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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service              

Reocurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 


Thursday, February 21, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to CQ.
User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.

Sunday, February 24, 9:00 a.m. to 11:00 a.m.
Updating database and web services.
User Impact: It will impact eHR, Finance and RIS. These systems will not be able to exchange information (passing info to each other) while the system is down.
Learning Management System Every Friday 6 a.m. - 8 a.m.  
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.

Saturday, February 23, 11:00 p.m. to Sunday, February 24, 1:00 a.m.
Updating RMS database systems.
User Impact: No access to my.ryerson.ca, CAS, RUVPN2, RMS during this period.

OneCard N/A  
RAMSS Daily midnight - 1:00 a.m.  

Mail

Every Friday 6 a.m. - 8 a.m.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m


Friday, February 22, 6:00 a.m. to 6:30 a.m.
Updating RMS.
User Impact: Access to Activation, Self Serve and RMS Admin will be intermittent.

Saturday, February 23, 11:00 p.m. to Sunday, February 24, 1:00 a.m.
Updating RMS database systems.
User Impact: No access to my.ryerson.ca, CAS, RUVPN2, RMS during this period.

RU-VPN

N/A

Saturday, February 23, 11:00 p.m. to Sunday, February 24, 1:00 a.m.
Updating RMS database systems.
User Impact: No access to my.ryerson.ca, CAS, RUVPN2, RMS during this period.

RUFIS Daily 10:45 p.m. - 1:05 a.m.
Sunday, February 24, 8:00 a.m. to 2:00 p.m. (tentative)
Applying security patches.
User Impact: RUFIS will not be available during this period.
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Wednesday, February 20, 5:00 p.m. to 7:00 p.m.
    Upgrading firmware for VMware test environment.
    User Impact: None expected due to redundancy.
  • Thursday, February 21, 10:00 p.m. to Friday, February 22, 12:01 a.m.
    Upgrading Ryerson firewalls.
    User Impact: None expected but possible disconnection of VPN, HTTPS and SSH sessions.
  • Thursday, February 21, 5:00 p.m. to 10:00 p.m. - Re-scheduled
    Upgrading server storage.
    User Impact: None expected.
  • Friday, February 22, 6:00 a.m. to 8:00 a.m.
    Upgrading Ryerson firewalls - part 2.
    User Impact: None expected.
  • Friday, February 22, 5:00 p.m. to 7:00 p.m.
    Upgrading firmware for VMware production environment (1).
    User Impact: None expected due to redundancy.
  • Saturday, February 23, 11:00 a.m. to 3:00 pm.
    Upgrading firmware for VMware production environment (2).
    User Impact: None expected due to redundancy.
  • Saturday, February 23, 11:00 p.m. to Sunday, February 24, 1:00 a.m.
    Updating RMS database systems.
    User Impact: No access to my.ryerson.ca, CAS, RUVPN2, RMS during this period.
  • Sunday, February 24, 9:00 a.m. to 11:00 a.m.
    Updating database and web services.
    User Impact: It will impact eHR, Finance and RIS. These systems will not be able to exchange information (passing info to each other) while the system is down.
  • Thursday, February 28, 6:30 a.m. to 8:00 a.m.
    Updating CQ system.
    User Impact: No access to CQ author and development systems during this period.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

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