January 2024

Changes from 12/20/2023 to 01/10/2024

Thursday, January 11, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to Adobe AEM.
User Impact: None expected as www.torontomu.ca won't be affected.
Sunday, January 14, 1:00 a.m. to 9:00 a.m.
Upgrading ServiceNow.
User Impact: CCS and HR users accessing ServiceNow may experience performance issues during the upgrade.
Sunday, January 14, 9:00 a.m. to 5:00 p.m.
Updating network hardware in POD area.
User Impact: All network devices at POD 2nd, 3rd and 4th floors will be disconnected.

Thursday, January 11, 6:30 a.m. to 8:00 a.m. - completed
Applying assorted fixes and features to Adobe AEM.
User Impact: None expected as www.torontomu.ca won't be affected.
Sunday, January 14, 1:00 a.m. to 9:00 a.m. - completed
Upgrading ServiceNow.
User Impact: CCS and HR users accessing ServiceNow may experience performance issues during the upgrade.
Sunday, January 14, 9:00 a.m. to 5:00 p.m. - completed
Updating network hardware in POD area.
User Impact: All network devices at POD 2nd, 3rd and 4th floors will be disconnected.

Thursday, January 18, 7:00 a.m. to 10:00 a.m. - completed
Updating Autodesk licensing.
User Impact: None expected due to redundancy.
Thursday, January 18, 8:00 a.m. to 9:00 a.m. - completed
Updating Content server.
User Impact: No access to content.torontomu.ca. Upload apps will be disabled during this period.
Friday, January 19, 7:00 a.m. to 8:00 a.m. - completed
Updating RMS.
User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
Friday, January 19, 8:00 p.m. to 8:30 p.m. - completed
Upgrading Jabber.
User Impact: Jabber users may need to re-login.
Sunday, January 21, 8:00 a.m. to 1:00 p.m. - completed
Updating MyServiceHub & eHR.
User Impact:
1) MyServiceHub - no outage.
2) eHR - web services will be down from 8-10 am.
Sunday, January 21, 5:00 p.m. to 5:30 p.m. - completed
Updating CCS app server.
User Impact: Applications on apps.ccs, TAI, Rodocs and HR production server will be unavailable for about 30 minutes during the upgrade.

Saturday, January 27, 12:00 a.m. to Monday, January 29, 1:00 a.m. - completed
Upgrading eHR servers.
User Impact: eHR and all related services will be down during this period.
Sunday, January 28, 8:00 a.m. to 3:00 p.m. - completed
Updating eHR & Stat.
User Impact: eHR & Stat and all related functions will be down.
Sunday, January 28, 2:00 a.m. to 6:00 a.m. - completed
Updating ServiceNow.
User Impact: None expected.
Sunday, January 28, 9:00 a.m. to 5:00 p.m. - completed
Upgrading network switches at JOR building.
User Impact: All networked devices in JOR basement to 4th floors will be disconnected during this period.
Wednesday, January 31, 9:00 a.m. to 11:00 a.m. - completed
Updating Clockwork.
User Impact: None expected.