COVID-19 Service Changes
Important notice: In the interest of the health and safety of our students, staff and guests, Food Services is making important temporary changes to operations at our dining halls and retail locations. For more information, visit the New guidelines for dining hall access and shift to delivery service only.
Our 2020/2021 dining model
1. How has Ryerson’s dining service model changed in response to COVID-19?
With Ryerson continuing to operate on an essential services model and the majority of 2020/2021 classes being offered virtually, Food Services has made the decision to temporarily close all of our dining halls and campus eateries except for the Pitman Dining Hall. Once Ryerson begins planning for a gradual reopening of campus, more Food Services locations may be reopened at a future date.
Dine-in service is currently unavailable in the Pitman Dining Hall while Toronto remains in grey level lockdown restrictions. Students may continue to pick-up their meals from the Pitman Dining Hall to go or place an order for delivery, seven days a week.
2. With changes to Ryerson’s dining service model, what will be included with meals at the Pitman Dining Hall?
The Pitman Dining Hall will continue to offer a comprehensive menu of fresh, delicious and nutritious meal options for guests. Guests will continue to have access to many of our signature dining stations including Home Kitchen, the Grill and the Sans made without gluten station. Stations that were previously self-serve will be staffed by Food Services attendants.
Meals at the Pitman Dining Hall will be served in sustainability conscious reusable OZZI containers, external link to avoid cross contact and food contamination. Meal plan holders living in residence will receive a token that can be used to obtain a new reusable OZZI container at any of the stations in the Pitman Dining Hall.
Once a guest has finished their meal, they will return their used reusable OZZI container to the OZZI container collection machine in the Pitman Hall lobby or the OZZI container collection bins in the dining hall and will receive a token to be used on their next visit. Guests who have taken their meal to go will need to return their reusable OZZI container to the container dispenser or collection bin on their next visit to receive a token. Guests who lose their OZZI token or fail to return their reusable OZZI container to the container collection machine or collection bins will be charged a $10 replacement cost via their flex dollars.
In the event the OZZI container collection machine in the Pitman Hall lobby does not issue you a token after returning your OZZI container, please inform a Food Services attendant and they will provide you with a token.
Food Services staff will retrieve used reusable OZZI containers from the OZZI container dispenser on a daily basis. Used reusable OZZI containers will be cleaned and disinfected thoroughly before being returned to the stations in the Pitman Dining Hall.
3. Is Ryerson able to accommodate allergens and dietary and religious food considerations?
Yes. Our chefs remain committed to accommodating a wide variety of allergens and dietary considerations at every meal, including vegetarian, vegan, halal and meals made without gluten. Students with dietary considerations may request a virtual meeting with Food Services staff to discuss their menu options by emailing email@example.com.
4. Will there be a limit on the number of guests allowed in the Pitman Dining Hall at one time?
As a result of grey level lockdown restrictions, we are limiting the number of guests allowed in the Pitman Dining Hall at one time. When lining up to enter the Pitman Dining Hall, please keep a distance of at least six feet between yourself and other students and wear a mask or face covering.
Dine-in service is currently unavailable.
5. What precautions are Food Services taking to ensure the safety of guests and staff in the Pitman Dining Hall amid COVID-19?
The health and safety of our guests and staff is a top priority for the Food Services team. We will be implementing a number of enhanced health and safety procedures and protocols at the Pitman Dining Hall, including:
- a requirement that all guests and staff wear a mask or face covering when entering or exiting the Pitman Dining Hall, as mandated by Ryerson’s Face Mask Policy and the City of Toronto’s mask bylaw, external link;
- strict physical distancing requirements when guests line up to enter or pick-up take-out meals at the Pitman Dining Hall;
- reducing occupancy in the Pitman Dining Hall;
- enhancing food handling training for our staff in light of COVID-19;
- enhancing our cleaning, sanitization and disinfection guidelines for equipment and surfaces, as well as increasing their frequency;
- transitioning self-serve stations in our dining halls to staffed stations.
6. How will Food Services ensure physical distancing is adhered to in the Pitman Dining Hall?
Physical distancing will be mandatory in the Pitman Dining Hall. We will be limiting the number of guests inside the dining hall and will be using print and digital signage and floor decals to ensure guests are adequately spaced when lining up to enter the dining hall or receive meals from any of our stations.
7. Are guests required to wear masks or face coverings in the Pitman Dining Hall?
Yes. Guests are required to wear a mask or face covering, as per Ryerson’s Face Mask Policy and the City of Toronto’s mask bylaw, external link, when entering or exiting the Pitman Dining Hall. While physical distancing requirements will be in place for all guests and staff when inside the Pitman Dining Hall, guests will not be required to wear their mask or face covering while eating their meal.
8. Has Ryerson transitioned from a buffet-style dining model in the Pitman Dining Hall in light of COVID-19?
Yes. All stations in the Pitman Dining Hall that were previously self-service will now be staffed by a Food Services attendant. Food Services will continue to offer a diverse array of menu options for students and will be able to accommodate a variety of dietary needs.
9. What are the hours of operation for the Pitman Dining Hall?
The Pitman Dining Hall will be open for dine-in and take-out service seven days a week at the following times:
|Monday to Thursday||7:30 a.m. to 9:00 p.m.|
|Friday||7:30 a.m. to 8:30 p.m.|
|Saturday to Sunday||9 a.m. to 8 p.m.|
10. Can I take my meal from the Pitman Dining Hall to go?
Yes. All meals served in the Pitman Dining Hall must be taken to go while Toronto remains in grey level lockdown restrictions. You will be required to leave the dining hall immediately after receiving your meal.
11. Can I have my meal from the Pitman Dining Hall delivered to my residence room?
Yes. Meal plan holders may choose to have their meals delivered directly to their residence room by completing the google formPitman Dining Hall Delivery Form, external link. If you are requesting a meal for delivery, please complete our delivery form by 5 p.m. the day before your requested delivery date to ensure next day delivery.
You may cancel your delivery order by emailing firstname.lastname@example.org by 5 p.m. the day before your scheduled delivery. In the event you do not cancel your delivery by the 5 p.m. deadline, you will be charged for your order or have a meal subtracted from your remaining balance.
12. I am required to self-isolate. Will my meal be delivered to my residence?
Yes. Students experiencing symptoms of COVID-19 are required to self-isolate in their residence rooms and will have their meals dropped off at a table located near the elevator on the student’s residence floor. When your meal arrives, you will be contacted by Housing & Residence Life staff.
If you are self-isolating, please ensure that this has been communicated to Housing and Residence Life staff as they will determine the designated area on your floor where your delivery will be made.
Meal plans and Flex Dollars
13. What meal plan options will be available to Ryerson students in winter 2021?
Food Services is offering four meal plan options for Ryerson students during the winter 2021 semester.
Residents of the Daphne Cockwell Health Sciences Complex (DCC), International Living/Learning Centre (ILC), Pitman Hall (PIT) and the Pitman Hall apartments are required to enrol in a mandatory meal plan, including our 7-day meal plan, 5-day meal plan and $1,000 declining balance meal plans.
Ryerson students living in HOEM or off-campus housing may purchase a 25, 50, 100, 160 or 320 meal pack.
14. I would like to upgrade my meal plan to another plan. Is this possible?
Yes. Guests may choose to upgrade their current meal plan by following the meal plan upgrade instructions on the Meal Plans for Residence Students page on our website.
15. Can I use my $1,000 declining balance meal plan to purchase a voluntary meal pack?
Yes. Ryerson students with the $1,000 declining balance meal plan may purchase a meal pack. By using your $1,000 declining balance meal plan to purchase a meal pack, you will save money on the drop-in price of meals at the Pitman Dining Hall.
To use your $1,000 declining balance meal plan to purchase a meal pack, please email email@example.com.
16. Where am I able to spend Flex Dollars on campus this year?
Flex Dollars may be used at all Food Services campus eateries and participating food retailers including Balzac's, Oakham Café and Ram in the Rye seven days a week. Please note that many of these locations may be temporarily closed and may be reopened at a future date as Ryerson continues to plan for a gradual return to campus.
17. What happens if I am unable to spend all of my Flex Dollars by the end of the academic year?
Any unused Flex Dollars from the 2020/2021 academic year will automatically rollover to the 2021/2022 academic year for future use at campus eateries and participating food retailers.
18. I’m an international student. Am I able to receive a refund on my meal plan if I wasn’t able to secure a study permit for the winter 2021 semester?
International students unable to move into residence and use their meal plan during the winter semester due to COVID-19 should contact Housing & Residence Life to cancel their residence and meal plan applications.