You are now in the main content area

Replace Your Card

Your Student OneCard is one of the most important tools you’ll need while at Ryerson. If your card is lost, stolen or damaged, you will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Eligibility

In order to be eligible for a replacement OneCard, students must be enrolled in at least one course in the current semester or, if during the summer semester, must have course intentions in RAMSS.

How to replace your card

If you lose your OneCard, it is critical that you report it lost or stolen as soon as possible. You are responsible for any unauthorized transactions resulting from the theft or loss of your card.

Act fast to protect the funds on your card

You are responsible for any unauthorized transactions resulting from the theft or loss of your card. If you are able to deactivate your card quickly enough before someone else uses it, you won’t lose the money on it. 

Students can quickly freeze funds using OneCard eAccounts, external link, opens in new window. Just log in and mark your card as lost by deactivating it under Card Services. All funds will remain frozen until reactivated at the OneCard Office. However, if your card is found, it can still provide door access to secured buildings and rooms the card has been authorized for. To protect from unauthorized door access, please contact the OneCard Office to freeze your card entirely.

If you’re able to deactivate your card using eAccounts, it’s still important for you to report your OneCard missing to the OneCard Office as soon as you notice it is gone to protect from unauthorized door access and someone using it as their own ID.

Notification occurs once you have reported your lost/stolen card to the OneCard office, at which point it will be deactivated.

To report your card lost or stolen, you can take one of three options:

Option 1: Call or email and clearly indicate your full name and student

Phone: 416-979-5000, ext. 7565
Email: onecard@ryerson.ca

If you are calling outside of business hours, please leave a voice message.

Option 2: Visit the OneCard Office in person

OneCard Office
Jorgenson Hall
380 Victoria Street
JOR-02 (lower ground level)
OneCard Office business hours

Option 3: Log in to the Ryerson Mobile app and select “Report Lost/Stolen”

After you have reported your OneCard lost of stolen, you should get a replacement. You will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Replacement costs

The costs associated with replacing your card are as follows:

Card type

Cost

Ryerson University Student OneCard

$35

George Brown at Ryerson OneCard

  • GBC Early Childhood Studies students at Ryerson Campus require authorization from GBC

$35

Continuing Education OneCard

$35

Continuing Education OneCard iClass upgrade (original standard CE OneCard must be returned)

$15

iClass community member card

$35

Placement Badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office)

$20

Changing your name or photo on your existing card (original card must be present, name change must processed through Registrar’s Office first and supporting documents must be present at time of issuance)

$10

Non-ID Cash Cards

$1

Visit the OneCard Office in person and fill out a PDF fileStudent OneCard Replacement Form.

Gather the appropriate accepted documents and your completed OneCard Request Form.  

Once you arrive, photos will be taken on site and your card will be issued within minutes.

OneCard Office
Jorgenson Hall
380 Victoria Street
JOR-02 (lower ground level)
OneCard Office business hours

Replacement cards are final sale

Replacement cards are final sale. There will be no refunds for replacement cards. Once a card is cancelled, it cannot be activated for any reason, even if you find it after replacing it.

If you require access to buildings without a OneCard

If you do not have your OneCard and need access to a secure building call Ryerson Security at 416-979-5040 or email security@ryerson.ca.

OneCard not working?

If your OneCard is not working, please bring your card to the OneCard Office during business hours so we can assess the issue.