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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service              

Reocurring Maintenance
scheduled maintenanceScheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 

scheduled maintenance

Thursday, June 21, 6:30 AM to 8:00 AM
Applying assorted fixes and features to CQ production server. (RFC-581)
User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.

 

Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.  
Learning Management System Every Friday 6 a.m. - 8 a.m.  
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m. scheduled maintenance

Saturday, June 23, 11:00 PM to Sunday, June 24, 1:00 AM
Applying Oracle quarterly patch on portal/RMS database servers. (RFC-560)
User Impact: my.ryerson portal, CAS, RUVPN2, RMS account activation will not be accessible during this period.
OGF Daily 10:45 p.m. - 1:05 a.m.  
OneCard N/A  
RAMSS Daily midnight - 1:00 a.m.  

RMail

Every Friday 6 a.m. - 8 a.m.

 

RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m. scheduled maintenance

Thursday, June 21, 12:00 PM to 12:30 PM
Releasing patch for RMS 7.2.7. (RFC-587)
User Impact: None expected as the change will only be made on a back-end service.

Saturday, June 23, 11:00 PM to Sunday, June 24, 1:00 AM
Applying Oracle quarterly patch on portal/RMS database servers. (RFC-560)
User Impact: my.ryerson portal, CAS, RUVPN2, RMS account activation will not be accessible during this period.
RU-VPN

N/A

scheduled maintenance

Saturday, June 23, 11:00 PM to Sunday, June 24, 1:00 AM
Applying Oracle quarterly patch on portal/RMS database servers. (RFC-560)
User Impact: my.ryerson portal, CAS, RUVPN2, RMS account activation will not be accessible during this period.
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Monday, June 11, 10:00 AM to June 25, 10:00 AM
    Reimaging all PT computers. (RFC-573)
    User Impact: None expected.
  • Thursday, June 21, 4:00 PM to 5:00 PM
    Increasing idle timeout value for Application pool identity in ClockApp. (RFC-585)
    User Impact: Brief outage may occur on ClockApp server. Users have been notified.
  • Friday, June 22, 5:00 AM to 5:30 AM
    Applying Cold Fusion update to Oracle server. (RFC-584)
    User Impact: The web application https://orca.ryerson.ca will not be accessible during the upgrade.
  • Friday, June 22, 6:01 AM to 8:00 AM
    Migrating the personal ‘tilde’ sites from www.ryerson.ca to people.ryerson.ca. (RFC-516)
    User Impact: No outage is expected.
  • Saturday, June 23, 11:00 PM to Sunday, June 24, 1:00 AM
    Applying Oracle quarterly patch on portal/RMS database servers. (RFC-560)
    User Impact: my.ryerson portal, CAS, RUVPN2, RMS account activation will not be accessible during this period.
  • Sunday, June 24, 10:00 AM to 4:00 PM
    Installing patch update on HR and UAT search servers. (RFC-577)
    User Impact: Searching functionality within HR and Candidate gateway will be impacted.
  • Monday, June 25, 10:00 AM to 3:00 PM
    Upgrading Checkbox application version to 2018 Q2. (RFC-586)
    User Impact: CheckBox survey application will not be accessible during the outage. Client admin users have been notified.
  • Friday, TBD - deferred
    Upgrading eHR and applying year end tax updates. (RFC-537)
    User Impact: eHR will not be available for the duration of the outage. TAI and RIS will not be able to connect to eHR during the outage.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.