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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service              

Reocurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 


Thursday, January 23, 6:30 a.m. to 8:00 a.m.

Applying assorted fixes and features to CQ.
User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
 
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
 
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.


Saturday, January 25, 8:00 a.m. to 1:00 p.m.
Updating eHR and RAMSS.
User Impact:

  • RAMSS - no outage
  • eHR - web services will be down briefly from 8-10 am
Learning Management System Every Friday 6 a.m. - 8 a.m.  
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.
Friday, January 24, 6:00 a.m. to 6:30 a.m.

Updating my.ryerson portal.
User Impact
: Access to my.ryerson portal will be intermittent during this period.
OneCard N/A  
RAMSS Daily midnight - 1:00 a.m.
Saturday, January 25, 8:00 a.m. to 1:00 p.m.

Updating eHR and RAMSS.
User Impact:
  • RAMSS - no outage
  • eHR - web services will be down briefly from 8-10 am

RMail

Every Friday 6 a.m. - 8 a.m.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m
Friday, January 24, 6:00 a.m. to 6:30 a.m.

Updating RMS.
User Impact:
Access to Activation, Self Serve and Administration will be intermittent during this period.
RU-VPN2

N/A

 
RUFIS Daily 10:45 p.m. - 1:05 a.m.  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Wednesday, January 22, 2:00 p.m. to 2:30 p.m.
    Updating mail routers.
    User Impact
    : None expected.  
  • Wednesday, January 22, 3:00 p.m. to 5:00 p.m.
    Updating Epitome.
    User Impact
    : None expected.
  • Thursday, January 23, 7:00 a.m. to 9:00 a.m.
    Updating Vectorwoks.
    User Impact
    : Users will not be able to access Vectorworks during this period.
  • Thursday, January 23, 8:30 a.m. to 9:30 a.m.
    Updating Blackboard Transact.
    User Impact
    : None expected.
  • Thursday, January 23, 10:15 p.m. to 11:59 p.m.
    Upgrading Data Centre firewall.
    User Impact
    : None expected. Open session will be terminated.
  • Monday, January 27, 11:00 a.m. to 12:00 p.m.
    Updating XMedius.
    User Impact
    : XMedius fax users may get logged out of application during the change.
  • Friday, January 31, 6:00 a.m. to 7:00 a.m.
    Removing Kahoots link from my.ryerson portal.
    User Impact
    : None expected. 
  • Friday, January 31, 6:00 a.m. to 8:00 a.m.
    Upgrading WordPress.
    User Impact
    : The blog.ryerson.ca will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. 
  • Friday, January 31, 8:00 a.m. to 10:00 a.m.
    Decommissioning Kahoots.
    User Impact
    : None expected.
  • Saturday, February 15, 8:00 a.m. to 6:00  p.m.
    Updating CS database.
    User Impact
    : RAMSS and CS related applications not available.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

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