CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/ Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM | Every Thursday from 6 a.m. - 8:30 a.m. |
Wednesday, May 18, 6:00 a.m. to 10:00 a.m. Changing domain name from ryerson.ca to torontomu.ca. User Impact: AEM Authors will be able to access AEM for content Editing purposes but will not be able to Activate any content changes to torontomu.ca during the change. A redirect will be in place for ryerson.ca to go to torontomu.ca, after the change. |
| Alfresco (choose.ryerson applicant portal) | Daily 4 a.m. - 5 a.m. |
|
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | Daily 1:05 a.m. - 1:30 a.m. | Saturday, May 14, 8:00 a.m. to 12:00 p.m. Updating eHR. User Impact: eHR and all its functions will be down for this period. |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.ryerson portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| RAMSS | Daily midnight - 1:15 a.m. | Sunday, May 15, 8:00 a.m. to 12:00 p.m. Updating RAMSS. User Impact: • RAMSS and all its functions will be down for this period. • Content 7 will be down |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Friday, May 13, 7:00 a.m. to 8:00 a.m. Updating RMS. User Impact: Access to Activation, Self Serve and Administration will be intermittent during this period. |
| RU-VPN2 | N/A |
|
| RUFIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow | N/A | |
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Thursday, May 12, 10:00 a.m. to 10:20 a.m.
Changing branding on Jira.
User Impact: None expected. - Sunday, May 15, 8:00 a.m. to 12:00 p.m.
Updating database servers.
User Impact: No access to applications on *.apps.ccs.ryerson.ca and *cf.ryerson.ca. - Sunday, May 15, 9:00 a.m. to 5:00 p.m.
Migrating network switches.
User Impact: While the fibre uplink connections are migrated, there will be an outage of about 5 minutes per switch. Devices attached to the switch (e.g. computers, WiFi, phones etc.) will experience a short outage.
This change will impact the following locations:- JORG2, JORG5, JORG11
- POD50, POD60, POD150, POD2, POD475, POD152
- LIB, LIB3
- 790 Bay
- CPK2
- Theatre
- Friday, May 27, 5:00 p.m. to Sunday, May 29, 8:00 a.m.
Updating eHR.
User Impact: eHR and all its functions will be down for this period.
Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.
Click here for Previous Changes.