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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.



Application/ Service              

Recurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 



Thursday, April 15, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to CQ.
User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.

Learning Management System Every Friday 6 a.m. - 8 a.m.

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.

 

OneCard N/A
Tuesday, April 20, 9:00 a.m. to 4:00 p.m.

Upgrading OneCard.
User Impact:
No access to papercut services and online eAccounts. One card will send out a message regarding the outage.  
RAMSS Daily midnight - 1:00 a.m.
Sunday, April 18, 8:00 a.m. to 1:00 p.m.

Updating RAMSS.
User Impact
: RAMSS and all of its related services will be down during the outage. 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m
Friday, April 16, 7:00 a.m. to 8:00 a.m.
Updating RMS version.
User Impact
: Access to Activation, Self Serve and Administration will be intermittent during this period.
RU-VPN2

N/A

 
RUFIS Daily 10:45 p.m. - 1:05 a.m.
ServiceNow N/A
Sunday, April 18, 5:00 p.m. to 9:00 p.m.

Updating ServiceNow.
User Impact
: None expected.  
Virtual Applications Daily 2:30 a.m. - 3 a.m.

Additional Scheduled Changes

  • Thursday, April 15, 10:00 a.m. to 11:00 a.m.
    Updating XMedius.
    User Impact
    : Users may not be able to use XMedius during this period.  
  • Friday, April 16, 7:00 a.m. to 8:00 a.m.
    Updating database server.
    User Impact
    : No access to JIRA during this period.
  • Sunday, April 25, 8:00 a.m. to 10 a.m.
    Updating database servers.
    User Impact
    : No access to:
  • Sunday, April 25, 8:00 a.m. to 3:00 p.m.
    Updating Stat & UPK
    User Impact
    : Both Stat & UPK will be down during this period. 
  • Saturday, May 1, 8:00 a.m. to 1:00 p.m.
    Installing updates for RAMSS and eHR servers.
    User Impact
    :
    1) RAMSS - no outage.
    2) eHR - web services will be down briefly from 11:00 am to 1:00 pm.
  • Sunday, May 16, 8:00 a.m. to 12:01 p.m.
    Installing updates for RAMSS database.
    User Impact
    : RAMSS and all of its related services will be down during this period.
  • Saturday, June 5, 12:15 a.m. to Sunday, June 6, 8:00 a.m.
    Updating RAMSS.
    User Impact
    : RAMSS application and all related services will be down during this period.

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

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