat. 
  • Students can download the My SSP app on your phone’s app store: Apple Store, external link; Google Play, external link.

Please know that you are not alone during this time and ISS is here to support you.

The university will support you academically during this challenging time. Before making this decision, please ensure to connect with your professors to inquire about arrangements for all remaining course requirements, including final examinations. If returning to your home country, continue to monitor any entry restrictions or mandated self-qurantinees that may be required upon arrival. Email for all your questions.

Check your Ryerson email. ISS has provided a google formlink, external link to requesting your UHIP card, it will be emailed to you.

International Student Support is offering virtual and online support services. Book an appointment by emailing

If you would like to return home before the end of the semester, Ryerson will do whatever it can to support the completion of your courses. More information regarding global access to Ryerson systems can be found here.  Please keep in mind that you may need to use your Google authenticator to log in to D2L.

Updates and FAQs Regarding Support Service Delivery

Learning Support continues to offer 1:1 appointments and workshops to support your academic learning, over the phone and online.

Book a 1:1 appointment for support with writing, math, English language, and study skills, external link

Our workshops have also moved online - connect with your peers and a learning facilitator on Google Meet or Zoom. When you register, you will receive a link to join us virtually. Supported Learning Groups will be offered virtually starting March 23.

Some upcoming workshops include:

  • Introduction to effective oral presentations
  • Critical thinking and critical writing
  • Basics of referencing and citations
  • Introduction to managing tasks and time
  • Obstacles to writing
  • Effective revision and editing
  • Introduction to test and exam prep
  • Common grammar errors
  • Ethical scholarship in student writing
  • Basics of referencing and citations

Register and find the upcoming schedule , external link

Student Learning Support reception on the SLC 4th floor is closed. Connect with us by email.


Online Learning: Checklist for Students

As Ryerson’s learning environment goes virtual, we invite all students to engage with new ways of receiving material, participating in courses, and demonstrating knowledge.

  • Consider that your learning needs may be different in an online environment.
    Sometimes, online learning can be helpful in removing barriers to learning; however, other barriers may present themselves. Consider what your online strengths and needs are, and give yourself time to adapt and adjust your approach.

  • Discover yourself as an online learner
    It may be helpful to try a practice online test or activity (video, note-taking) to better understand yourself as an online learner and assess your strengths/obstacles in this setting.
  • “Show up” to class
    Treat online classes like an in-person class: set dedicated time each week for each online lecture. Take notes on online lecture content like you would in class, for example, and put concepts in your own words; illustrate ideas with examples. 

  • Manage your time
    Set dedicated time aside to review lecture notes, do practice problems, create flashcards, and work on assignments. Don’t forget to schedule downtime — relaxation, exercise, and (virtual) social time. Prioritize self-care. Developing and sticking to a routine is key!

  • Set Boundaries
    Set boundaries - physical or otherwise - between your “study” space/time and your downtime. This can help with your routine and minimize distractions. Pro tip: avoid studying on your bed.

  • Minimize distractions
    Minimize distractions by using website blocking apps or focus apps (like StayFocusd, Freedom, external link, or Forest, external link). This is especially important if achieving focus is a challenge for you. Communicate your needs to the people you live with. 

  • Participate
    If online discussion groups are available, ask questions and discuss topics with your peers, TAs, and instructors. 

  • Test yourself
    Use practice questions in your course material or use apps such as Quizlet, external link to create your own. If you get stuck, review the lecture content and use your textbook to find possible solutions. Don’t forget to use online discussion groups and forums to get and give support.
  • Consider hosting or joining an online study group.
    Learning from home doesn’t need to be a solitary activity. Peer to peer learning can be facilitated online through Google Hangouts.

  • Use email to contact Ryerson staff (Faculty, Learning Support Help, Academic Advisors, Departments, etc.)
    Reach out when you need help! Staff and faculty can always refer you to the right person if they are not able to answer your question or provide you with the appropriate support. Keep in mind that you cannot expect immediate replies, or replies on weekends.

While some courses work well in online formats, not all courses designed for in-person delivery will shift easily into a virtual environment. We encourage you to reach out for support as we go through this transition together. 

Additional resources to support your learning and wellbeing:


These tips were adapted from University of Toronto Mississauga Accessibility Services “Accessibility Resources for Students in Online Learning, external link” 


Career & Co-op Centre has moved to offering its services virtually - you can still connect with our team.

In line with Ryerson University’s plan to deal with COVID-19, the Career & Co-op Centre has moved to offering its services virtually to students, employers, and our faculty and staff partners. 

Students can book an appointment with us or sign up to one of our virtual workshops, external link.

For employers, Ryerson staff and faculty partners, we continue to be available to work with you to meet both your immediate needs and strategic goals.

All on-campus events until 1st May 2020 are cancelled or postponed. Continue to stay tuned to our website or social media channels for updates.

For students who work on campus with Career Boost or are on co-op or internships, we have some FAQs to help you:


It’s best to be in direct contact with your Co-op Program Specialist or your internship coordinator at Ryerson. Co-op students are advised to follow their employer’s policy and take instructions directly from their employer with regards to location of work/remote working. As the University has stated that classes will move online, Co-op students’ work terms continue because the winter term is continuing. Email for any questions.

On the back of the University’s plan to deal with COVID-19, we would like to advise all Career Boost supervisors and students to refer to the announcement for full details. Be in touch with your Career Boost supervisor and work with them on a plan for the remainder of your work term.  If you can’t work remotely on your Career Boost contract, your weekly hours will still be honoured, you won’t lose wages. You can email if you have further questions.

We are encouraging all employers to allow students to work from home where possible. If this is not a possibility students will not be penalized for work terms that end early. For further information on our policy, our Senior Manager, Career Integrated Learning, Thoywell Hemming is available to address any inquiries. Contact Thoywell at:

If you are looking for a work term for the summer, we encourage you to continue applying for positions via the Co-op Portal. We are advising employers to continue with their recruitment processes. During this period, we are encouraging employers to conduct interviews for the summer work term online.

For further information on our policy, our Senior Manager, Career Integrated Learning, Thoywell Hemming is available to address any inquiries. Contact Thoywell at:


Students should book an appointment with a Career Education Specialist or Coordinator at the Career & Co-op Centre:

At this time, the Summer 2020 Career Boost and Career Boost International Programs are currently proceeding as planned. Students are welcome to continue applying for available positions. Employers are encouraged to offer virtual interview options for the foreseeable future.

Students and employers will be notified at the earliest opportunity should there be any changes to the Summer 2020 Career Boost programming as a result of the evolving COVID-19 situation.

To help you prepare for virtual interviews, we encourage you to book an appointment online with a Career Education staff member. All appointments are currently being delivered through Google Hangouts during the University’s online delivery period.

Further questions can be sent to


To help you in your job search process, we encourage you to book an appointment online with a Career Education team member. All appointments are currently being delivered through Google Hangouts.

The Office of Student Care continues to serve the Ryerson community remotely by accepting referrals and connecting students to supports and resources.

To consult re: a specific situation involving a student in distress or to make a referral, please contact by email:

Marcia Boniferro, Coordinator, Student Case Management at

Ann Le, Student Conduct Officer at

Marcia and Ann can also arrange phone calls and video chats with members of the Ryerson community as needed. We are available to help students, faculty and staff address situations where students are navigating complex factors of an academic and personal nature.


You can still book a one-on-one mentoring appointment with Mentoring Facilitators and student staff.

Please go to and find your Mentoring Facilitator in the Advisors tab to set up a 1:1 Mentoring Appointment. We are still able to virtually meet you, Monday to Friday, 9am to 5pm. 

See below for FAQs related to the Tri-Mentoring Program if you are a current user seeking badges, certificates, or training. Email for any questions.


TMP will be switching to online training very shortly - once training is available online, those who have signed up will receive communication from staff on how to access it.

You must request an e-certificate here by March 27, 2020:, external link. Once you complete at least 1 badge and we verify the tasks, you will receive an email to confirm whether or not you were successful in getting an e-certificate.

Yes, by March 31, 2020. Strengths & Action Plan can still be submitted, and you can earn the Events badge by attending the live session by Reggie Waterman (you can also view the recording later). Contact Paulina at for more information.

Please contact Paulina at You must complete all 3 badges to earn a certificate.

Yes! From March 23 to April 3, 2020 Group Mentoring Community Meet Ups & Peer to Peer Mentoring Check Ins will be taking place virtually!  Please connect with your Group Mentoring or Lead Mentor directly or via, external link to find out session times. 

All events have been cancelled and please see below if you had organized an event and are looking for guidance moving forward.

As you are likely aware by now, the university has made the decision to move classes online and cancel or postpone all events from now until May 1st. Appreciating that this impacts all of our programming differently, we're here to support! We're starting to think about possible implications to orientation deadlines and will pass along more information as we become aware.

All events are cancelled until May 1st effective immediately, including those being organized by student groups. 

Possible next steps as it relates to your events: 

  • Communicate the cancellation to all participants/attendees, speakers, vendors and organizers. 
  • Work with vendors to see if any monies paid to them can be refunded, and any contracts signed can be cancelled or postponed/re-booked to a later date.
  • If you've booked an external venue, flights or accommodations please check in with the suppliers ASAP, and consult their refund policy, especially as it relates to "items out of your control" or "Force Majeure." Some airlines and hotels are allowing for refunds or rebooking, please look at their websites for more information.
  • Over the next day you may see events that you've submitted into ConnectRU being cancelled/denied. 

If you have any specific questions about how to approach a specific case related to your event please contact Andrew Bisnauth, Manager, Student Life and Campus Engagement at

Cheque Requisitions (CQ) are now being accepted by Financial Services via email. Follow these steps to submit:

1. The Cheque Requisition must be authorized by the project supervisor

2. Each payment request must be a separate PDF - CQ form with all backup attached (receipts or other documentation proving payment)

3. We cannot accommodate cheque pick up - at this time - a proper mailing address is required

4. The original CQ with receipts will need to be submitted to financial services at a later date marked "FOR DESTRUCTION ONLY"

Email for all questions and support.