You are now in the main content area

Replace Your Card

The OneCard Office is currently only able to complete requests for replacement OneCards for students required to come to campus for fall 2020 classes or to access certain campus services. 

Your Student OneCard is one of the most important tools you’ll need while at Ryerson. If your card is lost, stolen or damaged, you will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Eligibility

In order to be eligible for a replacement OneCard, students must be enrolled in at least one course in the current semester or, if during the summer semester, must have course intentions in RAMSS.

How to replace your card

If you lose your OneCard, it is critical that you report it lost or stolen as soon as possible. You are responsible for any unauthorized transactions resulting from the theft or loss of your card.

Act fast to protect the funds on your card

You are responsible for any unauthorized transactions resulting from the theft or loss of your card. If you are able to deactivate your card quickly enough before someone else uses it, you won’t lose the money on it. 

Students can quickly freeze funds using OneCard eAccounts, opens in new window. Just log in and mark your card as lost by deactivating it under Card Services. All funds will remain frozen until reactivated at the OneCard Office. However, if your card is found, it can still provide door access to secured buildings and rooms the card has been authorized for. To protect from unauthorized door access, please contact the OneCard Office to freeze your card entirely.

If you’re able to deactivate your card using eAccounts, it’s still important for you to report your OneCard missing to the OneCard Office as soon as you notice it is gone to protect from unauthorized door access and someone using it as their own ID.

Notification occurs once you have reported your lost/stolen card to the OneCard office, at which point it will be deactivated.

To report your card lost or stolen, you can take one of three options:

Option 1: Call or email and clearly indicate your full name and student

Phone: 416-979-5000, ext. 7565
Email: onecard@ryerson.ca

Option 2: Log in to the Ryerson Mobile app and select “Report Lost/Stolen”

After you have reported your OneCard lost or stolen, you should get a replacement. You will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Replacement costs

The costs associated with replacing your card are as follows:

Card type

Cost

Ryerson University Student OneCard

$35

George Brown at Ryerson OneCard

  • GBC Early Childhood Studies students at Ryerson Campus require authorization from GBC

$35

iClass community member card

$35

Placement Badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office)

$20

Changing your name or photo on your existing card (original card must be present, name change must processed through Registrar’s Office first and supporting documents must be present at time of issuance)

$10

Non-ID Cash Cards

$1

Replacement OneCard distribution is only available to students attending in-person classes on campus or those accessing certain campus services. Students who require a replacement OneCard may request to pick up their OneCard by emailing onecardbookings@ryerson.ca. Students who will not be regularly coming to campus during the fall 2020 semester should not request to pick up their replacement OneCard at this time.

Students requiring a replacement OneCard must complete the PDF fileStudent OneCard Replacement Form and email it to onecardbookings@ryerson.ca.

Gather the appropriate accepted documents and your completed OneCard Request Form.  

Note: Fall 2020 OneCard distribution of replacement cards is only available to students attending in-person classes on campus or those accessing certain campus services. If you meet the criteria to pick-up your OneCard, please follow the instructions below. We require two business days between when your submit your request for a replacement card and when it will be ready to be picked up.

With the majority of fall 2020 classes being offered virtually this year, we have changed our usual plans for distributing replacement OneCards. OneCard distribution is only available to students who are required to come to campus for in-person classes or to access certain campus services.

Reasons you may require your OneCard in fall 2020:
Card distribution dates and times

OneCard replacement card distribution will be available Monday to Friday via POD-52A beginning August 31 at the following times:

Day of the week: Hours of operation:
Monday 10 a.m. to 4 p.m.
Tuesday 10 a.m. to 7 p.m.
Wednesday - Friday 10 a.m. to 4 p.m.
How to pick-up your replacement card

If you require your OneCard during the fall 2020 semester, you may request to pick it up from campus by emailing onecardbookings@ryerson.ca and explaining why you require your physical OneCard. Please provide two preferred card pick-up dates and times in your email.

If you are approved to pick-up your OneCard, you will be assigned a date and time to pick-up your OneCard from POD-52A.

Accessing POD-52A

To access POD-52A, please approach the Library Building entrance on Nelson Mandela Walk and press the intercom to be connected to staff from Community Safety and Security. Inform them that you are here to pick-up your student OneCard and you will be buzzed in. Please be advised that students are required to wear a mask when entering campus buildings.

When you arrive at POD-52A, please join the queue outside the door and maintain physical distancing between yourself and other community members. A OneCard staff member will inform you when it is your turn to enter POD-52A.

Once you are allowed to enter POD-52A, please approach the desk and provide OneCard staff with your full name, student number and reason for picking up your OneCard. A OneCard staff member will then provide you with your OneCard. You will be required to exit POD-52A immediately upon receiving your OneCard.

Replacement cards are final sale

Replacement cards are final sale. There will be no refunds for replacement cards. Once a card is cancelled, it cannot be activated for any reason, even if you find it after replacing it.

If you require access to buildings without a OneCard

If you do not have your OneCard and need access to a secure building call Ryerson Security at 416-979-5040 or email security@ryerson.ca.

OneCard not working?

If your OneCard is not working, please email onecard@ryerson.ca and we will assess the issue.