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Lost & Stolen Devices

Similar to the loss of a wallet, losing your computer, tablet, phone or flash drive can have just as negative an impact, and immediate measures must be taken. Learn how you can protect your personal information before anything happens and increase the chances of your device being returned to you.

Five ways to lock down your device

Set yourself up for a better outcome by doing the following in advance, just in case your equipment goes missing:

  1. Don’t store any sensitive data on your device. There is no limit to the number of files you can store using your Ryerson Google Drive account. Working on Google Docs, Sheets and Slides means that you don’t have to store anything on your hard drive. If you’re using a Windows computer, you can install a plugin for Microsoft Office that allows you to work on Word, Excel and PowerPoint slides and save them directly to your Google Drive.
  2. Encrypt your local files. Microsoft offers BitLocker Drive Encryption and Apple offers FileVault, both full disk encryption tools. Another option is to use the encryption feature in products like Microsoft Office for individual files. If you must use portable devices like USB keys, purchase devices that support strong encryption. The Ryerson Campus Store carries a selection of approved USB keys.
  3. Label the mobile device. A sticker or onscreen text can help identify you as the legitimate owner so those who find your device can contact you.
  4. Store device information such as the make, model, serial number and Wi-Fi MAC address in a separate location so that recovered devices can be matched to you.
  5. Install apps to utilize the locating, blocking and remote wiping services from your mobile device manufacturer or carrier, in the event your device goes missing. Some phones offering these services include the Microsoft Windows Phone, Apple iPhone, Google Android and RIM BlackBerry.

Guard your privacy

If you device is lost or stolen, we strongly recommend changing your passwords to online services such as banking, email and social media if you access them from your mobile device. This could prevent your accounts from being compromised, should someone attempt to access them from your lost or stolen device.

Tell those who can help

Who to tell What will happen
Campus Security

Lost or stolen devices should be reported to Campus Security, who will open a record noting the location, time and appearance of the missing device. They're available 24 hours a day and may offer resources or assist in locating or recovering the device.

Note that Campus Security will also discuss whether the loss or theft potentially poses privacy risks to the university.

Contact Campus Security at 111 Bond Street, security@ryerson.ca or 416-979-5040.

Ryerson information and privacy coordinator

For Ryerson faculty and employees, lost or stolen devices and storage media containing personally-identifiable information in non-encrypted formats must be reported to the university’s information and privacy coordinator at fippa@ryerson.ca. Learn the definition of "personal information" as defined in Ontario's Freedom of Information and Protection of Privacy Act (FIPPA).

The coordinator will assess the potential privacy breach in accordance with the university’s Information Protection Policy pursuant to FIPPA legislation.

Local law enforcement

Loss or theft should also be reported to your local law enforcement agency as a police record could assist in relating a recovered device to you.

Your mobile carrier

Mobile phone carriers regularly deal with issues of loss and theft, and may be able to track if anyone has used your device after it was reported lost or stolen. They may also block the device if they can't assist with returning the device to you.

 

CONTACT THE HELP DESK

Students

Phone icon416-979-5000 x6840

Email iconhelp@ryerson.ca

Maps iconKerr Hall West, Room 71

Faculty/Staff

Phone iconx6806

Email iconhelp@ryerson.ca


More iconMore help options

 

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