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Replace Your Card

Students attending in-person classes and those planning to access on-campus services during the fall 2021 semester can schedule an appointment to pick-up a replacement OneCard by following the instructions on this page.

Students who are not planning to be on campus during the fall 2021 semester are encouraged to postpone picking up a replacement OneCard until the winter 2022 semester.

Your Student OneCard is one of the most important tools you’ll need while at Ryerson. If your card is lost, stolen or damaged, you will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Eligibility

In order to be eligible for a replacement OneCard, students must be enrolled in at least one course in the current semester or, if during the summer semester, must have course intentions in RAMSS.

How to replace your card

If you lose your OneCard, it is critical that you report it lost or stolen as soon as possible. You are responsible for any unauthorized transactions resulting from the theft or loss of your card.

Act fast to protect the funds on your card

You are responsible for any unauthorized transactions resulting from the theft or loss of your card. If you are able to deactivate your card quickly enough before someone else uses it, you won’t lose the money on it. 

Students can quickly freeze funds using OneCard eAccounts, opens in new window. Just log in and mark your card as lost by deactivating it under Card Services. All funds will remain frozen until reactivated at the OneCard Office. However, if your card is found, it can still provide door access to secured buildings and rooms the card has been authorized for. To protect from unauthorized door access, please contact the OneCard Office to freeze your card entirely.

If you’re able to deactivate your card using eAccounts, it’s still important for you to report your OneCard missing to the OneCard Office as soon as you notice it is gone to protect from unauthorized door access and someone using it as their own ID.

Notification occurs once you have reported your lost/stolen card to the OneCard office, at which point it will be deactivated.

To report your card lost or stolen, you can take one of three options:

Option 1: Call or email and clearly indicate your full name and student

Phone: 416-979-5000, ext. 557565
Email: onecard@ryerson.ca

Option 2: Log in to the Ryerson Mobile app and select “Report Lost/Stolen”

After you have reported your OneCard lost or stolen, you should get a replacement. You will be responsible for the cost to replace the card. This includes if you damage the card by punching a hole in it, wash it or knowingly scratch it.

Replacement costs

The costs associated with replacing your card are as follows:

Card type

Cost

Ryerson University Student OneCard

$35

George Brown at Ryerson OneCard

  • GBC Early Childhood Studies students at Ryerson Campus require authorization from GBC

$35

iClass community member card

$35

Placement Badge (requires authorization from Department of Nursing, Central Placement Office or the Midwifery Office)

$20

Changing your name or photo on your existing card (original card must be present, name change must processed through Registrar’s Office first and supporting documents must be present at time of issuance)

$10

Non-ID Cash Cards

$1

Students requiring a replacement OneCard must complete the PDF fileOneCard Replacement Form and email it to onecardbookings@ryerson.ca.

Gather the appropriate accepted documents and your completed OneCard Request Form.  

Students attending in-person classes and those planning to access on-campus services during the fall 2021 semester can schedule an appointment to pick-up a replacement OneCard. 

Students who are not planning to be on campus during the fall 2021 semester are encouraged to postpone picking up a replacement OneCard until the winter 2022 semester.

How to pick-up your replacement card

If you require your OneCard during the fall 2021 semester, you may request to pick it up from campus by scheduling an appointment through the QLess appointment management system., external link

You will be prompted to enter your personal information and student number and will be asked to select your reason for requesting an appointment with the OneCard Office. Available appointment dates and pick-up windows will automatically be populated for you.

Accessing POD-52A

To access POD-52A, please approach the Library Building entrance on Nelson Mandela Walk and press the intercom to be connected to staff from Community Safety and Security. Inform them that you are here to pick-up your student OneCard and you will be buzzed in. Please be advised that students are required to wear a mask when entering campus buildings.

When you arrive at POD-52A, please join the queue outside the door and maintain physical distancing between yourself and other community members. A OneCard staff member will inform you when it is your turn to enter POD-52A.

Once you are allowed to enter POD-52A, please approach the desk and provide OneCard staff with your full name, student number and reason for picking up your OneCard. A OneCard staff member will then provide you with your OneCard. You will be required to exit POD-52A immediately upon receiving your OneCard.

Replacement cards are final sale

Replacement cards are final sale. There will be no refunds for replacement cards. Once a card is cancelled, it cannot be activated for any reason, even if you find it after replacing it.

If you require access to buildings without a OneCard

If you do not have your OneCard and need access to a secure building call Ryerson Security at 416-979-5040 or email security@ryerson.ca.

OneCard not working?

If your OneCard is not working, please email onecard@ryerson.ca and we will assess the issue.