CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/ Service |
Recurring Maintenance | Scheduled Maintenance |
---|---|---|
Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
|
Alfresco (choose.ryerson applicant portal) | Daily 4 a.m. - 5 a.m. |
|
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
Citrix | N/A | |
eHR | N/A | |
Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
OneCard | N/A | |
MyServiceHub | Daily midnight - 1:15 a.m. | |
RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Friday, March 15, 7:00 a.m. to 8:00 a.m. Updating RMS. User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period. |
TMU-VPN | N/A |
|
FIS | Daily 10:45 p.m. - 1:05 a.m. | |
ServiceNow | N/A | |
Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Friday, March 15, 12:00 p.m. to 3:00 p.m.
Updating Content 7 servers.
User Impact: Content 7 Reporting Service is not available during this period. - Saturday, March 16, 10:00 p.m. to Sunday, March 17, 6:00 a.m.
Updating TMU wireless system.
User Impact: None expected but there might be a brief outage of 5-10 mins. - Sunday, March 17, 9:00 a.m. to 5:00 p.m.
Upgrading network switches at LIB Lower ground floor.
User Impact: All networked devices at the LIB Lower ground floor will be disconnected during this period. - Sunday, March 17, 9:00 a.m. to 5:00 p.m.
Upgrading network switches at IMA building.
User Impact: All networked devices at the IMA building will be disconnected during this period.
- Friday, March 22, 8:00 a.m. to 10:00 a.m.
Updating Endow database.
User Impact: No access to Endow application for Finance. - Saturday, March 23, 12:00 a.m. to Tuesday, March 26, 1:30 a.m.
Updating Content 7.
User Impact: No access to Content 7 during this period. - Saturday, March 23, 12:30 a.m. to Tuesday, March 26, 1:15 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub and all of its related functions will be down. - Sunday, March 24, 1:00 a.m. to 5:30 a.m.
Upgrading ServiceNow.
User Impact: No access to ServiceNow. Stakeholders in CCS and HR will be made aware of the upgrade. - Tuesday, March 26, 12:00 p.m. to 12:30 p.m.
Updating TAI.
User Impact: Access to TAI dashboard and reports will be impacted during this period.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Click here for Previous Changes.