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Setting Up Two-Factor Authentication

Where to start

There are two parts involved in two-factor setup:

  • Part one: Choose how you’ll generate codes
  • Part two: Add two-factor to your Ryerson account

Part one: Choose how you'll generate codes

You have the option of using a mobile device or a universal second factor (U2F) security key.

Ryerson employees may also choose to use a one-time verification (OTV) code generator.

If you’re using a mobile device

You’ll need to install the Google Authenticator app on your device. Once installed, be sure not to delete it as you’ll need it each time you generate a verification code.

On your Android device, open the Play Store app.

Android Google Play Store Icon

Search for Google Authenticator.

Google Play Store Search Screen. Google Authenticator is typed in search bar.

Tap the Google Authenticator option in the search screen and then tap Install.

Google Authenticator App is highlighted from results of search in the Play Store.

When asked to authorize Google Authenticator to access information on your device, tap Accept if you wish to continue. You’ll be returned to the app screen. Press the back button to return to your home screen.

Google Authenticator App Confirmation popup. Accept & Download.

The Authenticator app should now be on your home screen. Tap the icon to run the app.

Once this is complete, you can start Part two: Add two-factor to your Ryerson account.

Google Authenticator App icon on Android Home Screen.

On your iOS device, open the App Store.

iOS App Store icon

Search for Google Authenticator.

App Store Search Screen. Google Authenticator is typed in search bar.

Find Google Authenticator option in the search screen and then tap GET.

Google Authenticator app page on App Store. Tap on Get button.

Tap the INSTALL button.

Google Authenticator app page on App Store. Tap on Install button.

The Google Authenticator app will now install and create an icon on the main screen of your iOS device. Tap the icon to run the app.

Once this is complete, you can start Part two: Add two-factor to your Ryerson account.

Google Authenticator App icon on the Main Screen of the iOS device.

If you're using a U2F security key

Universal second factor (U2F) keys are USB devices that can be plugged in to your computer to provide authentication for two-factor logins. 

The least expensive model is likely the HyperFIDO Mini which normally retails for around $10 and can be purchased online or at the Ryerson University Campus Store. Note that U2F security keys only work with Google Chrome or Firefox browsers.

Ryerson employees can check with their faculties or departments for approval purchasing a U2F key.

Once you receive your key, you can start Part two: Add two-factor to your Ryerson account.

If you’re using an OTV code generator

One-time verification (OTV) code generators are small devices that provide authentication codes for two-factor logins.

Available only to Ryerson employees, you can check with your faculty or department for approval purchasing an OTV code generator from CCS for $30. They can be requested using the One-Time Verification (OTV) Code Generator Request Form on the CCS website.

Once you receive your key, you can start Part two: Add two-factor to your Ryerson account.

Part two: Add two-factor to your Ryerson account

Mobile device setup steps are also available in an easy-to-follow video format.
 
  1. Using your computer, log in to the my.ryerson portal with your username and password.
  2. Find the Self Service module under the my.ryerson tab and click Personal Account.
  3. Under the Security section, click Two-Factor Authentication.
  4. Under the Mobile Devices heading, click Add mobile device.
  5. Click Android or iOS, depending on the type of device you’re using. Follow the steps starting from the section called Now open and configure Google Authenticator.
  6. Once your mobile device is setup, a page about backup codes will appear. Click the Generate new backup codes button. These are one-time-use codes you can enter if you're unable to access your mobile device. We recommend keeping a hard copy with you in your wallet.
U2F key setup steps are also available in an easy-to-follow video format.
 
  1. Using your computer, log in to the my.ryerson portal with your username and password.
  2. Find the Self Service module under the my.ryerson tab and click Personal Account.
  3. Under the Security section, click Two-Factor Authentication.
  4. Under U2F security keys heading, click Add U2F security key.
  5. You'll be taken to a new page. Click the Add security key button and follow the prompts. Note, if the key is not blinking, it may be inserted the wrong way. Try turning it over and reinserting.
  6. When the key is successfully detected, you’ll have the opportunity to name the key (a useful feature if you plan to set up more than one key) and click Verify and save.

 

Note if you’re using Firefox, you’ll need to have version 57 or newer and configure the browser to accept U2F keys by following these steps:

  1. Type about:config into the address bar at the top of the Firefox browser window.
  2. A search bar will appear. Type in U2F and press enter.
  3. Double-click on security.webauth.u2f to enable U2F support.
OTV setup steps are also available in an easy-to-follow video format.
 
  1. Using your computer, log in to the my.ryerson portal with your username and password.
  2. Find the Self Service module under the my.ryerson tab and click Personal Account.
  3. Under the Security section, click Two-Factor Authentication.
  4. Under Set up two-factor authentication for your account, click the Set up link next to the One-Time Verification Code Generator option.
    (If you’ve previously set up a mobile device authenticator, you’ll have to revoke it first before setting up the OTV code generator. Visit the revoking two-factor authentication section of the Two-Factor Authentication page for help on this topic.)
  5. Follow the steps for registering your assigned one-time verification code generator.
  6. Turn on the code generator and enter the number displayed into the Code field, then click Verify and Save.
  7. At this point, a link to Show/Generate Backup Codes will appear. These are one-time-use codes you can enter if you’re unable to access your mobile device. We recommend keeping a hard copy with you in your wallet.