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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                                 

Every Thursday from 6 a.m. - 8:30 a.m. 



Wednesday, May 18, 6:00 a.m. to 10:00 a.m.
Changing domain name from ryerson.ca to torontomu.ca.
User Impact: AEM Authors will be able to access AEM for content Editing purposes but will not be able to Activate any content changes to torontomu.ca during the change. A redirect will be in place for ryerson.ca to go to torontomu.ca, after the change.
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.

Saturday, May 14, 8:00 a.m. to 12:00 p.m.
Updating eHR.
User Impact
: eHR and all its functions will be down for this period.
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
RAMSS Daily midnight - 1:15 a.m.

Sunday, May 15, 8:00 a.m. to 12:00 p.m.
Updating RAMSS.
User Impact:
• RAMSS and all its functions will be down for this period.
• Content 7 will be down

RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Friday, May 13, 7:00 a.m. to 8:00 a.m.
   
Updating RMS.
User Impact: Access to Activation, Self Serve and Administration will be intermittent during this period.
RU-VPN2

N/A



RUFIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow N/A  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, May 12, 10:00 a.m. to 10:20 a.m.
    Changing branding on Jira.
    User Impact
    : None expected.
  • Sunday, May 15, 8:00 a.m. to 12:00 p.m.
    Updating database servers.
    User Impact
    : No access to applications on *.apps.ccs.ryerson.ca and *cf.ryerson.ca. 
  • Sunday, May 15, 9:00 a.m. to 5:00 p.m.
    Migrating network switches.
    User Impact
    : While the fibre uplink connections are migrated, there will be an outage of about 5 minutes per switch. Devices attached to the switch (e.g. computers, WiFi, phones etc.) will experience a short outage.
    This change will impact the following locations:                                                 
    • JORG2, JORG5, JORG11
    • POD50, POD60, POD150, POD2, POD475, POD152
    • LIB, LIB3
    • 790 Bay
    • CPK2
    • Theatre
  • Friday, May 27, 5:00 p.m. to Sunday, May 29, 8:00 a.m.
    Updating eHR.
    User Impact: eHR and all its functions will be down for this period.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.