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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.



Application/ Service              

Reocurring Maintenance
Scheduled Maintenance
Adobe AEM (CQ)                                                                             

Every Thursday from 6 a.m. - 8:30 a.m. 


Thursday, June 25, 6:30 a.m. to 8:30 a.m. 
Applying assorted fixes and features to CQ.
User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.

Learning Management System Every Friday 6 a.m. - 8 a.m.
Magic N/A  

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.   
OneCard N/A

RAMSS Daily midnight - 1:00 a.m.  

RMail

Every Friday 6 a.m. - 8 a.m.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m
Friday, June 26, 7:00 a.m. to 8:00 a.m. 
Updating RMS.
User Impact: Access to Activation, Self Serve and Admin applications will be intermittent.  
RU-VPN2

N/A


Wednesday, June 24, 5:00 p.m. to 5:15 p.m. 
Deactivating RU-VPN2 request form.
User Impact: RU-VPN2 request form will no longer exist as it is not needed.
RUFIS Daily 10:45 p.m. - 1:05 a.m.  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Wednesday, June 24, 10:00 p.m. to Thursday, June 25, 1:00 a.m.
    Upgrading current SQL server.
    User Impact: All services (including: Jira, Confluence, Sympa etc.) hosted on mysqlcollab server will be unavailable during this period.
  • Thursday, June 25, 7:00 a.m. to 10:00 a.m. 
    Updating Autodesk licensing.
    User Impact: None due to redundancy.  
  • Friday, June 26, 6:00 a.m. to 8:00 a.m. 
    Upgrading network equipment in buildings around campus.
    User Impact: Phones, workstations, devices will lose connectivity for approximately 5 minutes during this period in buildings: JOR/KHN/KNS/KHE/KHW/LIB/MRS/MON.
  • Friday, June 26, 7:00 a.m. to 8:00 a.m. 
    Renewing F5 certificates.
    User Impact: None expected. 
  • Saturday, June 27, 8:00 a.m. to 12:00 p.m.
    Updating HR database.
    User Impact: Access to eHR will not be available during this period. 
  • Friday, July 24, 6:00 p.m. to 10:00 p.m. 
    Updating eHR and RAMSS.
    User Impact
    1) RAMSS - no outage.
    2) eHR - web services will be down briefly from 8-10 p.m.
  • Saturday, July 25, 8:00 a.m. to Monday, July 27, 8:00 a.m. 
    Upgrading eHR.
    User Impact: No access to eHR during this period. 

 Please email jbhathal@ryerson.ca and jbuchanan@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.