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Refunds

The OneCard Office is unable to process in-person refund requests at this time. Faculty and staff who would like to receive a refund on remaining funds on their OneCard may do so by emailing onecard@ryerson.ca from their Ryerson email account. OneCard staff will provide additional instructions on how to process your refund request via email.

Refunds to accounts on your OneCard must be requested by emailing onecard@ryerson.ca.

Name of account

Refund guidelines

Ryerson Eats (RUEats)

Administrative fee

  • 5% if the refund amount is over $50
  • $2.50 if the amount is under $50

Dine and Vend

Administrative fee

  • 5% if the refund amount is over $50
  • $2.50 if the amount is under $50

Non-refundable accounts

  • Meal plans
  • Block plans
  • Bonus dollars
  • Copy account

Questions?

If you have any questions about refunds, please contact the OneCard office.