TRSM Research Seminar by Dr. Mahdi Roghanizad

Title: Should I Ask Over Zoom, Phone, Email, or In-Person? Communication Channel and Predicted vs. Actual Compliance

Description: Research has found that people are much more likely to agree to help requests made in-person than those made via text-based media, but that help-seekers underestimate the relative advantage of asking for help face-to-face. It remains unknown what help-seekers’ intuitions about the effectiveness of richer media channels incorporating audio and video features might be, or how these intuitions would compare to the actual effectiveness of face-to-face or email versus rich media requests. In two behavioral and two vignette experiments, participants expected differences in the effectiveness of seeking help through various communication channels to be quite small, or nonexistent. However, when participants actually made requests, the differences were quite large. Ultimately, help-seekers underestimated the relative advantage of asking for help face-to-face compared to asking through any mediated channel. Help-seekers also underestimated the relative advantage of asking through richer media channels compared to email.

Speaker Bio: Dr. Mahdi Roghanizad is an Assistant Professor of Human Resource Management and Organizational Behaviour. His main research interest lies in the intersection of social psychology and computer-mediated communication. He is particularly interested in the effect of mediated communication on communicants’ social behaviour and predictions.