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Student Affairs COVID-19 Information and Updates

Please note due to the ongoing and evolving nature of the COVID-19 outbreak as it affects Ryerson University, we will continue to update this page as details change.

Page last updated: October 19, 2020

Critical Updates 

We understand you have many questions regarding living on campus in the upcoming academic year. Please find the most up-to-date information here.

The Daphne Cockwell Complex, International Learning Centre and Pitman Hall are open with reduced capacity to maintain the health and safety of students. Housing and Residence Life will continue to accept applications for Fall/Winter 20/21 as long as space is available.

Students who are interested in a January move-in will hear from our department in mid-fall (October) on next steps.

We have put in place extensive COVID-19 measures based on public health guidelines to ensure the safety and wellbeing of our community including: reduced capacity, face mask policy, plexiglass barriers, contact tracing, enhanced cleaning practices, social distancing, limiting guest access, a phone line that is monitored 24/7 to support students who are experiencing flu-like symptoms to ensure that they are connected to the appropriate campus and community resources, adjustments to move-in day and orientation programming.

If students have COVID-19 symptoms or have been exposed to COVID-19, they must inform Housing and Residence Life at 1-888-960-1191 right away. This hotline is monitored 24 hours a day, 7 days a week. Students should also complete the Ministry of Health’s self-assessment, external link to determine if they need to get tested. 

Avoid close contact and keep a distance of two metres (six feet) from others. Become aware of the symptoms of COVID-19, external link and steps you can take to prevent its spread.  We all have a collective responsibility to take appropriate measures to keep our residences safe. You have a responsibility to take actions that will protect you, your fellow residents, staff in our buildings, as well as families and friends in the broader community.  

Tips from Toronto Public Health to Prevent the Spread of COVID -19:

  • Limit non-essential trips out of your home
  • Keep two metres (six feet) distance from others
  • Wear a mask or face covering in indoor public spaces and when you can’t keep physical distance
  • Clean your hands often. Use soap and water or an alcohol-based (70-90 per cent) hand sanitizer
  • Avoid touching your face with unwashed hands
  • Cover your cough or sneeze with your elbow or a tissue. Immediately throw the tissue in the garbage and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces
  • Avoid close contact with people who are sick
  • Stay home if you are feeling unwell
  • Download the COVID Alert app Opens in new window so you can be notified directly if you have been in close contact with someone who was contagious with COVID-19

Establishing a Social Circle

Please review the Ontario government recommended guidelines for creating a safe social circle, external link of family and friends who can interact without physical distancing.

In order to slow the spread of COVID-19, Housing and Residence Life will be restricting guest access to buildings for the foreseeable future. Students will be permitted to have two guests assist them with their move in process on their designated move in day. 

Overnight guests are not permitted at this time. Housing and Residence Life continues to monitor all public health regulations related to COVID-19 and will update students of any changes to our guest policy throughout the year. Students who have concerns about the guest policy are encouraged to connect with the Housing office.

 

Yes, Ryerson has developed a mask policy, please review the details of the policy here. Students and staff are required to wear a face covering in all public spaces and common spaces such as hallways, lounges, kitchens, laundry rooms, elevators. Students are not required to wear a mask in their assigned room. Visitors to the Housing office will be required to wear a mask.

Yes - residence students are able to complete their 14-day travel self-isolation period within residence. Please connect with our office (housing@ryerson.ca)  to discuss the measures that are in place for students who need to self-isolate due to recent travel.

Housing and Residence Life will continue to offer spaces throughout the Fall and Winter provided spaces are still available. If you have accepted your residence offer and wish to defer your application till January, please connect with our office to cancel your current offer and defer your application to January. 

Our commitment is to ensure the health and safety of our community and we have put in place measures to prevent the spread of COVID-19.  If there is a second wave, we will follow public health advice and government directives to address the situation.  We will keep our students informed with timely updates about actions we are taking to manage the situation.  We will work with students to address the situation in an equitable way, while also working with students who face exceptional circumstances that make it challenging to move out of residence. 

Housing and Residence Life programming will be provided within the Residence Halls. Students will have access to Residence Advisors who can support them in their transition into residence and first year. Additionally, the Academic Links are available to support students academic success as they navigate online learning environments and the new demands of post-secondary education. 

In addition to online and virtual events, Housing and Residence Life will be providing limited, in person, optional,socially distanced t programming for students to safely connect with other students within residence.

Students have expressed a lot of interest in living in residence in January.  Housing and Residence Life continues to monitor all public health guidelines related to COVID-19 and will update students of any changes to our building capacity.

The first installment is required to be paid upon acceptance of a residence offer. Housing and Residence Life will work with students to establish payment plans to address financial challenges as appropriate.

We can work with students to set up a payment plan to address financial challenges.  Please email housing@ryerson.ca for further information.

If you are not interested in living in residence for the fall term, our residence application provides the option to request a deferral to January. However, we are not able to guarantee residence for the winter semester, but will offer spaces as they become available. 

Please review the Ryerson COVID-19 Information and Update page for information regarding campus spaces here. 

Dine-in and take-out meal service will be available at Pitman Dining Hall seven days a week for students living in residence. Food Services has implemented several changes to keep dining hall guests and staff safe while still accommodating diverse dietary considerations. Meal plan holders must swipe their OneCard to enter.

All other dining halls and campus eateries will be closed until further notice. As Ryerson continues to plan for a gradual reopening of campus, more Food Services locations may be reopened at a future date. Read more about Fall 2020 service changes for food on campus.

Students can feel free to reach out to Housing and Residence Life via email at housing@ryerson.ca or via phone at 416-979-5284. The office is open on weekdays in the summer with reduced hours from 10:00am to 3:00pm. On September 8, 2020 we will return to our regular hours of weekdays from 10:00am to 5:00pm, and will be able to answer any questions or concerns that students have about their applications.

When would Housing and Residence Life inform residents about positive cases in residence?

When a positive case of an individual who has been on campus is reported, Ryerson University tracks, monitors and assesses the risks to community members for each case, to prevent any potential spread of COVID-19. 

If an individual tests positive for COVID-19 and public health agencies advise that there is a possible exposure risk for members of the Ryerson community, those impacted will be contacted by the university and advised on what precautions must be taken.

Residence students would be advised of a positive case if an individual case investigation confirmed that other students may have been exposed to the infected student. Criteria such as mask wearing, social distancing and shared spaces as well as advice from Toronto Public Health would be considered in identifying who may be at risk.                          

Based on current public health recommendations, a confirmation of a positive test within a classroom or on campus activity does not automatically indicate other individuals in the same space were at risk of exposure to COVID-19.

To learn more about what Ryerson University is doing to prevent the spread of COVID-19 and what you should do if you test positive or think you might be sick, visit: https://www.ryerson.ca/covid-19/reporting-covid-19-cases/information-for-students/

Could you tell us who tested positive?  

Due to the confidentiality and privacy requirements of personal health data, the university cannot share the names of those who test positive. However, as part of the university’s investigation into each case, those impacted will be contacted by the university and advised on what precautions must be taken.

 

When a positive case of an individual who has been on campus is reported, Ryerson University tracks, monitors and assesses the risks to community members for each case, to prevent any potential spread of COVID-19. 

If an individual tests positive for COVID-19 and public health agencies advise that there is a possible exposure risk for members of the Ryerson community, those impacted will be contacted by the university and advised on what precautions must be taken.

Residence students would be advised of a positive case if an individual case investigation confirmed that other students may have been exposed to the infected student. Criteria such as mask wearing, social distancing and shared spaces as well as advice from Toronto Public Health would be considered in identifying who may be at risk.                          

Based on current public health recommendations, a confirmation of a positive test within a classroom or on campus activity does not automatically indicate other individuals in the same space were at risk of exposure to COVID-19.

Learn more about what Ryerson University is doing to prevent the spread of COVID-19 and what you should do if you test positive or think you might be sick.

Due to the confidentiality and privacy requirements of personal health data, the university cannot share the names of those who test positive. However, as part of the university’s investigation into each case, those impacted will be contacted by the university and advised on what precautions must be taken.

Please review the Ryerson COVID-19 Information and Update page for information regarding the winter semester.

Our commitment is to ensure the health and safety of our community and we have put in place measures to prevent the spread of COVID-19. We will continue to offer residence in a reduced capacity of 1:1 ( bed to washroom) ratio in order to maintain the health and safety of students. We will continue following public health advice and government directives and keep our students informed with timely updates about actions we are taking to manage the situation.

We understand our international community is particularly impacted at this time - and we are here for you.

In order to help prevent the spread of COVID-19 and to protect the health of both students and staff we have implemented the following measures beginning Monday, March 16:

  • ISS remains open, in online formats, like many other campus support services. 
  • Advising appointments with an international student advisor will be conducted via Google Meet or Zoom. 
  • You may submit status letter requests online by completing all sections of the google formStatus Letter Request Form, external link and selecting the appropriate letter for your specific purpose. If you are not certain of which type of letter to select, contact the ISS office at issask@ryerson.ca for assistance. An incomplete form may not be accepted and can delay your request.  
  • Please note that our rush service will not be available at this time. 
  • If you are in need of a UHIP card, please complete the google formfollowing form, external link and your card will be emailed to you.


Immigration Measures:

  • If you are unable to leave Canada at this time due to travel restrictions, please know that you are able to apply for an extension of your temporary residence documents.
  • If your legal status in Canada has expired, please request an appointment with an international student advisor at issask@ryerson.ca for your next steps.
  • If you wish to return to your home country, please connect with your program administrator or departmental assistant to inquire about course arrangements for the upcoming semester before making this decision. We recommend that you continue to monitor entry restrictions, airline policies and mandatory self-quarantine periods that may be required upon your arrival in your home country.
  • Returning to Canada: If you have a valid study permit or study permit approval issued on or before March 18, 2020, have travelled back to your home country and are planning to return to Canada, please note that your travel must be essential and non-discretionary external link, external link. For more information, it is important that you consult the FAQ section below under “I’m an international student with a valid study permit. Can I travel to Canada?”
  • Support letter for travel to Canada: If you have a valid study permit, your classes are being held online and you are seeking to return to Canada, please fill out the google formStatus Letter Request Form, external link and request "Confirmation of Enrolment - Support letter for traveling to Canada for students with a valid study permit or study permit approval issued on or before March 18, 2020”. This is intended as a support letter and does not guarantee your entry to Canada.
  • International Student Support is available to support you with any questions related to navigating the Canadian immigration process. Reach out to them at issask@ryerson.ca
  • As more information becomes available, we will update this section.

International Students and Residence: 

Housing and Residence Life is currently accepting applications for Fall/Winter 20/21. They continue to follow public health and governmental directives in providing residence spaces that follow the required social distancing and health and safety guidelines.  Housing and Residence Life’s priority is to continue to provide residence; our housing team will be in touch with all applicants as the COVID-19 situation in Toronto develops. For any questions or concerns about your housing application, please contact housing@ryerson.ca.

Supports available to you:

Beginning Monday, April 13, 2020 Ryerson has partnered with Keep.meSAFE to provide all students with 24/7 mobile access to licensed counsellors via the My SSP app. Mental health care can be provided in over 60 languages and students can access the service from outside of Canada too.

  • Keep.meSAFE is a mental health counselling service that specializes in student mental health support and provides 24/7 access to licensed counsellors through telephone and mobile chat. 
  • Students can download the My SSP app on your phone’s app store: Apple Store, external link; Google Play, external link. Keep.meSAFE can also be accessed with a phone call by dialing 1-844-451-9700.

Please know that you are not alone during this time and ISS is here to support you.

Immigration, Refugees and Citizenship Canada (IRCC) recently announced an update to travel restrictions for international students, external link travelling to Canada. This change goes into effect on October 20th, 2020 and affects all international students, regardless of where they are travelling from or when their study permit was approved.

Beginning October 20th, 2020, international students will be able to enter Canada only once their designated learning institution (DLI) has an approved COVID-19 readiness plan in place. 

Ryerson remains committed to supporting you at this time and is actively working with the relevant authorities on the institution's COVID-19 readiness plan. Once we have more information, we will communicate with students via their Ryerson email. At this time, we encourage you not to make travel arrangements until further details are provided.

For international students whose study permits are rejected or denied, the deadline for withdrawing from an undergraduate or graduate program with a full refund is Friday, October 16, 2020. Students seeking a tuition refund must complete this google formInternational Student Tuition Refund Request Form, external link by October 16, 2020 and upload a copy of their rejection letter. Please refer to the Financial Assistance, Awards and Student Fees COVID-19 Information and Updates Page under “What are the refund timelines if I decide to drop a Fall 2020 class?” for additional information.

For official and complete lists of important dates, academic deadlines and refund deadlines, please see:

There are many things to consider before you travel to Canada to begin your studies. Please see our Pre-Arrival Checklist 2020-2021 and COVID-19 for suggestions on what to pack, quarantine requirements and getting started at Ryerson.

Absolutely! Upon confirming your offer of admission to Ryerson, we recommend that you apply for your study permit as soon as possible. Due to COVID-19, many of the Visa Application Centres are temporarily closed, so at this time, you will need to apply online. To start the study permit application process, please create an online secure IRCC account, external link free of charge. IRCC stands for Immigration, Refugees and Citizenship Canada, which is the government entity that processes applications to work, study, visit and/or move to Canada. You will proceed to answer a questionnaire that determines which application forms and documents are required based on your unique situation. Please complete the application forms, upload the required documents and finalize your application by making the study permit fee payment by credit or debit card within your online secure IRCC account. Upon paying the application fee, the application is complete and submitted for processing.

Medical examinations are only needed in certain situations, external link and will be prompted by a request in your online study permit application if required. If you do need to obtain a medical examination, please contact an IRCC-designated panel physician, external link near you to inquire about the availability of appointments. If you are not able to complete the medical examination for purposes related to COVID-19, such as closure of panel physician offices or inability to travel, your application will not be refused on the account of missing documents due to COVID-19-related service disruptions. , external link Please upload a request for an extension in your online IRCC account.

As a temporary measure, individuals are exempt from giving biometrics if they are applying from within Canada:

  • to extend their stay as a student, worker or visitor
  • to restore their status as a student, worker or visitor
  • for a work or study permit
  • for a visitor visa
  • for a temporary resident permit

This applies to all new applications as well as applications already in progress.

It applies even if:

  • your application form for a work permit, study permit or visitor visa says it’s for applicants outside Canada
  • The IRCC online application system asks you to pay a biometric fee (CAN$85)

This temporary measure does not apply if you’re outside Canada. For further information on this temporary exemption, please see the COVID-19 IRCC website, external link.

 

If you did not apply to extend your study permit before leaving Canada, you should apply for a new study permit, external link as study permit extensions can only be requested from inside of Canada. At this time, study permit applications must be submitted online through your secure IRCC account, external link. This account is also referred to as a MyCIC account or GC Key. You will need to request a status letter from ISS to confirm your enrolment as this is a mandatory document for your application. Please apply for your new study permit as soon as possible to get your application in the queue for processing.

While this fall will be different from other years, Ryerson has a comprehensive series of programs and supports available to help you transition to the university or welcome you back, wherever you are. In order to get your application in the queue, you should apply for your study permit as soon as you receive your offer of admission. With faculty-specific Fall 2020 learning plans confirmed, students can choose to begin studying from outside of Canada if their study permit has not yet been approved. 

Effective July 14, 2020, Immigration, Refugees and Citizenship Canada (IRCC) is implementing a temporary two-stage study permit approval process to support new international students beginning a program online this fall, external link

The temporary process will allow applicants to count the time spent studying online abroad towards their post-graduation work permit if they submit a study permit application prior to September 15, 2020, as long as they are able to satisfy all requirements and receive the full approval of their study permit application at a later date. As services begin to re-open, applicants will be required to submit remaining documents and receive an approved study permit before being allowed to travel to Canada.

The temporary stages for approval are 1) approval-in-principle and 2) eligibility/admissibility.

In order to pass the approval-in-principle stage applicants must provide the following:

  1.  An Offer of Admission from Ryerson 
  2. Sufficient financial support , external link(we recommend demonstrating at least one year of funding). 
  3. A study permit application must be submitted before September 15, 2020. 

Upon providing the above documentation with their study permit application, applicants can begin studying online abroad and have that time count towards their post-graduation work permit (PGWP), provided they meet other criteria and that they eventually receive full approval of their study permit.

An applicant will receive final approval once they have met all eligibility and admissibility requirements, including submitting biometrics and necessary documents such as an immigration medical exam and a police certificate (where applicable). Only once a final approval is received will an applicant be able to travel to Canada - provided travel restrictions have been lifted.

If you decide to begin your academic program prior to receiving your study permit final approval, there are a few important considerations to take into account:

  • If your study permit application is denied, you may not be able to proceed with or complete your academic program when in-person classes resume. In this case, any request for tuition refunds, whether partially or in full, will be subject to university policy. 
  • If you intend to remain in Canada upon completing your studies via the Post-Graduation Work Permit (PGWP) Program, you must submit an application for a study permit prior to September 15, 2020and before starting your online studies if you want them to count towards the length of your PGWP. If you begin your program before you submit your study permit application , the time that you are studying online without this document will not count toward the length of your PGWP. For more information on PGWP considerations and distance learning, please see Will taking courses online impact my post-graduation work permit (PGWP)?

Ryerson will do whatever we can to support your access to our educational platforms. More information regarding global access to Ryerson systems can be found here. Please keep in mind that you may need to use a Google authenticator to log into D2L.

If you will be enrolled in online courses and are residing outside of Canada for Fall 2020, please fill out the google formUHIP inquiry request form, external link at the beginning of September 2020 to request a UHIP exemption for the Fall 2020 semester. Please select “Deferral to Winter 2021 semester due to out of country” as the reason for completing the form. All requests should be submitted before September 30, 2020. 

For further information regarding UHIP coverage, please visit uhip.ca, external link. If you have any questions, please do not hesitate to get in touch with us by emailing us at uhip@ryerson.ca.

If your courses have been moved online due to COVID-19, you are still eligible to apply for a PGWP. Immigration, Refugees and Citizenship Canada (IRCC) has updated the eligibility requirements, external link to reflect this change. If you have a valid study permit, have been pre-approved for a study permit OR have applied for a study permit prior to September 15, 2020 AND are unable to travel to Canada to begin your studies, you are still eligible for a PGWP. 

IRCC issued a subsequent PGWP eligibility update on August 26th, 2020, external link indicating expanded eligibility criteria for students beginning their studies online between May and September 2020.

Three changes are being introduced:

  • Students may now study online from abroad until April 30, 2021, with no time deducted from the length of a future post-graduation work permit, provided 50% of their program of study is eventually completed in Canada.
  • Students who have enrolled in a program that is between 8 and 12 months in length, with a start date from May to September 2020, will be able to complete their entire program online from abroad and still be eligible for a post-graduation work permit.
  • Students who have enrolled in a program with a start date from May to September 2020 and study online up to April 30, 2021, and who graduate from more than one eligible program of study, may be able to combine the length of their programs of study when they apply for a post-graduation work permit in the future, as long as 50% of their total studies are completed in Canada.

To be eligible for these measures, students must have submitted a study permit application before starting a program of study in the spring, summer, or fall 2020 semester, or the January 2021 semester. All students must eventually be approved for a study permit.

At this time, applications for PGWP made outside of Canada must be submitted online through an online IRCC account, external link. Instructions on how to complete an online application can be found here, external link. To submit an online application, you will need a scanner or camera to make digital copies of your required documents and a debit or credit card to pay the application fee.  You have up to 180 days, external link to submit your application for a PGWP after receiving official confirmation that you have satisfied all of your program requirements and are eligible to graduate. 

Supporting documents for your PGWP application include a PGWP letter from ISS confirming the completion of your study and your final transcripts from your RAMSS account. To request a PGWP letter from the ISS, please complete all sections of the google formStatus Letter Request Form, external link and select the appropriate letter for your purposes.. In order to receive a PGWP letter from ISS, you must have attended a mandatory PGWP Immigration Insights Session

Effective June 30, 2020 Ryerson is issuing official digital transcripts Please order an e-transcript through your RAMSS account under “My Academics” to include in your PGWP application.

Immigration, Refugees and Citizenship Canada (IRCC) allows some situations in which international students may take an authorized leave, external link from their studies for a maximum of 150 days and continue to comply with the conditions of their study permit. You do not need to inform IRCC of your authorized leave, however, you will be required to show proof that your leave was authorized and no longer than 150 days if they ask for it in the future. Due to IRCC regulations, you cannot work on or off-campus during an authorized leave from your study program, even if your study permit says you’re allowed to work in Canada. If you take a leave of absence for any of the reasons approved by IRCC and you continue to comply with the conditions of your study permit, you may still be eligible for a PGWP, external link. We do not anticipate that you will obtain a longer PGWP as a result of taking an authorized leave. Please ensure to follow the procedure on the Short-Term Withdrawal page and connect with your program administrator or departmental assistant.

International students are temporarily authorized to work more than 20 hours a week if they hold a valid study permit, are eligible to work off campus and are providing an essential service. Find out if your job is considered an essential service, external link. This change is in effect until August 31, 2020.  

Full-time undergraduate students with a valid study permit who were enrolled during the Winter 2020 semester and will enroll in the Fall 2020 semester can work full-time during regularly scheduled breaks. This includes the summer break.

Full-time graduate students who are not employed in essential service may continue to work up to 20 hours off-campus pending they meet all other eligibility requirements, external link of working off-campus.

Service Canada locations are currently closed, however, you can apply to obtain or renew your Social Insurance Number online via the Service Canada website, external link. Please see the online application guide, external link to ensure you have all required documents before beginning your application.

We understand that it may be more comfortable and cost-effective to return to your home country for the Fall 2020 semester. With faculty-specific Fall 2020 learning plans confirmed, , we encourage you to take the following steps before making a decision on returning to your home country:

  1. Contact your academic advisor to confirm the format of course delivery for the Fall 2020 semester.
  2. Consider your access to the internet and the technology needed to complete your coursework. Communicate with your instructors for information related to course content and delivery.
  3. Look up travel restrictions in your home country to determine if you will be able to travel. Consider country specific quarantine protocols and restrictions.
  4. Check the validity and expiration dates of your passport, study permit and temporary resident visa (if applicable). If your documents are about to expire please reach out to an international student advisor at issask@ryerson.ca for further assistance. 

 

 

ISS is committed to supporting students in navigating the uncertainties associated with their immigration applications at this time. Please feel free to reach out to us for support at issask@ryerson.ca or register for one of our immigration insights group advising sessions

 

Updates and FAQs Regarding Support Service Delivery

Learning Support continues to offer 1:1 appointments and workshops to support your academic learning, over the phone and online.

Book a 1:1 appointment for support with writing, math, English language, and study skills, external link

Our workshops have also moved online - connect with your peers and a learning facilitator on Google Meet or Zoom. When you register, you will receive a link to join us virtually. Supported Learning Groups will be offered virtually starting March 23.

Some upcoming workshops include:

  • Introduction to effective oral presentations
  • Critical thinking and critical writing
  • Basics of referencing and citations
  • Introduction to managing tasks and time
  • Obstacles to writing
  • Effective revision and editing
  • Introduction to test and exam prep
  • Common grammar errors
  • Ethical scholarship in student writing
  • Basics of referencing and citations

Register and find the upcoming schedule , external link

Student Learning Support reception on the SLC 4th floor is closed. Connect with us by email.

  

Online Learning: Checklist for Students

As Ryerson’s learning environment goes virtual, we invite all students to engage with new ways of receiving material, participating in courses, and demonstrating knowledge.

  • Consider that your learning needs may be different in an online environment.
    Sometimes, online learning can be helpful in removing barriers to learning; however, other barriers may present themselves. Consider what your online strengths and needs are, and give yourself time to adapt and adjust your approach.

  • Discover yourself as an online learner
    It may be helpful to try a practice online test or activity (video, note-taking) to better understand yourself as an online learner and assess your strengths/obstacles in this setting.
  • “Show up” to class
    Treat online classes like an in-person class: set dedicated time each week for each online lecture. Take notes on online lecture content like you would in class, for example, and put concepts in your own words; illustrate ideas with examples. 

  • Manage your time
    Set dedicated time aside to review lecture notes, do practice problems, create flashcards, and work on assignments. Don’t forget to schedule downtime — relaxation, exercise, and (virtual) social time. Prioritize self-care. Developing and sticking to a routine is key!

  • Set Boundaries
    Set boundaries - physical or otherwise - between your “study” space/time and your downtime. This can help with your routine and minimize distractions. Pro tip: avoid studying on your bed.

  • Minimize distractions
    Minimize distractions by using website blocking apps or focus apps (like StayFocusd, Freedom, external link, or Forest, external link). This is especially important if achieving focus is a challenge for you. Communicate your needs to the people you live with. 

  • Participate
    If online discussion groups are available, ask questions and discuss topics with your peers, TAs, and instructors. 

  • Test yourself
    Use practice questions in your course material or use apps such as Quizlet, external link to create your own. If you get stuck, review the lecture content and use your textbook to find possible solutions. Don’t forget to use online discussion groups and forums to get and give support.
  • Consider hosting or joining an online study group.
    Learning from home doesn’t need to be a solitary activity. Peer to peer learning can be facilitated online through Google Hangouts.

  • Use email to contact Ryerson staff (Faculty, Learning Support Help, Academic Advisors, Departments, etc.)
    Reach out when you need help! Staff and faculty can always refer you to the right person if they are not able to answer your question or provide you with the appropriate support. Keep in mind that you cannot expect immediate replies, or replies on weekends.

While some courses work well in online formats, not all courses designed for in-person delivery will shift easily into a virtual environment. We encourage you to reach out for support as we go through this transition together. 

Additional resources to support your learning and wellbeing:

 

These tips were adapted from University of Toronto Mississauga Accessibility Services “Accessibility Resources for Students in Online Learning, external link” 

 

Career & Co-op Centre has moved to offering its services virtually - you can still connect with our team.

In line with Ryerson University’s plan to deal with COVID-19, the Career & Co-op Centre has moved to offering its services virtually to students, employers, and our faculty and staff partners. 

Students can book an appointment with us or sign up to one of our virtual events or workshops, external link, opens in new window.

For employers, Ryerson staff and faculty partners, we continue to be available to work with you to meet both your immediate needs and strategic goals.

All on-campus events are cancelled or postponed until further notice. Continue to stay tuned to our website or social media channels for updates. 

For students who work on campus with Career Boost or are on co-op or internships, we have some FAQs to help you:

It’s best to be in direct contact with your Co-op Program Specialist or your internship coordinator at Ryerson. Co-op students are advised to follow their employer’s policy and take instructions directly from their employer with regards to location of work/remote working. As the University has stated that classes will move online, Co-op students’ work terms continue because the winter term is continuing. Email coop@ryerson.ca for any questions.

To help you in your job search process, we encourage you to book an appointment online with a Career Education team member. All appointments are currently being delivered through Google Hangouts.

At this time, the Fall/Winter 2020-21 Career Boost and Career Boost International Programs are currently proceeding as planned. Students are welcome to continue applying for available positions. Employers are encouraged to offer virtual interview options for the foreseeable future.

Students and employers will be notified at the earliest opportunity should there be any changes to the Fall/Winter 2020-21 Career Boost programming as a result of the evolving COVID-19 situation.

To help you prepare for virtual interviews, we encourage you to book an appointment online with a Career Education staff member. All appointments are currently being delivered through Google Hangouts during the University’s online delivery period.

Further questions can be sent to careerboost@ryerson.ca.

The Office of Student Care continues to serve the Ryerson community remotely by accepting referrals and connecting students to supports and resources.

To consult re: a specific situation involving a student in distress or to make a referral, please contact by email:

Marcia Boniferro, Coordinator, Student Case Management at studentcare@ryerson.ca

Ann Le, Student Conduct Officer at rsco@ryerson.ca

Marcia and Ann can also arrange phone calls and video chats with members of the Ryerson community as needed. We are available to help students, faculty and staff address situations where students are navigating complex factors of an academic and personal nature.

 

You can still book a one-on-one mentoring appointment with Mentoring Facilitators and student staff.

Please go to ryerson.peoplegrove.com and find your Mentoring Facilitator in the Advisors tab to set up a 1:1 Mentoring Appointment. We are still able to virtually meet you, Monday to Friday, 9am to 5pm. 

See below for FAQs related to the Tri-Mentoring Program if you are a current user seeking badges, certificates, or training. Email tmentor@ryerson.ca for any questions.

 

TMP will be switching to online training very shortly - once training is available online, those who have signed up will receive communication from staff on how to access it.

You must request an e-certificate here by March 27, 2020: https://forms.gle/qWv18XvLaxLfH4SAA, external link. Once you complete at least 1 badge and we verify the tasks, you will receive an email to confirm whether or not you were successful in getting an e-certificate.

Yes, by March 31, 2020. Strengths & Action Plan can still be submitted, and you can earn the Events badge by attending the live session by Reggie Waterman (you can also view the recording later). Contact Paulina at pmentor@ryerson.ca for more information.

Please contact Paulina at pmentor@ryerson.ca. You must complete all 3 badges to earn a certificate.

Yes! From March 23 to April 3, 2020 Group Mentoring Community Meet Ups & Peer to Peer Mentoring Check Ins will be taking place virtually!  Please connect with your Group Mentoring or Lead Mentor directly or via ryerson.peoplegrove.com, external link to find out session times. 

All events have been cancelled and please see below if you had organized an event and are looking for guidance moving forward.

As you are likely aware by now, the university has made the decision to move classes online and cancel or postpone all events from now until May 1st. Appreciating that this impacts all of our programming differently, we're here to support! We're starting to think about possible implications to orientation deadlines and will pass along more information as we become aware.

All events are cancelled until May 1st effective immediately, including those being organized by student groups. 

Possible next steps as it relates to your events: 

  • Communicate the cancellation to all participants/attendees, speakers, vendors and organizers. 
  • Work with vendors to see if any monies paid to them can be refunded, and any contracts signed can be cancelled or postponed/re-booked to a later date.
  • If you've booked an external venue, flights or accommodations please check in with the suppliers ASAP, and consult their refund policy, especially as it relates to "items out of your control" or "Force Majeure." Some airlines and hotels are allowing for refunds or rebooking, please look at their websites for more information.
  • Over the next day you may see events that you've submitted into ConnectRU being cancelled/denied. 

If you have any specific questions about how to approach a specific case related to your event please contact Andrew Bisnauth, Manager, Student Life and Campus Engagement at abisnaut@ryerson.ca

Cheque Requisitions (CQ) are now being accepted by Financial Services via email. Follow these steps to submit:

1. The Cheque Requisition must be authorized by the project supervisor

2. Each payment request must be a separate PDF - CQ form with all backup attached (receipts or other documentation proving payment)

3. We cannot accommodate cheque pick up - at this time - a proper mailing address is required

4. The original CQ with receipts will need to be submitted to financial services at a later date marked "FOR DESTRUCTION ONLY"

Email sif@ryerson.ca for all questions and support.