Faculty and Staff Resources
If you encounter a student in crisis with immediate safety risks, ask your student to go to the nearest emergency department of their closest hospital. If your student declines and you continue to be concerned about their safety, call 9-1-1, then call security (416-979-5040) to either notify them (i.e., if person is off campus) or let them know to do a police escort (i.e. if on campus).
Referring a student
When to refer
A referral to the CSDC may be indicated: if you are feeling anxious, if you don’t know what you can do for the student, if you recognize that your support is no longer adequate, or if you find that the responsibility you have assumed is weighing too heavily on you.
What to Do
Listen. Take the student seriously. Show concern. Set clear limits. Consult with others. Refer the student.
What Not to Do
Don’t take on too much responsibility. Don’t deal with a crisis alone.
What to Say
Consider saying “You seem to be pretty upset about this and I think you could use some help in sorting out these issues. I’m concerned about you and I would like you to consider talking to one of our counsellors in our Centre for Student Development and Counselling”.
If your student requires urgent support and is not in immediate crisis with safety risks, please encourage them to contact the CSDC between 9am-5pm Monday-Friday, or direct them to contact Keep.meSAFE for 24/7 support.
If you are unsure about how to support a student in distress, please contact the CSDC between 9am-5pm or Keep.meSAFE outside of office hours for consultative support.
Contact for the CSDC: 416-979-5195 or firstname.lastname@example.org. Messages are being monitored regularly during business hours, and our front desk staff will respond as soon as possible.
Contact for Keep.me.safe program: All Ryerson students can access 24/7 mobile counselling or crisis support with Keep.meSAFE using the My SSP app. The My SSP app is available on the Apple Store, external link, or Google P, external link, external linklay, external link. Keep.meSAFE can also be accessed with a phone call by dialing 1-844-451-9700.