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Services for Faculty & Staff

What We Can Do For You

The Faculty & Staff Help Desk can help you with the following:

  • Troubleshoot and repair Ryerson-owned computers and peripherals
  • Recommend and order new computer equipment, software and toner
  • Configure and install new equipment
  • Software installation, opens in new window and troubleshooting
  • Assist faculty members with TRS computer lab and classroom technologies
  • Short-term equipment loans for work-related activities
  • Computer lab bookings within TRS building
  • Restrict computer applications during lab-based tests and exams
  • General help with Ryerson’s IT resources, including two-factor authentication, opens in new window and RU-VPN

If it's not on the list just ask - we will do our best to help!

Book an Appointment With Us in 3 Easy Steps...

Booking an appointment ensures that a technician will be available to serve you exclusively at a time that is convenient for you. This person will be 100% dedicated to resolving your issue during the allotted time. Booked appointments are assigned our highest priority after emergency calls from in-session classes or meetings.

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Choose a date and time.

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Provide the reason for your visit.

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Receive a confirmation email.


Find us on the PDF file9th Floor, opens in new window (TRS  3 - 059)


Faculty & Staff Help Desk Hours

May - August:

Mon - Thurs: 8:30 a.m. - 10:00 p.m.
Fri: 8:30 a.m. - 6:00 p.m.
Sat - Sun: Closed

September - April:

Mon - Fri: 7:30 a.m. - 10:00 p.m.
Sat: 9:00 a.m. - 12:00 noon
Sun: Closed


(416) 979-5000 ext. 7455, opens in new window

Licensed Software

View the list of software that we can install, opens in new window on your Ryerson-owned computer.

Are You Eligible for a Desktop or Laptop Upgrade?

Every four years faculty and staff members are eligible to have their desktops/laptops upgraded.

You will find a complete list of upgrades, opens in new window here.

For further information, contact the Help Desk, opens in new window.