Faculty & Research

November 13, 2018

Hot off the press! This recent article published by Dr. Ana-Maria Herman in the International Journal of Heritage Studies, external link exposes the experimental aspects of (repeat) museum displays - and considers the implications for practitioners.

Abstract

In this paper, I present a case for understanding exhibitionary practices as always experimental. I discuss here a study conducted on the McCord Museum’s MTL Urban Museum App, a digital display that was (re-)made based on the Museum of London’s Streetmuseum App. Drawing on the notion of ‘remediation’ and actor-network theory, I consider the display as formed through the refashioning of an ‘actor-network’, or what I refer to in this paper as an experimental assemblage. This allows me to trace the processes of transformation that brought heterogeneous actors together and into novel arrangements in re-making the App and how such processes resulted in the generation of novel experiences, practices and knowledge. Thus, this study shows that even ‘repeat’ mainstream displays involve experimental processes, or ‘exhibition experiments’. The implication for practitioners in museums, galleries, libraries and other cultural heritage institutions is that decision-making processes must always account for the experimentality of alldisplay practices, ‘new’ or ‘old’.

The findings described in this article are part of a larger study that will be published in a book by Dr. Herman.

Read more, external link

October 17, 2018

This recent article published by Dr. Farid Shirazi in the International Journal of Information Management, external link discusses a big data analytics model for customer churn prediction in the retiree segment.

Abstract

Undoubtedly, the change in consumers’ choices and expectations, stemming from the emerging technology and also significant availability of different products and services, created a highly competitive landscape in various customer service sectors, including the financial industry. Accordingly, the Canadian banking industry has also become highly competitive due to the threats and disruptions caused by not only direct competitors, but also new entrants to the market.

The primary objective of this paper is to construct a predictive churn model by utilizing big data, including the structured archival data, integrated with unstructured data from sources such as online web pages, the number of website visits and phone conversation logs, for the first time in the financial industry. It also examines the effect of different aspects of customers’ behavior on churning decisions. The Datameer big data analytics tool on the Hadoop platform and predictive techniques using the SAS business intelligence system were applied to study the client retirement journey path and to create a churn prediction model. By deploying the above systems, we were able to uncover a wealth of data and information associated with over 3 million customers’ records within the retiree segment of the target bank, from 2011 to 2015.

Read more, external link

September 7, 2018

TRSITM Faculty Members, Dr. Margaret Plaza & Dr. Farid Shirazi along with MBA graduate, Iulian David's manuscript entitled "Management of inventory under market fluctuations: The case of a Canadian high tech company" has been accepted for publication in International Journal of Production Economics, 2018, 205C, pages215-227, external link.

Abstract

The argument presented in the paper revolves around the Canadian firm from a computer industry, which struggled to find a suitable inventory management strategy. In an effort to help the company, we developed a hybrid inventory management model that combines the demand driven delivery of a “pull” system with forecasting techniques typical for a “push” system. The model was successfully implemented and generated a 27% reduction in a total value of inventory within just 11 months. Additionally, the customer service, cycle times, and even warehouse handling were all significantly improved.

The behavior of inventory is analyzed based on a real case study (practical contribution), which is supported by a decision model (theoretical contribution). The case study was developed by our MBA student who worked under my supervision on his MRP project. It demonstrated that a lean practice can be used to cost effectively manage the inventory within a non-repetitive environment even if demand fluctuates and purchasing lead time is much longer than production lead time. 

September 12, 2018

Dr. Ana-Maria Herman's research explores decision-making processes in the case of a 'digital' museum exhibit 

A recent article published by Dr. Ana-Maria Herman in Museum & Society explores both human and nonhuman involvement in decision-making processes related to a 'digital' exhibit. 

Through a study conducted at the McCord Museum, Dr. Herman examines the case of the MTL Urban Museum App (or MUM App), an augmented reality application used to display a collection of historical photographs across the city centre of Montreal. In the study, Dr. Herman employs a 'sociotechnical' approach (drawn from science and technology studies) to reconstruct how the MUM App was re-made. Therefore, the study takes into account both the social and the technical (and considers the human and the nonhuman), and thereby charts the roles of heterogeneous actors in re-making the App and, relatedly, in re-negotiating the Museum’s exhibition-making practices. By doing so, Dr. Herman takes a closer look at often taken-for-granted practices and processes, and looks to answer three questions related to the re-making of this 'digital' display: What actors were involved in its re-making? How did they participate in decision-making processes? And, what are the implications of the negotiations made? 

The research reveals: 1) how the re-making of the App redistributed tasks associated with exhibition-making practices by displacing them across unexpected actors both inside and outside the Museum, 2) how some aspects of design became non-negotiable or irreversible, and 3) how the re-negotiation of display practices established unanticipated gatekeepers in the Museum’s exhibition-making practices. The study also reveals that the 'digital', while embedded in sociotechnical practices and processes, is still couched in complex ‘sociomaterial’ arrangements. Therefore, while such apps may appear to exist in an entirely 'digital' (and thereby dematerialized) form, they actually continue to be well embedded in 'material' arrangements – they emerge and stabilize in networks that are as much related to standardized code, frameworks and operating systems as they are to city spaces, buildings, mobile devices, maps and bodies. 

The findings described in this article are part of a larger study that will be published in a book by Dr. Herman.

Read the article online

July 18, 2018

New TRSITM Faculty Member, Dr. M. Kargar publishes research results in top-tier journal.

Congratulations to Dr. Kargar on becoming the first Ryerson Faculty Member to have a paper published in the the  prestigious VLDBJ (The International Journal on Very Large Data Bases). His paper entitled "Effective and Complete Discovery of Bidirectional Order Dependencies via Set-based Axioms" was published in June 2018 and is the first submission from Canada for the year.

Abstract

In business intelligence and analytics, as well as in data management, integrity constraints (ICs) ensure accuracy and consistency of data in a business database. Formulating ICs manually, however, requires domain expertise, is prone to human error, and can be exceedingly time-consuming in the big data era. Thus, methods for automatic discovery have been developed for some classes of ICs, such as functional dependencies (FDs), and recently, order dependencies (ODs). An FD is a constraint between two sets of attributes in a database. For example, for a given postal code, city could be determined. Thus, postal code determines city. However, if two entities with the same postal code have different cities, the input data is erroneous and must be cleaned before using in any business analytics process. ODs properly subsume FDs and can express business rules involving order; e.g., an employee who pays higher taxes has a higher salary than another employee. If for two given employees, one has higher salary and pays less tax, the input data contains error. We address the limitations of prior work on automatic OD discovery, which has factorial complexity, is incomplete, and is not concise. We present an efficient bidirectional OD discovery algorithm enabled by a novel polynomial mapping to a canonical form, and a sound and complete set of axioms for canonical bidirectional ODs to prune the search space. Our algorithm has exponential worst-case time complexity in the number of attributes and linear complexity in the number of tuples. We prove that it produces a complete and minimal set of bidirectional ODs, and we experimentally show orders of magnitude performance improvements over the prior state-of-the-art methodologies. For example, in one of the experiments, and over a real dataset, our proposed algorithm found a set of ODs in about 1 second while previous work did not terminate after 5 hours.

The results of this research have been published in the prestigious VLDBJ (The International Journal on Very Large Data Bases) which is a top-tier journal in the field of data management and information systems. This is a collaborative research that involves Jaroslaw Szlichta (University of Ontario), Parke Godfrey (York University), Lukasz Golab (University of Waterloo), Mehdi Kargar (Ted Rogers School of Management at Ryerson University), and Divesh Srivastava (AT&T Labs-Research).

Read the paper online, external link