Google Chat Help Centre
Hangouts was updated to Google Chat at Ryerson in July 2020. All one-to-one messages were transferred to Google Chat. The classic Hangouts will still be available until late 2020, after which Google will retire the app.
Until Google retires the app permanently in late 2020, classic Hangouts will remain available through the web by going to hangouts.google.com, external link. Within Gmail, the new Google Chat will appear in place of the classic Hangouts. There is no option to revert back to classic Hangouts in Gmail. Direct messages sent in classic Hangouts or Google Chat can be viewed and replied to in the other service. Group messages in classic Hangouts or Google Chat can’t be viewed or replied to in the other service. If you would like to continue group messages in the new Google Chat, you will have to recreate the group chats in rooms or group messages.
Group messages are private conversations. Once initiated, no new members can be added to the conversation. Rooms are great for teams to collaborate, share up-to-date information and meet on the fly. For help in choosing whether you want to start a room or a group message, please visit the Ryerson Google Chat Guide.
While classic Hangouts allowed you to make phone and voice calls to other users directly in Gmail, you can now use Google Meet to make phone calls instead. In terms of voice calls and text messaging (SMS), this feature is now offered via Google Voice. For faculty and staff, you can make phone calls using either the Avaya Equinox (IX Workplace) or the Cisco Jabber client, opens in new window, this will allow you to make and receive phone calls on your Ryerson extension using your computer or mobile device.
Chat previews are no longer available in Google Chat in Gmail. If you are using the mobile app you will be able to see direct and group message previews. Previews are still available in classic Hangouts on the web through hangouts.google.com, external link.
Go to the settings menu by clicking the gear icon. In the settings side panel, go to “See all settings”. On the settings page, go to the “Chat and Meet” tab. In the Chat section, click “Chat off” and “Save Changes”. This will hide Google Chat from Gmail but you will still be able to use Google Chat by going to https://chat.google.com/, external link.
You can use Google Groups to invite current members of the group to a room. However, you will not be able to invite people using Google Groups into group chats.
New members of a Google Group will need to be added to the room after the group is initially invited.