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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service              

Reocurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 



Thursday, September 19, 6:30 a.m. to 8:00 a.m.
Testing wwwdown server and applying assorted fixes and features to CQ.
User Impact
: For wwwdown server: minimal user impact, if any, users will see ryerson.ca offiline message for a brief time.
For CQ: none expected.
 
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.

Thursday, September 19, 4:00 p.m. to Monday, September 23, 8:00 a.m.

Updating eHR.
User Impact
: No access to eHR during this period. TAI and RIS will not be able to communicate with eHR during the upgrade.
Learning Management System Every Friday 6 a.m. - 8 a.m.  
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.

Saturday, September 21, 10:00 p.m. to 11:59 p.m. - Rescheduled (Next week)

Updating my.ryerson portal.
User Impact
: No access to my.ryerson, CAS, RUVPN2, RMS account activation for 2 hours of the update.
OneCard N/A  
RAMSS Daily midnight - 1:00 a.m.  

RMail

Every Friday 6 a.m. - 8 a.m.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Monday, September 23, 12:00 p.m. to 12:30 p.m.

Updating RMS.
User Impact
:None expected. Changes applied to back-end processes only.
RU-VPN2

N/A

 
RUFIS Daily 10:45 p.m. - 1:05 a.m.  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Friday, September 13, 6:00 a.m. to Friday, September 20, 7:00 a.m. - in progress
    Updating network servers for Pitman Hall.
    User Impact
    : During this period there may be up to 1 minute loss in wired and wireless connectivity for Pitman Hall.
  • Monday, September 16, 8:00 a.m. to Friday, October 4, 5:00 p.m. - in progress
    Upgrade VMware in DC1 .
    User Impact
    : None due to redundancy. Performance may degrade for Production VMs. Servers may experience some performance issue.
  • Friday, September 27, 2:00 p.m. to 6:00 p.m.
    Upgrade firmware on Storage Area Network (SAN) .
    User Impact
    : No user impact expected due to redundancy. Servers may experience some performance issues.
  • Saturday, October 12, 7:00 a.m. to 5:00 p.m.
    Upgrading RAMSS and CS applications.
    User Impact
    : RAMSS and CS related applications will not be available.  
  • Sunday, October 27, 8:00 a.m. to 3:00 p.m.
    Installing updates for eHR and RAMSS servers.
    User Impact
    : No access to eHR web services briefly during the outage times.  

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.