Skip to main content
graduate roll english roll math roll accommodation roll study roll writing roll test roll test roll test roll

COVID-19 Updates

Ryerson University Updates

To ensure everyone's health and safety during the COVID-19 outbreak, Ryerson University is operating on an essential services model on our campus until further notice. Ryerson services, including Academic Accommodation Support and the Test Centre, have moved online. Please visit the  Student Wellbeing Services website for  COVID-19 updates and resources, related to AAS, Centre for Student Development and Counselling, and the Ryerson Medical Centre. For general Ryerson updates and FAQs, please visit Ryerson COVID-19 Information and Updates.

AAS Updates

Academic Accommodation Support (AAS) is currently providing remote support to students.

For information about the registration process, see How to Register with AAS.

For accommodation specific questions, please contact your Academic Accommodation Facilitator directly via email.

Please see the FAQ below.

I’m registered with AAS. How will my accommodations be implemented in an online environment?

Just like in-person classes, your instructor should be the first point of contact for addressing the details of how your accommodations will work. Consider if the course has changed and evaluate which accommodations you still require. Then, email your instructor to negotiate how your accessibility needs can be met. Remember, your accommodation letter is available to you on our online system.

If you require more support, email your Academic Accommodation Facilitator.

 

My instructor isn’t responding to my emails about my accommodations. What are some next steps I can take or other solutions I can try?

First, be sure to wait a few days for a reply. While you’re waiting for their response, continue to complete your work for the course, if possible. If you haven’t received a response after a reasonable period, send a follow-up message. 

In your emails (or added to your follow-ups) include all the information the instructor needs to address your concerns: course code, specific accommodation needs, and timelines (eg. proposed dates for extensions). 

If you require more support with reaching your instructor, contact your Academic Accommodation Facilitator.

 

I use assistive technology for testing, but I don’t know how it will work on my computer and in the online test platform. Can I try it before the test?

Trying out your assistive technology before the test begins is really important. To make sure everything will run smoothly:

  1. Take a D2L Practice Test and see how the platform works with your assistive technology. There are a few steps to getting it set up, so follow the instructions closely. 
  2. Let your instructor know what assistive technology you will be using (as per your accommodations) and ask what test platform is being used
  3. Contact Suzanne MacArthur (Assistive Technology Specialist) to explore a variety of solutions specific to your own situation. 

Email suzanne.macarthur@ryerson.ca or Book an Assistive Technology Appointment

My assistive technology doesn’t work properly on the online platform my instructor is using. How can I try to fix it and who can I ask for more help?
  1. Refer to recommended browser and assistive technology combinations for general recommendations on browser compatibility with assistive technology. 
  2. Add any Chrome extensions that are part of your assistive technology software. 
  3. Already doing that? Check out this text-to-speech guide for D2L quizzes and/or explore these troubleshooting suggestions for using Dragon with D2L.

Still have questions? Email Suzanne MacArthur (Assistive Technology Specialist) at suzanne.macarthur@ryerson.ca

I’m having trouble learning from home and/or in an online environment. Where can I get strategies that can support me as a learner with a disability?

Hosted by AAS staff and open to all AAS-registered students, the STRIVE program offers learning strategy and assistive technology support. Visit the STRIVE website for details. 

You can also check out these online learning strategies for students with disabilities.

For individual learning strategy support, email Sydney Tran (sydney.tran@ryerson.ca) or Book a Virtual Learning Strategies Appointment

I am struggling with mental health and other disability impacts at this time. How can I get support?

Our current situation can be challenging, but you are not alone. There are lots of resources available:

  1. Ryerson’s Centre for Student Development and Counselling (CSDC) offers virtual support for students who are already connected with them. Contact 416-979-5195 or csdc@ryerson.ca
  2. The Ryerson Medical Centre is offering care via telephone and video conferencing. Contact 416-979-5070 or at medicalct@ryerson.ca to schedule an appointment.
  3. For more wellbeing strategies and resources, see the “Staying Well During COVID-19” tab on the Student Health & Wellbeing COVID-19 Updates Webpage

To speak with a trained counsellor by phone at any time, call the Good2Talk 24/7 line for post-secondary students at 1-866-925-5454 or visit good2talk.ca

Test Centre Updates

The Test Centre continues to work remotely and will not be administering tests/exams during spring/summer. 

Please continue using our  online booking system to schedule accommodated tests, so we can connect with your professors about applying your accommodations in the online environment.

For Students

To apply your accommodations to your Spring/Summer 2020 tests and exams:

  1. Schedule the accommodated test/exam using our online booking system, at least 5 days prior to the test date
  2. Check for a confirmation email, which will provide a record of your request, indicate that the test/exam will be written in an online/virtual format, and will provide you with important links to accommodation support documents (as well as contact information)

Once your request is complete, the Test Centre will contact your professor to apply your accommodations in the online platform. The professor will be administering the exam, not the Test Centre. 

For questions or concerns, contact testcentre@ryerson.ca

For Faculty

The Ryerson Test Centre is closed due to COVID-19 and will not be administering tests/exams. Students should book accommodated tests using our online system and you will receive details about their accommodations.

Once you have received an email from the Test Centre confirming a student’s accommodated test booking and accommodations, your responsibilities are to:

  1. Set up the appropriate accommodations within the online testing platform
  2. Communicate to the student that the testing accommodations are in place
  3. Contact The Test Centre (testcentrefaculty@ryerson.ca) with any questions/for support

Note: You do not need to upload the test or confirm the booking on the Test Centre portal.

 

For support, contact testcentrefaculty@ryerson.ca and consult these additional resources:

Accommodating Students in Online Exams

Ryerson Test Centre: Faculty FAQ

Exam Information for Professors and Invigilators (Office of the Registrar)

Centre for Excellence in Learning and Teaching

 

Academic Accommodation Support

In effort to combat the spread of COVID-19, and maintain the health and wellness of our community, Ryerson University has moved to an essential model on campus as instructed from the President. While our physical office doors may be closed,  AAS and the Test Centre are still available to provide support for you  remotely.

For general inquiries, please connect with: 

aasadmin@ryerson.ca

For accommodation specific questions, contact your Academic Accommodation Facilitator directly. Their contact information can be found at: https://www.ryerson.ca/studentlearningsupport/contact/

 

What is Academic Accommodation Support? (video - no sound)

For students living with disabilities looking for help with their academic accommodations.

As Ryerson University’s disability services office, we work confidentially and directly with incoming and returning students who live with both temporary and permanent disabilities that impact their academic functioning.

Students eligible for academic accommodation support have singular or multiple disabilities such as learning disabilities, sensory impairments, acquired brain injuries, ADHD, and mental health, medical, and mobility issues.

We work with students to create and implement individualized academic accommodation plans so students can more fully participate in their studies whether at the certificate, undergraduate or graduate level. We work with any student who requires academic accommodation regardless of program or course load.

 

AAS Student Handbook

Due to COVID-19, our registration process has changed. For current information, see How to Register

Download (PDF) AAS Student Handbook

if you require an accessible copy of this Handbook, please email aasadmin@ryerson.ca

AAS Online Services

Go to AAS Online Services to view/send your Accommodation Letter or Book a Test/Exam:

AAS ONLINE SERVICES

Location and Contact Information

Due to the Student Learning Centre (SLC) building closure, we are only providing virtual support!

By email: aasadmin@ryerson.ca

Academic Accommodation Support

Incoming Students

Students who are new to Ryerson can begin the registration process once they have an active online identity (including a Ryerson email address). For more information about the activation process, visit Student Accounts

 

In the meantime, find out what documentation you need to register with our office using our simple, interactive tool

Returning Students

Students who are returning to Ryerson and have an active Ryerson identity (including a Ryerson email address) can register with Academic Accommodation Support at any time throughout their studies, prior to each exam period. 

Steps for Registering

Registering with Academic Accommodation Support (AAS) is a 4-step (four-step) process:

Step 1: Complete our Intake Form, including uploading required documentation.

The form will help identify what documentation you need to register and request that you upload all supporting documents digitally. 

What Documentation Do I Need To Register? 

Find out the documentation requirements for your condition before you start the Intake Form using our simple, interactive tool

*The Intake Form is a Google Form. If you have accessibility needs with this format, please contact aasadmin@ryerson.ca

Step 2: Watch the AAS Orientation Video.

Step 3: Book your registration appointment. 

Once we have reviewed your Intake Form for completion, we will contact you with booking instructions.

Step 4: Attend your registration appointment to finalize your accommodation plan.

 

Questions?

Have questions about the registration process? You can send us an email (aasadmin@ryerson.ca). 

Academic Accommodation Forms

On this page, you will find all necessary forms for registering with AAS. 

(PDF) Disability Assessment Form

 

Before your registration appointment, we ask that you fill out these two forms below, and email them to aasadmin@ryerson.ca

(PDF) AAS Consent Form for Faculty and Professional Staff Communications
(PDF) AAS General Policy and Consent Form

 

For forms related to the Bursary for Students with Disabilities (BSWD), see Bursaries and Financial Assistance

Academic Accommodation Support

In effort to combat the spread of COVID-19, and maintain the health and wellness of our community, Ryerson University has an moved to an essential model on campus as instructed from the President. While our office doors may be closed,  AAS facilitators are here to support you. Please directly connect with your Facilitator through email if you require support. All appointments will be conducted remotely at this time.

You have to activate your academic accommodations each semester, through AAS Online Services. Your Facilitator will be in contact with you if updated documentation is required for continued registration.

Academic Accommodation Facilitator Drop-in Hours

Part of the registration process will involve meeting with one of our Accommodation Facilitators. This will be your main contact and they will get things started. Those eligible may also meet with our dedicated assistive technologist, learning & transition facilitator, and other support staff. And, of course, you have full access to all of the other Student Learning Support programs.

Student Accommodation Facilitator drop-ins will be conducted by phone starting on Monday, March 16th. You will receive an email with instructions on how to sign up for a drop-in time with your Facilitator by Tuesday March 17th, 2020.

Amanda Masterton

Tel:  416.979.5000  ext.6621

Email: amanda.masterton@ryerson.ca

Danielle Kandel Lieberman

Tel: 416.979.5000 ext. 3717

Email: dkandellieberman@ryerson.ca

 

 

Gafira Kassam

Tel:  416.979.5000  ext.6654

Email: gkassam@ryerson.ca

 

John Woodley

Tel:  416.979.5000  ext.2685

Email: john.woodley@ryerson.ca

 

Leslie Simpson

Tel:  416.979.5000  ext.2173

Email: leslie.simpson@ryerson.ca

 

Stephanie Rohmer

Tel:  416.979.5000  ext.4578

Email: stephanie.rohmer@ryerson.ca

 

Stefanie Ferrante

Tel:  416.979.5000  ext.4616

Email: stefanie.ferrante@ryerson.ca

 

Jazz Morrow

Tel:  416.979.5000  ext.2878

Email: j.morrow@ryerson.ca

 

 

Academic Accommodation Support

Once registered with AAS, you need to activate your accommodations each semester. You do this by sending electronic accommodation letters to your professor or course instructor via our online system.

After your letters are sent, we encourage you to reach out to your professors to discuss your individual accommodation plan and how it will work for each course. If you are not comfortable approaching your professor or course instructor directly, contact your academic accommodation facilitator who can communicate with your professor or course instructor on your behalf.  

AAS ONLINE SERVICES

How to Send Accommodation Letters

Download(PDF) How to Send Accommodation Letters Instructions

 

How to Send Accommodation Letters (Video)

Academic Accommodation Support

In an effort to combat the spread of COVID-19, and maintain the health and wellness of our community, Ryerson University has moved to an essential model on campus as instructed from the President. As a result, the Test Centre processes have changed.

To apply your accommodations to your Spring/Summer 2020 tests and exams:

  1. Schedule the accommodated test/exam using our online booking system, at least 5 days prior to the test date
  2. Check for a confirmation email, which will provide a record of your request, indicate that the test/exam will be written in an online/virtual format, and will provide you with important links to accommodation support documents (as well as contact information)

Once your request is complete, the Test Centre will contact your professor to apply your accommodations in the online platform. The professor will be administering the exam, not the Test Centre. 

For questions or concerns, contact testcentre@ryerson.ca

How to Book an Accommodated Test or Exam (Video)

Preparing for a Test or Exam at the Test Centre (Video)

 

Exceptional Booking Request for Quizzes, Tests and Exams

Students who miss the deadline to book quizzes, tests, and exams with accommodation must submit an Exceptional Booking Request.

The Test Centre reviews these exceptional requests and approves based on availability of resources. We cannot guarantee you a spot to write, however we will make every effort to fulfill your request.

If you have questions regarding this process, please contact your Academic Accommodation Facilitator.

Submit an Exceptional Booking Request

Academic Accommodation Support

Workshops

To ensure everyone's health and safety during the COVID-19 outbreakand Ryerson University suspending in-person classes,  all in person workshops, and events have been moved online. We are working really hard to develop virtual and accessible workshops and resources for you for the Spring/Summer and upcoming Fall Semester. Please check back with us for more information

For our complete list of workshops visit our SLS workshop page.

Academic Accommodation Support

SHIFT: Students Heading Into Full-time

Are you a student with a disability heading into first year university or college? Does your disability impact your learning?

Get set for school with SHIFT Online:

Ryerson University’s free, online summer program offering everything you need for a smooth transition to university (or college). 

Register now for SHIFT Online!

Parent/Guardian Sessions are also available:

Register for a parent session

Program Details:

Incoming Students

Attend SHIFT if you:

  • Are beginning full-time studies at any Ontario university or college in 2020/2021
  • Have a disability that impacts your academics (e.g. psychological, cognitive, physical, sensory and/or medical impacts)
  • Are seeking information about the accommodation process
  • Want a smooth transition to post-secondary education

For summer 2020, we invite you to SHIFT Online:

A 5 part series of 60 minute Zoom sessions to prepare you for university. 

*Registration is no longer available for the SHIFT Online: Classic Option, as all spots are full.*

Intensive Option (everyday for 5 days): daily, 1:00 - 2:00pm

Start date: August 10, 2020

End Date: August 14, 2020

Register for SHIFT 2020

Parents/Guardians

Looking for information about a student’s transition to university? Want to know more about the Academic Accommodation Process at Ryerson? Join a virtual Parent/Guardian Q&A! 

Sessions will be hosted:

Thursday, July 16, 2020: 7:30 - 8:30 p.m.

Wednesday, August 12, 2020: 7:30 - 8:30 p.m.

Parent Session Registration Form

 

Questions? Email shift@ryerson.ca

Academic Accommodation Support

OSAP

Applying for OSAP is the first step in determining eligibility for disability-related grants, bursaries, or funding for an assessment. For more information about applying for OSAP, visit Student Financial Assistance.

Bursaries (BSWD & CSG-PDSE)

The Bursary for Students with Disabilities (BSWD) and the Canada Student Grant for Services and Equipment for Persons with Permanent Disabilities(CSG-PDSE) help eligible students meet their disability-related educational costs. Consult with your facilitator for more information regarding these bursaries during your initial intake appointment. 

Due to COVID-19 restrictions, AAS will not be using a hard-copy application form until further notice. Bursary applications can be submitted via this online form

Please note that you will need to complete an OSAP application before applying to the BSWD & CSG-PDSE. 

Important note: You do not need to take an OSAP student loan to be eligible for bursary and grant funding. You can decline the loan portion of the OSAP programme once your eligibility has been determined.

Application deadlines:

  • Spring 2020 BSWD is April 29th.
  • Summer 2020 BSWD is June 23rd.

BSWD Forms

(PDF) BSWD Information
(PDF) BSWD Application 2019 - 2020
(PDF) BSWD Service Provider Quote Form
(PDF) BSWD Tutor Quote Form
(PDF) BSWD Transportation Quote Form
(PDF) BSWD Tutor Log Form
(PDF) BSWD Tutor Receipt Form

Grant for Students with Permanent Disabilities

Students who are receiving OSAP and live with a documented permanent disability may be eligible for the Grant for Students with Permanent Disabilities. To apply, check the Permanent Disability box on your OSAP application. You will need to submit a  completed Disability Verification Form (DVF) to the Student Financial Assistance office to be eligible for the grant.. You can submit the DVF directly to your online OSAP portal.

Important note: You do not need to take a student loan to be eligible for funding. You can decline the loan portion of the programme once your eligibility has been determined.

Scholarships

Ryerson Awards and Scholarships: Use your Ryerson email to log into ryerson.awardspring.ca and create a single application to be considered for all awards for which you are eligible. The AwardSpring allows you to view and apply for all awards available for students with disabilities.

The Sarah Gaulin Memorial Scholarship: seeks to support and encourage the resilience of individuals with mental illness pursuing post-secondary education. 

Apply for the Sarah Gaulin Memorial Scholarship (https://www.gaulinfoundation.org/en/apply/)

AMI Robert Pearson Memorial Scholarship: offers financial assistance to students with a disability. Two $5,000 bursaries will be awarded to two deserving students with a permanent disability; one from the English community and one from the French.

Apply for the AIM Robers Robert Pearson Memorial Scholarship (http://www.ami.ca/scholarship)

The AbbVie IBD Scholarship Program: recognizes the obstacles faced by students living with Crohn's disease and ulcerative colitis and supports them in rising above their personal challenges in pursuit of their dreams. 

Apply for the AbbVie AIBD Scholarship (www.ibdscholarship.ca)

The Joubin/Selig Scholarship Fund: provides financial assistance to post-secondary students in Ontario with permanent physical (mobility) disabilities who wish to pursue an education in their chosen field of study.

Apply for the Joubin/Selig Scholarship Fund (https://torontofoundation.ca/joubin-selig-scholarship)

 

RU Noted

Due to Ryerson's response to COVID-19, all Spring/Summer 2020 courses will be held online. RU Noted does not generally provide notes for online courses and so our platform is not active at this time. If you require notes due to disability impacts, please email us directly at runoted@ryerson.ca.

 

Emergency/Crisis Information

If you need to speak with someone urgently about emotional or mental health concerns, the following resources are available 24 hours a day, seven days a week:

The Toronto Distress Centre: 416-408-4357

The Gerstein Centre: 416-929-5200

Good 2 Talk Student Hotline: 1-866-925-5454

Please note that Academic Accommodation Support does not provide emergency or crisis services.

If you are feeling unsafe or experiencing an emergency, please contact 911 or go to your nearest hospital Emergency Room department.

Explore our Support Areas