You are now in the main content area

Continuity of Learning

Preparing for online classes 

Campus closures can present a stressful challenge for everyone. It’s important to be flexible with yourself and with others, and to take care of yourself and your family. Resources will be available to support you.

If possible, it's recommended to have access to a webcam and microphone for use on a personal computer. We recommend using Google Chrome as your web browser. 

Support 

  • Communicate with your instructor for anything relating to course content.
  • For technical support, please contact the CCS Help Desk.

Find your way around D2L Brightspace 

New to D2L Brightspace?

If you are new to D2L Brightspace at Ryerson, we recommend reading some tutorials on how to log in, find your courses, taking quizzes, and adjust a few important settings.

Get notifications

Notifications is a tool that allows you to enable an email alert or text message when there are new items in your course! You can set up a notification to alert you about new content items, news/announcements, and even posted grades!

How to join an online meeting or lecture 

Your instructors may use Zoom or Google Meet for their online lectures.

It is the responsibility of all of us to create and maintain a welcoming and accepting learning environment. All students are expected to conduct themselves in accordance with the Student Code of Non-Academic Conduct as outlined in PDF fileSenate Policy 61.

The Student Code of Non-Academic Conduct reflects the expectation that students will conduct themselves in a manner consistent with generally accepted standards of behaviour, University regulations and policies, departmental policies, and in compliance with federal, provincial and municipal laws, as well as professional standards and codes of ethics that govern students who are members of some regulated professions.

Before the meeting

  • Find a quiet space, and always be sure to join a couple minutes early. 
  • Familiarize yourself with the meeting room controls, and test your microphone and webcam before joining.
  • Conduct yourself as you would if you were present face-to-face in the same room.


Be aware that you are on camera. 

  • Stay engaged. Try to avoid doing other tasks such as checking emails, looking at your phone, etc. - as it can be very distracting to other participants. 
  • Make sure your face is clear and at eye level. Try to avoid backlight from bright windows.
  • Make sure there is nothing personal to you visible in the background, like family pictures, bills, legal documents, etc. 
  • If joining the meeting with your phone, try to avoid moving your phone around too much. Prop your phone up at a good angle. 
  • If you are experiencing connection issues, consider muting your webcam.


To participate in classroom discussion, enable your microphone only when speaking.

  • Mute your microphone after you are done speaking. 
    • This prevents background noise while the instructor is delivering the lecture.
  • Try to avoid talking over or at the same time as other participants.
    • Ask questions in the meeting room chat. 
    • If attending a Zoom meeting, use the "Raise Hand" feature to ask a question. Click on "Lower Hand" after you are done speaking. 

Your instructor may require you to login and authenticate with your Ryerson credentials to join the meeting room. Doing so requires a Ryerson Zoom account.

  1. Go to, external link. Click on "Sign In" and enter your Ryerson credentials.

    • Once logged in, a Ryerson Zoom account will be created for you.
  2. Download and install the Zoom desktop or mobile application.

  3. The following instructions apply to mobile and desktop versions of Zoom, however the interface will slightly differ. 

    Click on the "Sign In" button.

  4. Click on the "Sign in with SSO" button.

  5. Enter "ryerson" in the "Your company domain" field and click on "Continue".

  6. You'll be redirected to Ryerson's login page. Enter your Ryerson credentials and click on "Log In".

  7. You will then be redirected back to the "Sign In with SSO" page.

    The browser will prompt you to open Zoom. Click on the "Open" button.

  8. You will now be logged into Zoom's desktop or mobile app. The meeting host will provide you a Zoom meeting link/invitation.


Joining a Zoom meeting

There are a few ways to join a Zoom meeting.

  • Clicking on the Zoom link or invitation provided by your instructor.
  • Entering the meeting ID or personal link name on the Join a Meeting page., external link You can also join via a mobile device.
  • Or dialing-in using the phone numbers provided in the Zoom invitation.

Help guides

For more information and support, please visit:

Joining a meeting in Zoom, external link

Before joining a meeting

  1. Before joining the Zoom meeting, we recommend turning off your microphone and camera.
  2. To participate in classroom discussion, enable your microphone only when speaking.
    • Mute your microphone once you are done speaking.
    • This prevents background noise while the instructor is delivering the lecture.

Privacy controls

When joining a meeting, you can choose to turn off your video or microphone. You can also set to "off" by default.

To set the default for future meetings that you join:

  1. Open the Video submenu
  2. Click on "Video Settings..."
  3. Under Meetings, check "Turn off my video when joining a meeting"

Make sure you are logged into your Ryerson Gmail account when joining a Google Meet meeting. Logout of any personal Gmail accounts in use.

Joining a Google Meet meeting

We recommend using Google Chrome (web browser) to join meetings. There are a few ways to join a Google Meet meeting.

 Do not dial-in. Dial-in numbers in Google Meet are U.S. phone numbers. Long distance charges will apply. Use the "Call me" feature instead.

Join and use a phone for audio 

If you are experiencing connectivity issues, we recommend using your phone to join the meeting with audio. Use the "Call me" feature to join.

  1. Before joining the meeting, click on the "Join and use a phone for audio" button.

  2. Within the "Call me" tab, navigate to the "Phone number" form field and enter your personal phone number. Ensure you have the correct country code.

    Then click on the "Call me and join" button.

Before joining a meeting

  1. Before joining the Google Meet call, we recommend turning off your microphone and camera.
  2. To participate in classroom discussion, enable your microphone only when speaking.
    • Mute your microphone once you are done speaking.
    • This prevents background noise while the instructor is delivering the lecture.
  3. Never mute the instructor. Google Meet gives you the ability to mute other participants in the call.

Privacy controls

Before joining the meeting, click on both "Turn off microphone" and "Turn off camera" buttons to disable your camera.

  • If both icons are red, that means both microphone and camera are off.
  • Only you (the participant) has control of your own camera.
  • It is possible to have your microphone enabled and camera off simultaneously.

Collaborating with G Suite 

Use G Suite to collaborate with your peers on documents, group assignments, and presentations. You can also use Google Meet to create virtual meetings. 

It's also important to check your Ryerson Gmail, opens in new window often for updates from your instructors and the University. 

Resources 

A list of free resources to help you continue learning.

Ask a Librarian is an online service that connects students, faculty and researchers from participating institutions with real-time research assistance.

Got a question? Chat with us in real time! If you’re working at home or off-campus, open a chat session with a librarian.

Available for free to all full and part-time Ryerson students.

Microsoft's program allows eligible users to download and install Office 365 on up to 5 PCs or Macs and on up to 5 tablets and up to 5 phones per user. Office 365 includes Word, Excel, PowerPoint, OneNote, Outlook and Microsoft Teams. 


Terms, Conditions and Instructions for Office 365 Education.   


Login with your my.ryerson credentials to Microsoft Office 365 Portal., external link


If you are having problems logging in and you have not changed your password within the last 12 months, change your password on my.ryerson portal before contacting our help desk.

When signing in on the following screen and getting the error, "Your account or password is incorrect...", do not click on "reset it now" or "forget my password".

Screenshot of Microsoft sign in page. Do not click if password has not been reset within the last 12 months!

Ryerson's Virtual Applications (VApps) provide secure access to licensed software applications from anywhere with an Internet connection. By using VApps, you can use applications without having to install them on your computer.

Applications available with VApps:

  • AutoDesk Revit
  • NVivo
  • R for Windows (R-Project)
  • SPSS Statistics
  • SAS Foundation with Enterprise Guide
  • VApps Desktop (Includes: ANSYS, Catia, R for Windows, and more…)

The following tools are not supported by Ryerson University. For technical support, please visit the respective vendor's support or contact pages. 

Protect your computer

It's important to protect your computer from viruses and other cybersecurity threats. Sophos Home is available on both Windows and MacOS.

Software for STEM students

Completing a quiz or exam with Respondus 

If you will be writing an exam in D2L Brightspace, your instructor may be using Respondus Lockdown Browser and Monitor, to ensure a fair and secure environment for all students who are writing the exam. This is the online equivalent of a proctored exam room.

Please take the time to read this guide thoroughly. It contains important information.

What you need

  • Computer: A computer running Windows (10, 8, 7) or Mac (OS X 10.10 or higher). Ensure you have administrator access on your computer to install Respondus Monitor.
  • Web browser: Ensure that you are using the latest version of either Google Chrome or Mozilla Firefox. It is important to keep your web browser updated, to ensure the safety of your device and your personal information. We do not recommend the use of any other web browsers.
  • Webcam: You must have a functioning web camera because you will be recorded while you write your exam. The webcam that is built into a laptop is fine.
  • Microphone: You must have a functioning microphone because the sound in the room will be recorded while you write your exam.
  • Ryerson OneCard: During the exam setup process, you will be asked to show your Ryerson OneCard, to confirm your identity. Do not use government-issued ID instead.
  • Good lighting: Your face must be well-lit on the webcam, so that your instructor can recognize you while you write your exam.

Set up your computer

  • If possible, it’s recommended that you use a hardwired network connection, instead of wifi, to ensure a reliable internet connection throughout the exam.
  • Your instructor will provide you with instructions regarding when you will write the exam, and how to find it in the course shell. Typically, you will find your exam in Assessment > Quizzes.
  • Once you start the setup, just follow the simple on-screen instructions.
  • As part of the setup for Monitor and Lockdown Browser, you may need to disable certain browser plug-ins or close particular software. This is to ensure a fair and secure exam environment.
  • You will also need to install Respondus Lockdown Browser software on your computer. You must have administrator access on your computer to install this software. The Lockdown Browser will prevent you from using any other applications on your computer while you write your exam. Once you submit your exam, you will be able to access all applications again, as usual.
  • You will be prompted to download LockDown Browser at the time you open your D2L Brightspace Quiz, although you can download LockDown Browser in advance, external link (recommended).

Prepare your environment

  • Choose a private, quiet location, with no background noise, such as people talking, TV or music playing.
  • Do not wear hats, sunglasses, or anything that obscures your face.
  • Do not wear headphones, earbuds, wireless pods, etc. You cannot be connected to any other devices during the exam.
  • Make sure that there are no other devices near your computer, such as tablets or phones. You will be asked to show the area around your computer, and you may be flagged if it appears that you may be accessing other devices.
  • Make sure that there is nothing in your immediate area that you do not wish to appear on camera, such as personal photos or other private information.
  • You will be recorded via your webcam for the duration of your exam. You cannot leave your computer to take breaks. Make sure your face stays in the camera frame for the entire time. Do not wander off-screen, or you will be flagged.
  • No other people should appear on your camera (or in the audio recording) at any time during the exam.


If you have trouble using Respondus Lockdown Browser and Monitor, please refer to the Respondus help website., external link


Final exams and assessments 

The university is suspending in-person exams, and shifting all exams to virtual and other alternative formats. Please check D2L and watch for emails from your department or instructor.

If you have never taken any D2L Quiz or Assignment, you can try it out in the D2L Brightspace Sample Course.

To "Discover" the Brightspace Sample Course:

  1. Log in to D2L Brightspace.
  2. From the homepage, click "Tools" in the top menu bar, then select "Discover" from the dropdown menu.
  3. Click on "Brightspace sample course".
  4. Review the Course Description and click the "Enroll in Course" to enroll.
  5. To access the course: either click the "Open Course" button on this page, OR go to your D2L Brightspace homepage, where the course will be listed under "My Courses".
  6. You can find the link to quizzes and assignments from the Content area or the Assessment area.

How will I know that I've successfully submitted a quiz or assignment?

Once you complete a quiz attempt or an assignment submission, you will be able to confirm that it was successfully completed by going to the respective assessment tool.

  • For a quiz, go to Assessment > Quizzes. You will see the number of attempts you have submitted.
  • For an assignment, go to Assessment > Assignments. You will see the completion status of your assignment attempt.

Additional Instructions