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Services for Students

What we can do for you

The Student Help Desk can:

Need to borrow a laptop for your school work?

Please fill out the google formlaptop request form, external link to find out if you are eligible.

 

Already have a laptop but need to renew your loan?

 

Please email access@ryerson.ca to request an extension on your current laptop loan.

Need help?

Support hours

Monday - Friday
8:30 a.m. - 6 p.m.

Virtual Computer Labs (LabStats)

If you need access to a virtual computer lab for your coursework, we’ve got you covered. Below you’ll find step-by-step instructions for setting up a student virtual private network (VPN) and then accessing a virtual computer lab through LabStats.

To get started, you’ll need:

  • an internet connection
  • Windows 10 or MacOS
  • Global Protect student VPN client (instructions below)

1. Set up a Student VPN

2. Access LabStats

Setting up a Student Virtual Private Network (VPN)

Student VPN is automatically activated for all current students with lab classes, you do not need to request access to be able to connect to your labs.

Note: virtual lab access is only available for courses that require it as part of the coursework.

When you receive an email from us, go to: studentvpn.ryerson.ca, opens in new window and sign in with your Ryerson credentials. Based on your operating system, you have the following options to download the Global Protect Client.

Select one of the options and your browser will download GlobalProtect.msi for Windows or GlobalProtect.pkg for MacOS.

When the file has downloaded, launch the file and follow the instructions.

Paloalto network GlobalProtect portal screenshot

Once you have finished installing the program, launch Global Protect Client. The portal name should be: studentvpn.ryerson.ca, opens in new window. Next, input your Ryerson credentials and click Connect. Check the globe icon in the task bar at the top to see if you are connected. For more information regarding installation of the student VPN, you can visit these links for Mac or Windows.

 

Mac Users:

Open System Preferences and navigate to Security & Privacy, click the padlock icon to make changes, and then select App Store and identified developers in the Allow apps downloaded from area. Click allow next to 'System software from application "Global Protect" was blocked from loading.'.

 

Before connecting to a lab computer, you will also have to download the Microsoft Remote Desktop, external link application from the App Store.

Global Protect icon connected successfully
Connected successfully

You will see this icon if you are connected successfully.

Global Protect icon not connected
Not connected

You will see this icon if authentication has failed or you have chosen to disable your connection.

Getting access to a virtual computer lab through LabStats

After successfully connecting to Global Protect Client (VPN), go to the Ryerson Remote Computer Access page, external link. You will see a list of labs; choose the one your instructor has told you to use and click Connect.

PC Users

Next, you will see instructions that will help you connect to a particular lab computer. Click the download button to download a file. After the download is complete, open the downloaded file and press Connect. This will prompt you to login with your Ryerson username and password.

Please note: your username must be in the form of RUAD\username

screenshot of popup window to connect to a particular computer
screenshot of popup window to connect to a particular computer

Mac Users

Before connecting to a lab computer, you will have to download the Microsoft Remote Desktop, external link, opens in new window application from the App Store. Once this application is installed, go to the Ryerson Remote Computer Access, external link, opens in new window page. From the list of labs, choose the one your instructor told you to use and click Connect.

Next, you will see instructions that will help you connect to a particular lab computer. Click the download button to download a file. After the download is complete, open the downloaded file and press Connect. This will prompt you to login with your Ryerson username and password.

Please note: your username must be in the form of RUAD\username

Remember:

  • Virtual labs are only to be used for coursework
  • You may only access one virtual lab computer at a time
  • When you are finished with the virtual lab, please sign out and disconnect from the remote desktop connection
  • For Bloomberg labs, personal use of data extraction from the Bloomberg terminal is prohibited
  1. How to Connect to Azure Virtual Desktop (AVD)

    Download links: 

    For Mac devices: https://docs.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-macos, external link

    For Windows devices: https://docs.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-windows-7-10, external link

     

    NOTE: You need to have multi factor authentication (MFA) set up on your account. If you don’t have MFA on your account, please go to portal.office.com & walkthrough set-up steps


    If unable to download the desktop client, use the Web Client at https://rdweb.wvd.microsoft.com/arm/webclient, external link (however not all functionality is available)

    1. Install the Windows Desktop Client 
    2. Once installed, select “subscribe”
    3. Log in to Microsoft with your Ryerson email and password
    4. Under TRSM_Workspace, double click “Session Desktop”
    5. Sign in to your Ryerson email and password again. 
    1. Install the Microsoft Remote Desktop app in the Apple store 
    2. Under the Workspaces tab, click “Add Workspace”
    3. Enter the following url: https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery, external link in the “Workspace URL” field 
    4. Click “Add”.
    5. Sign in with your Ryerson email and password
    6. Under TRSM_Workspace, double click “Session Desktop”
    7. Enter Ryerson account information again, full email and password