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Software for Phones and Fax

The following phone options are available to faculty and staff. CCS will need an email sent to help@ryerson.ca from your Dean, Chair, Director or direct supervisor/manager to approve access to these services. Upon email approval, CCS can arrange to enable one of these options.

 XMediusFAX 

XMediusFAX is a network fax server that enables users to send, receive and manage faxes using their own computer, instead of a fax machine or fax modem. More information on phones and faxing.

Cost involved & set up on a departmental basis.

Instructions

XMediusFAX Installation Instructions

Using XMediusFAX

Download

For Windows XMediusFAX

Avaya iconAvaya Equinox

The Avaya Equinox Client is a soft phone application that provides SIP Phone users with access to unified communications (UC) services.  The Avaya Equinox Client extends UC services to MAC and Windows Desktops, as well as mobile platforms, Android and iOS.

Instructions and Downloads

1. Download the Avaya Equinox client for Windows by clicking archive fileAvayaEquinoxForWindows-3.4.1.20.3.zip

2. At the Connect to ai-apps.ryerson.ca screen, type in your my.ryerson username and password.  Click Log in.

3. At the File Download screen, click on the Save button to save the zip file containing the installation software. Save this file to a location of your choice where you can easily find it again such as your desktop or your Local Disk (C:).

CAS Login screen

4. Once downloaded, open the zip file  AvayaEquinoxForWindows-3.4.1.20.3.zip

5. Select Avaya Equinox Setup 3.4.1.20.3.msi

6. If prompted, select Run at the Security Warning screen.

 

Security Alert for Avaya

7. Select Next on the Avaya Eqinox Setup screen.

Avaya Equinox Setup screen

8. Accept the End-User License Agreement by selecting Next.

End User License Agreement

9. At the Choose Setup Type, Select Complete and click Next

Avaya Equinox Setup Complete

10. At the Destination folder screen, choose Next.

Destination folder screen

11. For the default language choice, English and then Next
 

Default language screen for Equinox

12. At the Ready to install Avaya Equinox screen choose Install.

Ready to install Avaya Equinox screen

13. When the setup is complete, click on Finish

Avaya Equinox Setup finish window

14. If prompted, select Configure my account; otherwise proceed to the next step.

Equinox setup screen

15. Select the gear icon when prompted for an email address

Avaya Equinox email screen

16. Select Use web address

Avaya Equinox use web address screen

17. Enter the following URL: https://sipfiles.sip.ryerson.ca/windows1.txt and select NEXT

Enter URL screen

18. Enter your 6 digit phone extension followed by your password and select NEXT 

Note: If you do not remember your phone password, please contact the CCS Helpdesk and request for a phone password reset. The Telecom group will send you a new password via e-mail.

Enter your six digit extension screen

19. You can follow the welcome tutorial by selecting NEXT or you can choose SKIP TUTORIAL.

Welcome tutorial screen

20. When making a call for the first time, you may have a Windows Firewall alert appear.  Select Domain networks, such as a workplace network and Allow access.

Windows Security Alert screen

21. The Avaya Equinox application will now open

Avaya Equinox start screen

Note: the application works best using a headset with a built-in microphone.  If you require to make audio adjustments, please select Gear icon icon> User Preferences>Audio/Video and choose the correct media in each drop down selection.  Select Done.  The application may need to log back in.

1. Download the Avaya Equinox client for MAC by clicking archive fileAvayaEquinoxForMacOS_3.4.1.20.zip

2. At the Connect to ai-apps.ryerson.ca screen, type in your my.ryerson username and password.  Click Log in.

3. At the File Download screen, click on the Save button to save the zip file containing the installation software. Save this file to a location of your choice where you can easily find it again such as your desktop or your Local Disk (C:).

CAS Login screen

4. Once downloaded, open up the folder AvayaEquinoxForMacOs_3

5. Select Avaya Equinox.dmg

6. Select Install

Avaya Equinox MAC install

7. If prompted with the message below, select Open

Avaya Equinox MAC open screen

8. Select Continue

This package will run a program to determine if the software can be installed

9. Select Continue

Install Avaya Equinox screen

10. Select Continue or Agree

Avaya Equinox license software agreement

11. Select Install

Avaya Equinox MAC installation screen

12. You should be prompted for your domain credentials to proceed with the install.  You may need administrative rights in order to proceed. Select Install Software

MAC Administrative password. Username and password screen.

13. Select Close

Avaya Equinox setup successful screen

14. You can choose if you would like to Keep the installer or Move to Trash

Avaya Equinox keep installer or move to trash

15. The Application should now load. Select Configure my account

Avaya Equinox configure my account

16. Select the gear icon in the upper right corner

Avaya Equinox enter your email address screen

17. Select Use a web address

Avaya Equinox use a web address screen

18. Enter Web Address:

https://sipfiles.sip.ryerson.ca/mac1.txt and select NEXT

Enter web address screen

19. Enter your 6 digit phone extension followed by your Password and select NEXT. 

Note: If you do not remember your phone password, please contact the CCS Helpdesk and request for a phone password reset. The Telecom Group will send you a new password via e-mail.

Avaya Equinox Enter your extension and password screen

20. You may get prompted for "Avaya Equinox" to access your calendar. You can either choose Don't Allow or OK.

Avaya Equinox choose either don't allow or OK screen

21. You may get prompted for "Avaya Equinox" to access your contacts. You can either choose Don't Allow or OK

Avaya access to contact screen

22. Select OK to make Avaya Equinox the default application for telephone services.

Avaya Equinox default application screen

23. A Welcome tutorial will appear. You can select NEXT or SKIP TUTORIAL.

Welcome to Avaya Equinox screen

Note: This application works best using a headset with a build in microphone. If you require to make Audio adjustments, please select the gear icon icon, User Preferences, Audio/Video and choose the correct media in each drop down selection.  Select Done. The application may need to log back in.

1. On your Android mobile device, open the Play Store app.

2. Search for Avaya Equinox from Avaya Incorporated and select Install.

3. The application should start loading. Select OK at the Avaya Equinox Set-up screen.

Android Equinox setup

4. Select Allow for Avaya Equinox to make and manage phone calls.

Avaya Equinox permission screen

5. Select Allow for Avaya Equinox to record audio.

Avaya Equinox permission screen

6. Select OK at the Avaya Equinox Set-up screen.

Avaya Equinox Setup screen

7. You may select Allow or Deny based on your requirements.

Avaya Equinox permission screen for videos

8. You may select Allow or Deny based on your requirements.

Avaya Equinox permissions for contacts

9. You may select Allow or Deny based on your requirements.

Avaya Equinox permisson for calendar

10. Select OK to restart the application.

Avaya Equinox restart option window

11.  Choose Accept for the End User License Agreement.

Avaya Equinox End user license

12. Select Configure my account

Avaya Equinox Configuration screen

13. When the application launches, select the Gear icon icon.

Avaya Equinox setup screen

14. Select Use a Web Address

Avaya Equinox web address screen

15.  Enter the URL: https://sipfiles.sip.ryerson.ca/android1.txt and select NEXT

Avaya Equinox web address setup screen

16. Enter your 6 digit SIP phone extension followed by your password and select SIGN IN.  Note: If you do not remember your phone password, pelase contact the CCS Helpdesk and request for a phone password reset. The Telecom group will send you a new password via e-mail.

Avaya Equinox setup screen

17. Press OK on the Emergency Disclaimer screen

Avaya Equinox Emergency Disclaimer screen

18. A Welcome Tutorial will appear. You can either select NEXT or SKIP

Avaya Equinox welcome tutorial screen

1. On your iOS device, Select App Store.

2. Search for Avaya Equinox and GET/Install.  Open the application once completed.

3. The application should start loading and prompt the following.  You may choose to Allow or Deny based on your functionality.

Avaya Equinox permissions screens

4. Select Accept for the End User License Agreement.

Avaya Equinox End User License Agreement Screen

5. Select Configure my account

Avaya Equinox configure my account screen

6. When the application launches, select the Gear icon  icon.

Avaya Equinox Email configuration screen

7.  Select Use a Web Address

Avaya Equinox Web configuration screen

8. Enter the URL

    https://sipfiles.sip.ryerson.ca/ios1.txt and select NEXT

9. Enter your 6 digit SIP phone extension followed by your password and select SIGN IN.
 
Note: If you do not remember your phone password, please contact the CCS Helpdesk and request for a phone password reset. The Telecom Group will send you a new password vie e-mail.

Avaya Equinox enter extension screen

10. Press OK on the Emergency Disclaimer screen.

Avaya Equinox Emergency Disclaimer screen

11. A Welcome tutorial will appear.  You can seelct NEXT or SKIP.

Avaya Equinox welcome tutorial screen