Client Services provides front-line support, information and advice for the Office of the Registrar (RO) via the ServiceHub regarding:

• Undergraduate program choices
• Admission requirements
• Application procedures
• Selection process
• Submission and/or pick-up of documents:
  • Official transcripts
  • Completed forms like OSAP and scholarships
• Enrolling in courses
• Continuing Education course registration
• Class schedules
• Exams
• Applying to graduate
• RAMSS support
• Tuition
• Fees

Client Services/ServiceHub is the point of contact for prospective, current and former students, applicants, parents and counsellors.

For more information on Client Services/ServiceHub and how to contact them in-person, via telephone, email and social media, please visit: https://www.ryerson.ca/registrar/servicehub/

We are constantly looking to improve our services to you. Please take a moment to complete the Client Service Satisfaction Survey and tell us what you think.

Jonathan Christie, Assistant Director | jchristie@ryerson.ca
Kereen Allison, Manager | k4spence@ryerson.ca
Matthew Haddad, Manager | matthew.haddad@ryerson.ca

Business Systems oversees the essential systems for the Office of the Registrar, the Oracle Campus Solutions (CS), which maintains Ryerson's Administrative Self Service (RAMSS), the university's primary system of academic record for students and the Registrar's Office ECM system (Nolij/Content 7).

Paula Doyle, Assistant Director | psdoyle@ryerson.ca
Diane Ossher, Director | dossher@ryerson.ca

Curriculum Advising provides expert advice regarding curricular and academic policies and regulations. In support of student academic progression and graduation, the unit develops, tests and maintains the Academic Advising (SAS) modules, online service tools, and the delivery of Ryerson’s cohort-based program curriculum through the Academic Advisement Report.

Curriculum Advising liaises with other departments, professional associations, professional regulating bodies, universities and government agencies regarding Ryerson’s curriculum and graduation eligibility verification.

For more information please visit Curriculum Advising. The Curriculum Advising unit can be contacted via telephone, fax, email and mail. Please see below for further details:

• Hours of Operation: Monday to Friday from 8:30 a.m. to 4:30 p.m.
• Telephone: 416-979-5151
• Fax: 416-979-5207
• Email: gradinfo@ryerson.ca
  
• Mail:
  Ryerson University
  Curriculum Advising
  POD355, 350 Victoria Street
  Toronto, ON M5B 2K3
  
  

Sarena Knapik, Assistant Registrar, Curriculum Management |  sknapik@ryerson.ca

Transfer Credits facilitates and manages the transfer credit application process, which entails student applications and faculty evaluation. Given it is an intricate application process, this unit maintains a comprehensive, program-specific database of transfer credit equivalencies for most Canadian institutions.

For more information please visit Transfer Credits. In addition, the Transfer Credits unit can be contacted via telephone, email and mail. Please see below for further details:

• Hours of Operation: Monday to Friday from 8:30 a.m. to 4:30 p.m.
• Telephone: 416-598-5959
• Email: tcredits@ryerson.ca
  
• Mail:
  Ryerson University
  Transfer Credit Unit
  POD363, 350 Victoria Street
  Toronto, ON M5B 2K3
  
  

Illan Kandiah, Manager | illan.kandiah@ryerson.ca
Sarena Knapik, Assistant Registrar, Curriculum Management |  sknapik@ryerson.ca

Undergraduate Publications provides guidance to the academic community with the preparation of program curricular changes, updates, maintains and archives all approved curriculum and course changes, interprets and presents the changes into undergraduate calendar format. This team publishes the Undergraduate Calendar and the Student Guide.

Interim Editor: TBA
General Inquires | calendar.edit@ryerson.ca
Celina Virani, Publications Coordinator | cvirani@ryerson.ca
Sarena Knapik, Assistant Registrar, Curriculum Management | sknapik@ryerson.ca

Examinations

The Examinations unit oversees the operation of administering 48,000 of the 105,000 exams held at Ryerson University. While keeping Ryerson’s policies and student experience in mind, this unit:

• Leads a wide range of university-wide initiatives, including communications and technology implementations
• Develops academic integrity policies and practices, risk management and security protocols
• Promotes alternative forms of assessment, to support pedagogy and student well-being
• Provides training to invigilators and faculty regarding exam administration best practices
• Plans and coordinates logistics and staffing in large venues

Michelle Green, Manager of Examinations and Special Projects | exams@ryerson.ca

Academic Advising

The Academic Advising unit was established and housed at the Registrar’s Office (RO) in 2013 with the intention of supporting the advising staff and faculty of various program departments.

This unit is responsible for the creation, implementation and ongoing development of academic advising programming at Ryerson University by:

• Supporting a community of practice for staff and faculty that advise students
• Creating content for monthly emails on advising practices and professional development
• Facilitating monthly meetings on effective academic advising practices
• Preparing programming for annual advising conference that takes place each Spring
• Researching and implementing:
  • An academic advising certificate
  • A competency framework on academic advising
  • Standards and consistency of roles for advising
  • Assessment practices for advising
  • Student retention projects

This unit and the RO is committed to supporting exceptional experiences for students, and this partnership between the RO and our programs is designed to work towards this goal.

For students seeking advising at Ryerson, please note the following supports available:

• Instant answers available online 24/7: ask.ryerson.ca
• Questions regarding admissions, fees and financial aid: ServiceHub
• Questions specific to your program of study: Academic Program Administration Contacts

Paul Sileika, Coordinator, University Academic Advising | gsileika@ryerson.ca
Robyn Parr, Assistant Registrar | robyn.parr@ryerson.ca

Student Fees provides the details on the cost of attending Ryerson University with a comprehensive breakdown of fees by faculty for both domestic and international full-time and part-time undergraduate students.

For further details on the following items, please visit Student Fees:

• Student fees
• Acceptable payment methods
• Residence information and fees
• Tax receipts
• Refunds

Marilia Borges, Manager Student Fees |  mborges@ryerson.ca
Robyn Parr, Assistant Registrar, Student Financial Services | robyn.parr@ryerson.ca

Student Awards and Scholarship manages all the current student awards in regards to:

• Establishing all current student awards
  
• Marketing
• Administering the application process
• Liaising with program departments and University Advancement

In addition, this unit plans and executes events on and off campus that celebrate the success of Ryerson students.

To find further details on awards and scholarships available to Ryerson's current students, please visit:
https://www.ryerson.ca/registrar/students/scholarships/

General Inquires: awards@ryerson.ca

Caitlin Penberthy, Student Awards and Scholarships Assistant | cpenbert@ryerson.ca
Robyn Parr, Assistant Registrar | robyn.parr@ryerson.ca

Student Financial Assistance aims to build the bridge between financial affordability and options for students that they are able to pursue their higher education at Ryerson. This unit offers information and access to financial resources from the federal and provincial government, university and donor funded:

• Scholarships
• Bursaries
• Awards
• Grants and Loans

To find further details on the financial resources listed above and more please visit Student Financial Assistance.

In addition, the Student Financial Assistance unit can be contacted via email, mail, and in-person. Please see below for further details:

• Fax: 416-979-5081 to submit documents
• Mailing Address:
  Ryerson University
  Student Financial Assistance
  Podium Building (POD) 59-350 Victoria Street
  Toronto, Ontario M5B 2K3
• In-person inquiries please visit the ServiceHub at the following time(s):
  • Monday to Thursday from 9:00 a.m. to 6:00 p.m.
  • Friday from 9:00 a.m. to 4:00 p.m.

Anik Powell, Manager, OSAP | anik.powell@ryerson.ca
Carly Basian, Manager, OSAP | cbasian@ryerson.ca
Robyn Parr, Assistant Registrar, Student Financial Services | robyn.parr@ryerson.ca

Undergraduate Admissions processes and assesses more than 80,000 applications annually for admission to Ryerson's undergraduate degree programs. This unit strives to:

• Determine and select the most highly qualified and competitive candidates for admission while meeting the university's enrolment targets
• Maintain the highest degree of client service
• Collect, analyze and disseminate admission data to improve functions and policies and also inform and assist stakeholders within and outside of the RO
• Increase the retention of the most highly qualified applicants
• Ensure the integrity and security of all admissions data that is collected and stored in the PeopleSoft system

Barbara Cecchetto, Director, Admissions, Research and Data Analysis | bcecchet@ryerson.ca
Ron Ferguson, Assistant Director, Admissions and Integrated Systems | rferguso@ryerson.ca
Erika Danziger, Manager, Admissions Assessment and Evaluation | e1danzig@ryerson.ca

Student Recruitment develops and leads all Canadian and international recruitment initiatives for Ryerson through:

• Online information sessions with faculty and students
• National and international high school visit programs, education events, tours and fairs
• Open houses, guidance counsellor events and campus tours (both virtually and in-person)

To find further details on the services listed above and more, please visit: https://www.ryerson.ca/admissions/visits-tours/

Student Recruitment continues to push innovative recruitment strategies through collaborating with various internal and external stakeholders.

Marisa Modeski, Assistant Director, Student Recruitment | modeski@ryerson.ca
Soeun Outh, Manager, International Student Recruitment | s2outh@ryerson.ca
Cheryl Ramage, Manager, ESL and Agent Relationships, Student Recruitment | cramage@ryerson.ca
Kim Randall, Manager, National Student Recruitment | kimberly.randall@ryerson.ca

University Scheduling intricately plans and manages schedules for a number of entities at Ryerson, which include:

• Students
• Instructors
• Classes
• Facilities
• Exams

This unit aims to maximize the learning experience by providing easy access to a range of courses and innovative facilities at Ryerson through concise scheduling.

Robert Rocca, Manager | rrocca@ryerson.ca

The University Registrar and her team provide overarching leadership and direction for all RO units. They oversee and/or support the multitude of special projects that fall outside the scope of those unit portfolios, as well as initiatives that intersect many different RO units.

Charmaine Hack, Registrar | chack@ryerson.ca 
Julie Zahab, Director of Administration and Special Projects | jzahab@ryerson.ca
Michelle Green, Manager, Examinations and Special Projects | greenm@ryerson.ca
Ava Kan, Administrative Co-ordinator | ava.kan@ryerson.ca | 416-979-5100
Renato Cayari, Administrative Assistant | rcayari@ryerson.ca | 416-979-5000, ext. 4669