March 2024

Changes from 02/28/2024 to 03/06/2024

Wednesday, February 28, 11:00 p.m. to Thursday, February 29, 2:00 a.m. - completed
Patching TMU phone system.
User Impact: All TMU phone services will be intermittent during this time.
Friday, March 1, 7:00 a.m. to 8:00 a.m. - completed
Update RMS
User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
Sunday, March 3, 9:00 a.m. to 5:00 p.m. - completed
Upgrading network switches at JOR 11.
User Impact: All networked devices at JOR 9 to 14th floor will be disconnected
Monday, March 4, 7:30 a.m. to 8:00 a.m. - completed
Upgrading Mysql server.
User Impact: All apps on mysql-gp server (e.g. docbokking, Mathcenter) will not be available.

Wednesday, March 6, 9:30 p.m. to 11:00 p.m. - completed
Updating firewall.
User Impact: None expected but there may be connection drops during failover.
Friday, March 8, 6:00 a.m. to 7:00 a.m. - completed
Upgrading system software.
User Impact: Access to CAS and my.torontomu portal may be intermittent during this period.
Tuesday, March 12, 9:00 a.m. to 12:00 p.m. - completed
Updating TIA server.
User Impact: The Thriving in Action site (tia.torontomu.ca) will be down during this time.
Tuesday, March 12, 9:00 a.m. to 12:00 p.m. - completed
Updating HR apps servers.
User Impact: The following HR apps will be down during this time: Learning Events Calendar (LEC), Award Nomination System (ANS), Case Tracking System (CTS), Central Document System (P&B), Calendar Notification System (CNS), Payroll Validator (PRV), TMU Compensation Estimator (RCE).

Friday, March 15, 7:00 a.m. to 8:00 a.m. - completed
Updating RMS.
User Impact: Access to Activation, Self Service and RMS Admin will be intermittent during this period.
Friday, March 15, 12:00 p.m. to 3:00 p.m. - completed
Updating Content 7 servers.
User Impact: Content 7 Reporting Service is not available during this period.
Saturday, March 16, 10:00 p.m. to Sunday, March 17, 6:00 a.m. - completed
Updating TMU wireless system.
User Impact: None expected but there might be a brief outage of 5-10 mins.
Sunday, March 17, 9:00 a.m. to 5:00 p.m. - completed
Upgrading network switches at LIB Lower ground floor.
User Impact: All networked devices at the LIB Lower ground floor will be disconnected during this period.
Sunday, March 17, 9:00 a.m. to 5:00 p.m. - completed
Upgrading network switches at IMA building.
User Impact: All networked devices at the IMA building will be disconnected during this period.

Thursday, March 21, 7:00 a.m. to 10:00 a.m. - completed
Updating Active Directory.
User Impact: During this time, changes to accounts and groups will be delayed until full sync is completed.
Friday, March 22, 8:00 a.m. to 10:00 a.m. - completed
Updating Endow database.
User Impact: No access to Endow application for Finance.
Saturday, March 23, 12:00 a.m. to Tuesday, March 26, 1:30 a.m. - completed
Updating Content 7.
User Impact: No access to Content 7 during this period.
Saturday, March 23, 12:30 a.m. to Tuesday, March 26, 1:15 a.m. - completed
Updating MyServiceHub.
User Impact: MyServiceHub and all of its related functions will be down.
Sunday, March 24, 1:00 a.m. to 5:30 a.m. - completed
Upgrading ServiceNow.
User Impact: No access to ServiceNow. Stakeholders in CCS and HR will be made aware of the upgrade.
Tuesday, March 26, 10:00 a.m. to 10:01 a.m. - completed
Updating RMS.
User Impact: None expected as changes will only be applied on a backend server.
Tuesday, March 26, 12:00 p.m. to 12:30 p.m. - completed
Updating TAI.
User Impact: Access to TAI dashboard and reports will be impacted during this period.