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November 2023

Changes from 11/01/2023 to 11/08/2023

  • Thursday, November 2, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Friday, November 3, 7:00 a.m. to 7:30 a.m. - completed
    Adding Examination portlet on my.torontomu portal.
    User Impact: None expected.
  • Saturday, November 4, 11:00 p.m. to Sunday, November 5, 2:30 a.m. - completed
    Updating FIS.
    User Impact: FIS will be unavailable during this period.
  • Sunday, November 5, 8:00 a.m. to 12:00 p.m. - completed
    Updating MyServiceHub.
    User Impact: MyServiceHub and all related functions will be down.
  • Sunday, November 5, 9:00 a.m. to 5:00 p.m. - completed
    Upgrading the Network switches at POD 60.
    User Impact: All networked devices in POD, LIB & JOR Lower ground will be disconnected.
  • Monday, November 6, 12:00 p.m. to 12:30 p.m. - completed
    Updating TAI servers.
    User Impact: Only the access to TAI dashboard will be impacted but not the TAI application itself.

Changes from 11/08/2023 to 11/15/2023

  • Thursday, November 9, 6:00 a.m. to 8:00 a.m. - completed
    Updating AEM dev server.
    User Impact: The www.torontomu.ca will not be affected. AEM Author Dev will not be available from 6 am to 6:30 am.
  • Friday, November 10, 6:00 a.m. to 8:00 a.m. - completed
    Updating AEM production server.
    User Impact: The www.torontomu.ca will not be affected. AEM Author Production will not be available from 6 am to 6:30 am.
  • Friday, November 10, 7:00 a.m. to 8:00 a.m. - completed
    Upgrading IdP software.
    User Impact: Federated logins through idp.torontomu.ca may be intermittent during this period.
  • Friday, November 10, 7:00 a.m. to 8:00 a.m. - completed
    Update TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Saturday, November 11, 11:00 p.m. to Sunday, November 12, 1: 00 a.m. - completed
    Updating RMS servers.
    User Impact: TMU Account Activation and Self Service will not be available during the downtime. Intranet apps: RMS Admin, RMS Web services, Mass Mail Tool, Phone Directory will not be available during the downtime.
  • Sunday, November 12, 12:00 a.m. to 2:00 a.m. - completed
    Updating CAS servers.
    User Impact: CAS, my.torontomu portal will not be available during the downtime.
    Any application using CAS including RUVPN2, Google Workspace, eHR, MyServiceHub, etc. can not accept new login during the downtime.
  • Sunday, November 12, 8:00 a.m. to 4:00 p.m. - completed
    Updating eHR & Stat database.
    User Impact:
    1) eHR and all related functions with be down from 8:00 am to 12:00 pm
    2) Stat and all related functions with be down from 1:00 pm to 4:00 pm
  • Tuesday, November 14, 6:00 a.m. to 7:00 a.m. - completed
    Adding AskHR tab beside eHR tab in my.torontomu portal.
    User Impact: None expected.TMU Employees will see a new AskHR tab beside the eHR tab.

Changes from 11/15/2023 to 11/22/2023

  • Friday, October 27, 8:00 a.m. to Friday, November 17, 5:00 p.m. - completed
    Updating VMware.
    User Impact: None expected.
  • Thursday, November 16, 6:30 a.m. to 8:00 a.m. - completed 
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Friday, November 17, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU Resource and Identity Management System (RMS).
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, November 17, 8:00 p.m. to 8:30 p.m. - completed
    Disabling Jabber logging using ryerson.ca. 
    User Impact: Jabber logging will be limited to torontomu.ca credentials. Users who are currently using their ryerson.ca credentials need to reset their Jabber and/or install the latest Jabber client from CCS web site.
  • Sunday, November 19, 9:00 a.m. to 5:00 p.m. - completed
    Updating Coldfusion and Java application servers. 
    User Impact: Access to Coldfusion (*.cf.ryerson) and Java applications (prod.apps.ccs.ryerson) including TAI will be impacted. 
  • Sunday, November 19, 9:00 a.m. to 5:00 p.m. - completed 
    Upgrading the network switches at POD-152.
    User Impact: All networked devices at POD 1st and 2nd floors will be disconnected.

Changes from 11/22/2023 to 11/29/2023

  • Wednesday, November 22, 3:00 p.m. to 5:00 p.m. - completed
    Updating Content 7 servers.
    User Impact: Content 7 application and Reporting Services will not be available during the downtime.
  • Thursday, November 23, 7:00 a.m. to 7:30 a.m. - completed
    Enabling HTTP2 on torontomu.ca.
    User Impact: None expected.
  • Thursday, November 23, 12:00 p.m. to 2:00 p.m. - completed
    Updating ColdFusion servers.
    User Impact: ColdFusion database will not be available during this period.
  • Friday, November 24, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, November 24, 7:00 a.m. to 10:00 a.m. - completed
    Updating Active Directory.
    User Impact: During that time, changes to accounts and groups in Azure from RUAD will be delayed until full sync is completed.
  • Friday, November 24, 5:00 p.m. to Monday, November 27, 8:00 a.m. - completed
    Updating eHR application servers.
    User Impact: eHR and all of its related functions will be down.
  • Sunday, November 26, 8:00 a.m. to 2:00 p.m. - completed
    Updating BPEL servers.
    User Impact: BPEL Application will be down during the change. Finance will not be able to exchange information through BPEL services during the BPEL downtime.
  • Tuesday, November 28, 6:00 a.m. to 7:00 a.m. - completed
    Testing www.torontomu.ca backup.
    User Impact: www.torontomu.ca will briefly show “technical difficulties” message before coming back up.

Changes from 11/29/2023 to 12/06/2023

  • Thursday, November 30, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to Adobe AEM.
    User Impact: None expected as www.torontomu.ca won't be affected.
  • Friday, December 1, 7:00 a.m. to 8:00 a.m. - completed
    Updating TMU Resource and Identity Management System.
    User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
  • Friday, December 1, 7:00 a.m. to 8:00 a.m. - completed
    Updating data centre.
    User Impact: No outage is expected. Long lived connections might get disconnected.
  • Saturday, December 2, 10:00 p.m. to Sunday, December 3, 2:00 a.m. - completed 
    Updating RMS servers.
    User Impact: Access to RMS Activation, Self Service and Admin will be unavailable during the downtime.
  • Sunday, December 3, 12:01 a.m. to 4:00 a.m. - completed 
    Updating CAS and uPortal servers.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Sunday, December 3, 9:00 a.m. to 5:00 p.m. -  completed
    Upgrading network switches at POD-2nd floor.
    User Impact: All networked devices at POD 2nd floor will be disconnected during this time.
  • Monday, December 4, 8:00 a.m. to 2:00 p.m. - completed 
    Upgrading Content 7 servers.
    User Impact: Content 7 and all its components will not be available during this time.