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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service              

Reocurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 



Thursday, March 14, 6:30 a.m. to 8:00 a.m.
Updating CQ system.
User Impact: No access to CQ author and development systems during this period. 
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.  
Learning Management System Every Friday 6 a.m. - 8 a.m.  
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.

Thursday, March 14, 4:30 p.m. to 5:00 p.m.
Removing RSU elections link to my.ryerson portal.
User Impact: None expected.
OneCard N/A  
RAMSS Daily midnight - 1:00 a.m.  

Mail

Every Friday 6 a.m. - 8 a.m.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
RU-VPN

N/A

 

RUFIS Daily 10:45 p.m. - 1:05 a.m.  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Monday, March 11, 8:00 a.m. to 5:00 p.m. to Friday, March 29, 5:00 p.m.
    Updating VMWare hardware.
    User Impact: None expected.
  • Thursday, March 14, 7:00 a.m. to 10:00 a.m.
    Updating Autodesk Licensing service.
    User Impact: Users will not be able to launch Autodesk products during the update.
  • Friday, March 15, 7:00 a.m. to 8:00 a.m.
    Adding HTTP headers for virtual servers.
    User Impact: No Service Interruption expected however websites should be monitored for issues after changes have been made.
  • Friday, March 15, 9:00 a.m. to 11:00 a.m.
    Upgrading Clockworks servers.
    User Impact: Clockworks users will not have application access during this period.
  • Saturday, March 16, 10:00 p.m. to Sunday, March 17, 2:00 a.m.
    Migrating SAN storage.
    User Impact: . No new logins to all CASified applications including RUVPN2, RAMSS, eHR, D2L etc. No access to RMS, uPortal, CAS.
  • Friday, March 22, 6:00 a.m. to 8:00 a.m.
    Upgrading WordPress.
    User Impact: Each blog will experience a brief (<1minute) outage as it is upgraded. No system outage is required.
  • Friday, March 22, 6:30 a.m. to 8:00 a.m.
    Upgrading Confluence application.
    User Impact: No access to Confluence during this period.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.