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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service              

Reocurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 

   
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.  
Learning Management System Every Friday 6 a.m. - 8 a.m.  
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
RAMSS Daily midnight - 1:00 a.m.

 

RMail

Every Friday 6 a.m. - 8 a.m.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
RU-VPN2

N/A

 
RUFIS Daily 10:45 p.m. - 1:05 a.m.  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, July 18, 6:00 a.m. to 7:00 a.m.
    Updating AEM servers.
    User Impact: None expected since we have two dispatch servers.
  • Thursday, July 18, 7:00 a.m. to 8:00 a.m.
    Applying updates on application servers.
    User Impact: CATIA, Vectorworks and V-Ray applications will be offline during this period.
  • Thursday, July 18, 8:00 a.m. to 10:00 a.m. 
    Updating Endowment database software.
    User Impact: The application will not be available. Users are already aware.
  • Thursday, July 18, 2:30 p.m. to 2:45 p.m.
    Updating TRS print server.
    User Impact: None expected. 
  • Monday, July 22, 8:00 a.m. to 8:20 a.m.
    Updating Jira e-mail functionality.
    User Impact: Jira email function might be impacted, e.g. creating, updating issues using email, and email notification of issue changes.
  • Tuesday, July 23, 10:00 p.m. to Friday, August 16, 10:00 p.m.
    Reimaging PT computers during off business hours. 
    User Impact: None expected.
  • Sunday, July 28, 8:00 a.m. to 2:00 p.m.
    Updating RUFIS services.
    User Impact: RUFIS will not be available during this time period.
  • Sunday, July 28, 8:00 a.m. to 3:00 p.m.
    Installing updates for eHR and RAMSS servers.
    User Impact: No access to eHR & RAMSS web services briefly during the outage times.  
  • Sunday, July 28, 9:00 a.m. to 11:00 a.m.
    Updating Markview services.
    User Impact: Markview services will be offline during this period.
  • Thursday, August 1, 12:00 a.m. to 12:30 a.m.
    Enforce 2 factor for new students and employees.
    User Impact: Access to CAS maybe intermittent during this period.
  • Sunday, October 27, 8:00 a.m. to 3:00 p.m.
    Installing updates for eHR and RAMSS servers.
    User Impact: No access to eHR & RAMSS web services briefly during the outage times.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.