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2021/2022 dining model and operations

Important notice: Information regarding access to our campus eateries, hours of operation and all-you-care-to-eat dining model are subject to change based on Ryerson’s plan for a gradual return to campus, Toronto Public Health guidelines, external link and occupancy rates. We will continue to update our website as more information becomes available.

In response to COVID-19, we have made a number of changes to our 2021/2022 dining model and operations in an effort to keep our guests and staff healthy and safe. This page will continue to be updated to reflect any changes to our COVID-19 health and safety response.

1. Will Ryerson’s dining halls be open during the 2021/2022 academic year?

Yes. With Ryerson planning for a gradual return to campus and operating on a hybrid model of in-person and virtual classes during the fall 2021 semester, Ryerson Eats has opened both the Pitman and ILC dining halls to meal plan holders for dine-in and take-out meal service. 

2. With changes to Ryerson’s dining service model as a result of COVID-19, what will be included with meals in the dining halls?

Our dining halls continue to offer a comprehensive menu of fresh, delicious and nutritious meal options for guests. Guests will continue to have access to many of our signature dining stations including Home Kitchen, the Grill and the Sans made without seven common allergens station. Stations that were previously self-serve will be staffed by Ryerson Eats attendants.

3. Can I take my meals from the dining hall to go?

Guests who choose to take their meals to-go will be served using sustainable reusable OZZI containers, external link. All meal plan holders will receive an OZZI token at the beginning of the semester that can be used to take their meals from the dining halls to go.

To take your meal to go, please present your OZZI token to a Ryerson Eats attendant at any of our dining hall stations and your meal will be served in a reusable OZZI container.

Once a guest who has taken their meal to go returns to a dining hall for their next meal, they will return their used reusable OZZI container to the OZZI container collection bins in the dining hall. Once you’ve returned your used container, you will be issued a new OZZI token that can be used on your next visit. Guests who lose their OZZI token or fail to return their reusable OZZI container to the container collection machine or collection bins will be charged a $10 replacement cost via their Flex Dollars.

Ryerson Eats staff will retrieve used reusable OZZI containers from the OZZI collection bin on a daily basis. Used reusable OZZI containers will be cleaned and disinfected thoroughly before being returned to the stations in the dining halls.

Further supporting our takeout program, all students will receive a set of reusable cutlery at a dining hall cash register upon their first visit to the dining halls. Students are responsible for cleaning their own cutlery set and will not return their set to the OZZI collection machines or bins.

4. Is Ryerson able to accommodate allergens and dietary and religious food considerations?

Yes. We’re able to accommodate a wide variety of allergens and dietary considerations, including vegetarian, vegan, halal and meals made without gluten. Meal plan holders can access menu items made without peanuts, tree nuts, gluten, dairy, shellfish, eggs and sesame at the Sans Station in the Pitman Dining Hall during our regular dining hall hours.

Students with dietary considerations may request a virtual meeting with Ryerson Eats staff to discuss their menu options by emailing rueats@ryerson.ca.

5. Will there be a limit on the number of guests allowed in the dining halls at one time?

Yes. We will be adhering to government regulations regarding the number of guests that may be allowed inside the dining halls at one time. Meal plan holders will receive an update from the Ryerson Eats team in August with more information about dining hall capacity limits. 

Students choosing to dine in at the dining halls are required to complete a mandatory health screening via the RyersonSafe app or the RyersonSafe Health Screening webpage. Prior to being seated, you will be asked by a Ryerson Eats attendant to show your health screening badge on the RyersonSafe app or your proof of completion of the health screening email.

In the event you’ve forgotten your phone and are unable to show confirmation of your health screening, you will be required to complete your health screening via a paper form provided by a Ryerson Eats attendant.

6. What precautions are Ryerson Eats taking to ensure the safety of guests and staff in the dining halls amid COVID-19?

The health and safety of our guests and staff is a top priority for the Ryerson Eats team. We have implemented a number of enhanced health and safety procedures and protocols in the dining halls, including:

  • a requirement that all guests and staff wear a mask or face covering when entering or exiting the dining halls, as mandated by Ryerson’s Face Mask Policy and the City of Toronto’s mask bylaw, external link;
  • strict physical distancing requirements when guests line up to enter or pick-up take-out meals at the dining halls;
  • reducing occupancy in the dining halls;
  • enhancing food handling training for our staff in light of COVID-19;
  • enhancing our cleaning, sanitization and disinfection guidelines for equipment and surfaces, as well as increasing their frequency; and
  • transitioning self-serve stations in our dining halls to staffed stations.

7. How will Ryerson Eats ensure physical distancing is adhered to in the dining halls?

Physical distancing is mandatory in the dining halls. We will be limiting the number of guests allowed inside the dining halls at one time and how many guests may sit together in our designated seating areas. We will be using print and digital signage and floor decals to ensure guests are adequately spaced when lining up to enter the dining halls or receiving meals from our stations.

8. Are guests required to wear masks or face coverings in the dining halls?

Yes. Guests are required to wear a mask or face covering, as per Ryerson’s Face Mask Policy and the City of Toronto’s mask bylaw, external link, when entering or exiting the dining halls. While physical distancing requirements will be in place for all guests and staff when inside the dining halls, guests will not be required to wear their mask or face covering while eating their meal.

9. Has Ryerson transitioned from a buffet-style dining model in light of COVID-19?

Yes. All stations in the dining halls that were previously self-service are now staffed by a Ryerson Eats attendant. Ryerson Eats will continue to offer a diverse array of menu options for students and will be able to accommodate a variety of dietary needs.

10. What are the hours of operation for the dining halls?

The dining halls will be open for dine-in and take-out service seven days a week at the following times:

Pitman Dining Hall:

Monday to Thursday | 7:30 a.m. to 9:00 p.m.

Friday | 7:30 a.m. to 8:30 p.m.

Saturday and Sunday | 9 a.m. to 8 p.m.

ILC Dining Hall:

Monday to Thursday | 7:30 a.m. to 9:00 p.m.

Friday | 7:30 a.m. to 8:30 p.m.

11. I am required to self-isolate. Will my meal be delivered to my residence?

Yes. Students experiencing symptoms of COVID-19 are required to self-isolate in their residence rooms and will have their meals dropped off at their door. When your meal arrives, you will be contacted by Housing & Residence Life staff. Delivery is only available to students required to self-isolate.

If you are self-isolating, please ensure that this has been communicated to Housing and Residence Life staff. You will then receive an email from our team with instructions for ordering meals for the duration of your isolation period.

12. I’m not required to self-isolate. Can I still have my meal from the dining hall delivered to my residence room?

No. Meal delivery is only available to students required to self-isolate in residence due to COVID-19 symptoms or a possible exposure at this time.

Our team is currently exploring opportunities for a meal delivery service for students living in residence. Information about this program will be shared with meal plan holders at a future date.

 

1. What meal plan options will be available to Ryerson students in 2021/2022?

Ryerson Eats is offering four meal plan options for Ryerson students during the 2021/2022 academic year.

Residents of the Daphne Cockwell Health Sciences Complex (DCC), International Living/Learning Centre (ILC), Pitman Hall (PIT) and the Pitman Hall apartments are required to enrol in a mandatory meal plan, including our 7-day meal plan, 5-day meal plan and Pitman Apartment declining balance meal plans.

Ryerson students living in HOEM or off-campus housing may purchase a 25, 50, 100, 160 or 320 meal pack.

2. I would like to upgrade my meal plan to another plan. Is this possible?

Yes. Guests may choose to upgrade their current meal plan by following the meal plan upgrade instructions on the Meal Plans for Residence Students page on our website.

3. Can I use my Pitman Apartment declining balance meal plan to purchase a voluntary meal pack?

Yes. Ryerson students with the Pitman Apartment declining balance meal plan may purchase a meal pack. By using your Pitman Apartment declining balance meal plan to purchase a meal pack, you will save money on the drop-in price of meals at the Pitman and ILC dining halls.

To use your Pitman Apartment declining balance meal plan to purchase a meal pack, please email rueats@ryerson.ca.

4. Where am I able to spend Flex Dollars on campus this year?

Flex Dollars may be used at all open Food Services campus eateries and participating food retailers including Balzac's, Oakham Café and Ram in the Rye seven days a week. Please note that some of these locations may remain temporarily closed during the fall 2021 semester as we work towards a full return to campus in January 2022.

5. What happens if I am unable to spend all of my Flex Dollars by the end of the academic year?

Any unused Flex Dollars from the 2021/2022 academic year will automatically rollover to the 2022/2023 academic year for future use at campus eateries and participating food retailers.

6. I don’t live in residence. Can I still access meals from the dining halls?

Yes. Non-residents may purchase a meal plan voluntarily to access meals from the dining halls. Information about voluntary meals plans is available on the voluntary meal plans page on our website.

7. I don’t have a mandatory or voluntary meal plan. Is drop-in dining at the dining halls available?

No. Drop-in dining at the dining hall is not available for non-meal plan holders during the fall 2021 semester.

8. I’m an international student. Am I able to receive a refund on my meal plan if I wasn’t able to secure a study permit for the fall 2021 semester?

International students unable to move into residence and use their meal plan during the fall semester due to COVID-19 should contact Housing & Residence Life to cancel their residence and meal plan applications.

1. Will Ryerson be opening any of its campus eateries and retail locations during the fall 2021 semester?

Yes. Along with our two dining halls, we will be operating two retail locations during the fall 2021 semester. These include:

Stations at our retail locations that were previously self-serve will now be staffed by a Ryerson Eats attendant.

The Hub Café, Kinetic CaféLibrary Kiosk and Ted's Coffee will remain temporarily closed during the fall 2021 semester.

2. Can I use my Flex Dollars at Ryerson’s campus eateries?

Yes. Flex Dollars may be used at all Ryerson Eats operated on-campus eateries.

1. Will catering be available during the fall 2021 semester?

Yes. Catering is available for student groups and faculty and staff approved to host on-campus events, meetings and gatherings during the fall 2021 semester. Information about Catering Services and our new COVID-19 friendly menu is available on the catering page of our website.

2. What health and safety protocols have Catering Services implemented in response to COVID-19?

We have made a number of changes to our catering operations aimed at ensuring the health and safety of guests and staff. Changes include:

  • Transitioning buffet-style offerings to individually wrapped and boxed meals served by a Ryerson Eats attendant;
  • Increasing the frequency by which high contact surfaces and equipment are cleaned, disinfected and monitored;
  • Revising catering menu items to ensure they are compliant with COVID-19 health and safety best practices; and
  • Providing individually wrapped condiments and disposable cutlery to guests.

Members of our team can also assist you with the planning of your event to ensure it meets our high standard of health and safety protocols. We will work with you to determine a maximum occupancy for your catered event and can provide guidance on physically distanced room setup and tear down procedures.

3. Is there a student-friendly catering menu for student groups?

Our team is happy to work with student groups to design a menu that fits their event’s budget. To request information about student-friendly catering rates and menus, please email rucatering@ryerson.ca.