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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application.

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(04/27/2016 to 05/04/2016)


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

scheduled maintenance

Sunday May 1, 2016 from 5 p.m. to 11 p.m
Virtualize alfdb.dm.ryerson.ca (Alfresco production oracle database). Alfresco (admissions and Campus planning) will not be available to users


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

CQ5

Recurring Maintenance

N/A

scheduled maintenance

Saturday, April 30, 2016 from 8 a.m. to 1 p.m.
Fix all the titleImage nodes which cause error messages in the AEM 6.1 log files. CQ author production need to be restarted in the Saturday morning from 8 a.m. to 9 a.m.


Application/Service

eHR

Recurring Maintenance

Daily 1:05 - 1:30 a.m.

No scheduled maintenance


Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Friday, April 29, 2016 from 6 a.m. to 6:30 a.m.
Move Soapbox logout link from my.ryerson Portal guest landing page to logout page.


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

No scheduled maintenance


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

No scheduled maintenance


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

scheduled maintenance

Friday, April 29, 2016 from 6:30 a.m. to 7:30 a.m.
Release RMS 5.4.1 patch 2: enable LDAP record purge, fix CE shopping  cart web service. Changes are being applied on back-end servers. No impact is expected.


Application/Service

Rocket

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RU-VPN

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Friday, June 26, 2015 between 6 a.m. and 8 a.m. until completed - in progress
    VRF1 (admin), VRF2 (acad), VRF3 (departmental feeds) point-to-point connections will be moved from public IP space to private IPs. The change will be performed on all VRF enabled core/distribution/edge Avaya 8800s. No outage is expected.
  • Weekdays starting on Monday, August 31, 2015 from 6 a.m. until 8 a.m. - in progress
    Network switches and switch stacks will be upgraded on a continual basis throughout the Ryerson Campus.  Areas affected will be notified of outages in advance of commencement of work.
  • Thursday, March 10,  2016 from 9 p.m. to 11 p.m. - in progress
    Migrate remaining computers in CCS (All Communication Infrastructure teams, HR Systems, Database & ERP Administration, Servers & Storage Services, and CCS Help Desk) from AD to RUAD. The members of those teams will not be able to use their computers overnight and MAC users will need to re-map network drives.
  • Friday, April 29, 2016 at 7:45 a.m.
    One of Ryerson's GTANet 10 Gbps link will be moved to a redundant router at the UofT POP.  This will allow for additional redundancy with our de-facto ISP. No outage is expected.
  • Friday, April 29, 2016 from 2 p.m. to 2:10 p.m.
    Change mail DNS primary resolver to VIP (141.117.199.50) from single-server ip address (10.111.12.15).

 

Future/Pending Changes

  • Friday May 6, 2016 from 5AM to 9AM
    Migrate oracollab.prodint.ryerson.ca to new hardware.  CF production will not be available
  • Friday, May 13, 2016 from 7 a.m. to noon
    Change IPs on Ryecast test environment. This change will require restart of Nebelung.


Please email bhalilov@ryerson.ca to report completion, postponement or cancellation of any change. Click here for Previous Changes.

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

CCS SERVICE ALERTS