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Repairs & Installation

CCS technicians repair and service all supported hardware.  To place a service call, contact the CCS Help Desk. Please have the RU# ready.  The RU# is found on the red and silver Ryerson University property sticker on your computer.  

You can extend the useful life of your computer by upgrading components such as the memory, the hard drive or the processor. For advice or assistance in ordering parts contact our Specialist at ext. 554544.

Please note that we do not deliver or provide any repair services for Non-Supported Hardware. Review our Service List for pricing and more information.


 

Repair and Installation Services

For Staff and Faculty equipment owned by Ryerson

Repair and Installation services provided
Repairs and Services For Supported Hardware For Non-Supported  Hardware
Set-up PC: Inventory Tag, Acceptance Testing, Delivery and Set Up in Office. No charge. No Service. Cartons are delivered directly to client.
PC hardware repairs No charge if under warranty, $56.54/hr if not under warranty. No Service. Contact an outside vendor. Pricing set by vendor (*)
Moving computer equipment ** $75/hour $75/hour
Virus removal No charge, providing user is following safe computing practices No charge, providing user is following safe computing practices
Connecting equipment to RIN:
  • cable install
  • RIN connections
  • RIN re-patch (move)
  • CFAPS Printer
See RIN price list. See RIN price list.
Install CCS supported Operating Systems:
If you require CCS to backup and restore your data, anything other than your email messages, then an additional fee will be incurred.
$75 (OS install)

+ $75 (for data backup/restore)
$75 (OS install)

+ $75 (for data backup/restore)
Install CCS supported software# No charge No charge.
Install unsupported commercial software or operating systems purchased by end user $75/hour $75/hour
Troubleshooting for non-supported software or operating systems. Troubleshooting is on a best efforts basis only. $200/hour $200/hour
Troubleshooting CCS supported software and connectivity problems No charge
No charge.
Transferring user's data files (word processing, spreadsheets, etc). $75/hour $75/hour
Printer repair No charge for labour
Charges apply for non-warranty parts
No Service
Printer repair/cleaning caused by spillage using third party or refilled toners. $75 No Service
Monitor repair No charge. No Service

 

* We will not attempt to set up, install, or repair non-supported hardware because we do not have the warranty authorization, parts, or set-up manuals. A non-recommended PC will be delivered directly by the Receiving Department, to the end-user in its carton(s).

** For computer equipment moves beyond the immediate area (i.e., from floor to floor or between buildings), please contact Facilities Management and Development at ext. 5091.

Link to top of page

 


 

Supported Software List

The following operating systems and applications are fully supported by CCS:

Supported Operating Systems
Operating Systems
Windows 7 (Professional and Enterprise only)
MAC OS

 

Supported Software and 64bit compatibility
Application 64bit compatible
Microsoft Office Yes
Acrobat Pro Yes
Internet Explorer Yes *
SAM (Secure Access Method) ** No
RU-VPN2, GlobalProtect Yes
Sophos antivirus Yes
SeaMonkey (formerly Mozilla) for E-mail Undetermined
RUFIS (Financial) Yes ***
XMediusFAX Yes

* IE 8 does not work with RUFIS
** Open VPN will be replacing SAM. Current SAM users can continue using it, while new clients will be using Open VPN.
*** If using the 32bit version of IE install the 32bit version of Java plug-in.  If using the 64bit of version of IE install the 64bit version of Java plug-in.

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

CCS SERVICE ALERTS