CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/ Service |
Reocurring Maintenance |
 Scheduled Maintenance |
|---|---|---|
| Adobe AEM (CQ) | Every Thursday from 6 a.m. - 8:30 a.m. |
Thursday, June 25, 6:30 a.m. to 8:30 a.m. Applying assorted fixes and features to CQ. User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected. |
| Alfresco (choose.ryerson applicant portal) | Daily 4 a.m. - 5 a.m. |
|
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | Daily 1:05 a.m. - 1:30 a.m. | |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
| Magic | N/A | |
my.ryerson portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| RAMSS | Daily midnight - 1:00 a.m. | |
RMail |
Every Friday 6 a.m. - 8 a.m. |
|
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Friday, June 26, 7:00 a.m. to 8:00 a.m. Updating RMS. User Impact: Access to Activation, Self Serve and Admin applications will be intermittent. |
| RU-VPN2 | N/A |
Wednesday, June 24, 5:00 p.m. to 5:15 p.m. Deactivating RU-VPN2 request form. User Impact: RU-VPN2 request form will no longer exist as it is not needed. |
| RUFIS | Daily 10:45 p.m. - 1:05 a.m. | |
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Wednesday, June 24, 10:00 p.m. to Thursday, June 25, 1:00 a.m.
Upgrading current SQL server.
User Impact: All services (including: Jira, Confluence, Sympa etc.) hosted on mysqlcollab server will be unavailable during this period. - Thursday, June 25, 7:00 a.m. to 10:00 a.m.
Updating Autodesk licensing.
User Impact: None due to redundancy. - Friday, June 26, 6:00 a.m. to 8:00 a.m.
Upgrading network equipment in buildings around campus.
User Impact: Phones, workstations, devices will lose connectivity for approximately 5 minutes during this period in buildings: JOR/KHN/KNS/KHE/KHW/LIB/MRS/MON. - Friday, June 26, 7:00 a.m. to 8:00 a.m.
Renewing F5 certificates.
User Impact: None expected. - Saturday, June 27, 8:00 a.m. to 12:00 p.m.
Updating HR database.
User Impact: Access to eHR will not be available during this period.
- Friday, July 24, 6:00 p.m. to 10:00 p.m.
Updating eHR and RAMSS.
User Impact
1) RAMSS - no outage.
2) eHR - web services will be down briefly from 8-10 p.m. - Saturday, July 25, 8:00 a.m. to Monday, July 27, 8:00 a.m.
Upgrading eHR.
User Impact: No access to eHR during this period.
Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.
Click here for Previous Changes.