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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table bellow for the particular system/application.

Application / Service

Reoccurring  Maintenance

Scheduled maintenance
Scheduled Maintenance
(02/03/2016 to 02/10/2016)


Application/Service

Alfresco (choose.ryerson applicant portal)

DRecurring Maintenance

Daily 4 a.m. - 5 a.m.

No scheduled maintenance


Application/Service

CFAPS

Recurring Maintenance

Last Friday of each month 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Citrix

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

CQ5

Recurring Maintenance

N/A

Scheduled maintenance

Thursday, February 5, 2016 from 6:30 am to 8 a.m. - change was initially scheduled for Thursday, February 4, 2016 from 6:30 am to 8 a.m.
CQ system maintenance which includes updating auto-correction of padding on components to take into account cached images on multiple browsers.


Application/Service

eHR

Recurring Maintenance

Daily 1:05 - 1:30 a.m.

No scheduled maintenance


Learning Management System

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Magic

Recurring Maintenance

Every Sunday 9 a.m. - 11 a.m. and 1 p.m. - 3 p.m.

No scheduled maintenance


Application/Service

my.ryerson portal

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

OGF

Recurring Maintenance

Daily 10:45 p.m. - 1:05 a.m.

No scheduled maintenance


Application/Service

OneCard

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RAMSS

Recurring Maintenance

Daily midnight - 1:30 a.m.

No scheduled maintenance


Application/Service

RMail

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

RMS, Account activation and Self Service

Recurring Maintenance

Every Friday 6 a.m. - 8 a.m.

No scheduled maintenance


Application/Service

Rocket

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

RU-VPN

Recurring Maintenance

N/A

No scheduled maintenance


Application/Service

TAGA (Job postings and applications for TA and GA)

Recurring Maintenance

Every Friday 5 a.m. - 6 a.m.

No scheduled maintenance


Application/Service

Virtual Applications

Recurring Maintenance

Daily 2:30 a.m. - 3 a.m.

No scheduled maintenance

 

Additional Scheduled Changes

  • Friday, June 26, 2015 between 6 a.m. and 8 a.m. until completed - in progress
    VRF1 (admin), VRF2 (acad), VRF3 (departmental feeds) point-to-point connections will be moved from public IP space to private IPs. The change will be performed on all VRF enabled core/distribution/edge Avaya 8800s. No outage is expected.
  • Weekdays starting on Monday, August 31, 2015 from 6 a.m. until 8 a.m. - in progress
    Network switches and switch stacks will be upgraded on a continual basis throughout the Ryerson Campus.  Areas affected will be notified of outages in advance of commencement of work.
  • Thursday, November 26, 2015 from at 8 a.m. until completed - in progress
    Apply VMware patches to VC-DC2 cluster and add 10G Nic for Equallogic Migration to Compellent.
  • Thursday, December 10, 2015 until February 26, 2016 - in progress
    Migrate VMs from EqualLogic to Compellent Storage in VC-DC2. No user impact due to VM clustering.
  • Thursday, January 22, 2016 for 5 weeks
    Storage Migrations of VMs from EqualLogic to Compellent Storage in VC-DC1. 
  • Thursday, February 4, 2016 from 7 am to 8 a.m.  
    Decommission ACLS-07.ac.ryerson.ca licensing server.
  • Friday, February 5, 2016 from 7 a.m. to 2 p.m
    Virtualize dsm1.prodint.ryerson.ca and dsp1.prodint.ryerson.ca

 

Future/Pending Changes

  • February 19, 2016 from 6 p.m. to midnight
    Upgrade Fiber-channel array controllers on Compellent E40 array to SC8000. The vendor will be onsite doing the upgrades. Systems using this array are as follows:
    CS
    Alfresco - all instances
    OGF
    eHR
    RMail
    RMS
    CWDB (CAS and CAS-ified application, Uportal and all applications accessed through my.ryerson.ca)
    ACFS-05
    BB - legacy
    WWW
    Oracollab

    No user impact is expected due redundant controllers.


Please email bhalilov@ryerson.ca to report completion, postponement or cancellation of any change. Click here for Previous Changes.

 

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

CCS SERVICE ALERTS