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Frederic Dimanche

Frederic Dimanche

Director, Ted Rogers School of Hospitality and Tourism Management
DepartmentHospitality and Tourism Management
OfficeTRS 3-005
Phone(416) 979-5117

Frederic obtained his Ph.D. from the University of Oregon (USA). He then worked as a Professor in the School of Hotel Restaurant and Tourism Administration at the University of New Orleans. After over 15 years in the USA, where he also worked as Research Director of The Olinger Group, a full service marketing research firm, he joined SKEMA Business School in 2001 to create and develop on the French Riviera the Center for Tourism Management and award-winning Master programs in tourism, event, and hospitality management. Frederic joined Ryerson University in 2015.

Frederic has published numerous tourism-related research articles and has co-authored one book (in French) on hospitality management and another one on tourism in Russia. His research has been published in Annals of Tourism Research, the Journal of Travel Research, or the Journal of Travel and Tourism Marketing, among others.

He has contributed as a guest lecturer or as a consultant to universities, private companies, and national or regional tourism organizations in Canada, France, the USA, and other countries in Europe, Asia, and the Americas. Frederic is a past President of the Travel and Tourism Research Association Europe.


Consumer Behaviour

Service Design

Research & Professional Contributions

Peer-reviewed journal articles

  • Andrades, L., & Dimanche, F. (2019). Destination competitiveness in Russia: Tourism professionals’ skills and competences. International Journal of Contemporary Hospitality Management. DOI: 10.1108/IJCHM-11-2017-0769
  • Griffin, T., & Dimanche, F. (2017). Urban tourism: The growing role of VFR and immigration. Journal of Tourism Futures, 3(2), 103-113. DOI: 10.1108/JTF-10-2016-0036
  • Andrades, L., & Dimanche, F. (2017). Destination competitiveness and tourism development in Russia: Issues and challenges. Tourism Management, 62, 360-376. DOI: 10.1016/j.tourman.2017.05.008
  • Forgacs, G., & Dimanche, F. (2016). Revenue challenges for hotels in the sharing economy: Facing the Airbnb menace. Journal of Revenue and Pricing Management. 15(6), 509-515. doi: 10.1057/s41272-016-0071-z
  • Neville, R. D., Gorman, C., Flanagan, S., & Dimanche, F. (2015). Negotiating fitness from consumption to virtuous production. Sociology of Sports Journal, 32(3), 284-311. doi: 10.1123/ssj.2013-0115.
  • Dimanche, F., Prayag, G., & Keup, M. (2014). Le service design dans le tourisme - Une approche ethnographique mobile [Service design in tourism: A mobile ethnographic approach]. Mondes du Tourisme Hors-Série [Special Issue], 32-42.
  • Dimanche, F. (2014). Performance measurement and management in tourism – An introduction. Tourism Analysis, 19(4), 397-399. doi:10.3727/108354214X14090817030919
  • Roe, P., Dimanche, F., & Hrymak, V. (2014). Environmental sustainability at tourism and recreation areas: A risk assessment-based model. Journal of Sustainable Tourism, 22(2), 319-338. doi: 0.1080/09669582.2013.815762
  • Lund-Durlacher, D., & Dimanche, F. (2013). Mobilities and sustainable tourism: An introduction. Journal of Sustainable Tourism, 21(4), 504-510. doi: 10.1080/09669582.2013.791302
  • Bordelon, B., & Dimanche, F. (2011). Unofficial images of a tourism destination: New Orleans behind the scenes. International Journal of Leisure and Tourism Marketing, 2(4), 295-212. doi: 10.1504/IJLTM.2011.043787

Books and Journal Special Issues

  • Dimanche, F., & Andrades, L. (Eds.). (2015). Proceedings of the “Tourism in transition economies: Issues and challenges for destination competitiveness” conference. Badajoz, Spain: NETOUR and University of Extremadura.
  • Dimanche, F., & Andrades, L. (Eds.). (2015). Tourism in Russia: A Management Handbook. Bingley, UK: Emerald.
  • Dimanche, F. (Ed.). (2014). Performance measurement and management in tourism [Special Issue]. Tourism Analysis, 19(4).
  • Lund-Durlacher, D., & Dimanche, F. (Eds.). (2013). Mobilities and sustainable tourism [Special Issue]. Journal of Sustainable Tourism, 21(4).
  • Duthion, B., & Dimanche, F. (2012). Hôtellerie et Hébergement - Les Enjeux Humains de l’Hospitalité [Hotels and Lodging: Human Stakes in Hospitality]. Brussels: De Boeck.

Chapters in Scholarly Books

  • Dodds, R., Dimanche, F., & Sadowski, M. (in press). Planning for growth in islands, the case of Cuba. In M. McLeod & R. Croes (Eds.), Island tourism management, systems and strategies. Wallingford, UK: CABI.
  • Andrades, L., & Dimanche, F. (2014). Co-creation of experience value: A tourist behavior approach. In N. Prebensen, J. Chen, & M. Uysal (Eds.), Creating experience value in tourism (pp. 95-112). London: CABI.
  • Dimanche, F., & Duthion, B. (2012). L’innovation et le tourisme [Innovation in tourism]. In B. Meyronin & A. Munos (Eds.), Manager l’innovation par le service [Innovation management in services] (pp.181-196). Grenoble, France: Presses Universitaires de Grenoble.
  • Dimanche, F., Keup, M., & Prayag, G. (2012). What is service design? The service experience (Ch. 1.1). In M. Stickdorn & B. Frischhut (Eds.), Service Design and Tourism (pp. 11-14). Norderstedt, Germany: Books on Demand.
  • Dimanche, F., Keup, M., & Prayag, G. (2012). What is Tourism? (Ch. 2). In M. Stickdorn & B. Frischhut (Eds.), Service Design and Tourism (pp. 23-33). Norderstedt, Germany: Books on Demand.

His teaching expertise is in marketing, consumer behavior, and service design.

Frederic was inducted as a Fellow for the Ontario Hostelry Institute in 2017. He was elected to the International Academy for the Study of Tourism in 2013. Frederic received the Harrison McCain Foundation Research Professor Award at the University of New Brunswick, Canada in 2010.