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Reconfiguring email clients to your TMU email address

Users using email clients like Microsoft Outlook, Mozilla Thunderbird or Apple Mail to access or manage university emails will need to create a new profile in their email client using their “@torontomu.ca” email address to begin sending emails through the client.

Instructions for creating a new profile in Microsoft Outlook, Mozilla Thunderbird and Apple Mail are listed below.

Sync a new Microsoft Outlook profile with your Google Workspace 

Existing Microsoft Outlook users can sync their new “@torontomu.ca” email address with Google Workspace by following the instructions below. View instructions for downloading Microsoft Outlook and creating a profile.

1. From your desktop, search for “set up a Google Workspace Sync user” and open the Google Workspace Sync for Microsoft Outlook app.

set up a Google Workspace Sync user

2. You will be prompted to sign into Google Workspace Sync with your “@torontomu.ca” address. Select Continue

Sign in to Google Workspace Sync

3. Select your new “@torontomu.ca” email address

4. The app will request access to your Google Account. Select Allow

Google Workspace Sync for Microsoft Outlook

5. In your browser, a message will appear confirming that access to your Google account has been authorized. Close the browser window and continue with the application installation.

Authorization has been granted

6. A new pop-up window will appear. Leave all boxes unchecked and select Create profile

Create a Google workspace profile in Microsoft Outlook

7. The app will confirm that Google Workspace Sync setup is complete. Select Start Microsoft Outlook

Google Workspace Sync setup is complete

8. Once Outlook opens, you will be prompted to select a profile. To delete your original “@torontomu.ca” profile, select your old email address and select Options > >

Microsoft Outlook choose a profile

9. From the Choose Profile section, select your “@torontomu.ca” email address and select Delete

Microsoft Outlook choose a profile

10. An Outlook warning will appear, confirming that removing your profile will delete your offline cached content. Select Yes and your original “@torontomu.ca” will be deleted.

     a. If you require your offline cache content, make a backup of your files (external link) 

Microsoft Outlook warning message before deleting

11. To set your “@torontomu.ca” profile as your default or to turn off the Choose Profile prompt when opening Outlook, navigate to Choose Profile, select your “@torontomu.ca” account, check the Set as default profile box, uncheck Prompt for a profile to be used and select OK

Microsoft Outlook choose a profile with options screen
  1. In Outlook, select on the Tools menu and select Accounts
  2. From the Accounts window, select + (plus sign) at the bottom left of the window and select New Account
Microsoft Outlook accounts screen

3. In the Add Account pop-up window, enter your new “@torontomu.ca” email address

Enter your new TMU email address

4. You will be prompted to grant Outlook access to your Google account. Select Allow

Microsoft apps & services wants to access your Google Account

5. The TMU authentication login screen will appear. Log in using your torontomu username and password

TMU login screen

6. After logging in, you will be prompted to open Outlook

Prompt to open Outlook

7. In Outlook, you will receive a confirmation message that your new account has been added

Google account has been added screen

8. You will now have access to both your “@torontomu.ca” and “@torontomu.ca” inboxes, which will both contain all of your emails. We recommend only using your “@torontomu.ca” email address to send emails moving forward

Outlook all accounts screen

If you’ve used your original “@torontomu.ca” email address to subscribe to non-TMU or external mailing lists, you can continue to send emails using your “@torontomu.ca” email address if required. To do so, select the down arrow in the From field to open a dropdown menu with both your “@torontomu.ca” and “@torontomu.ca” email addresses as available options.

Outlook composition field screen

Create a new profile in Apple Mail

1. In Apple Mail, select Mail from the top navigation bar and select Accounts

Add accounts in Apple Mail

2. From the Internet Accounts tab, select Delete Account

Delete Account screen

3. A pop-up will appear asking you to confirm that you would like to delete your “@torontomu.ca” account. Select OK

Are yo usure you want to delete the account screen

4. Once the pop-up closes, select Mail from the top navigation bar and select Add Account

Add account drop down option screen

5. Select Google as your mail account provider and select Continue

6. A Google pop-up window will appear prompting you to enter your email address. Enter your “@torontomu.ca” address and select Next

Sign in Google Accounts screen

7. The TMU authentication login screen will appear. Log in using your TMU username and password

TMU authentication login screen

8. A pop-up window will appear prompting you to select apps you want to use with your “@torontomu.ca” account. Select Mail and select Done

Select the apps you want to use with this account screen

 

Create a new profile in Mozilla Thunderbird

1. Open Thunderbird, right click on your “@torontomu.ca” email address from the left hand navigation bar and select Settings

 

Mozilla Thunderbird

2. From the main Account Settings tab, change the Account Name and Email Address fields to your new “@torontomu.ca” email address

Thunderbird Account Settings

3. Select Server Settings from the left hand navigation bar and change the User Name field to your new “@torontomu.ca” email address

4. Close the Account Settings tab and your account name, email address and username will automatically be updated

Thunderbird Server Settings

I’m having trouble accessing my email through my email client after the change

If you’re having difficulty setting up a new profile or reconfiguring your account in your email client, you can continue to access your email via the my.torontomu portal by following the steps below:

  1. Log into the my.torontomu.ca portal
  2. Select the Apps tab from the top navigation bar
  3. Select Gmail to access your inbox, including all emails you’ve received both before and after the change